SurveySparrow

APRIL 18, 2021

Employee experience, like customer experience, is a crucial aspect of running a business because it plays a significant role in determining client satisfaction. A happy and satisfied employee is more likely to cater to the customers’ needs, thereby improving their experience with a company.

Employee Experience 95

Employee Experience Strategy Customer Journeys e-support 95

delighted

JUNE 24, 2020

Have you ever sent or received an annual employee experience survey that asks questions such as “How satisfied are you with your workspace?” or “How likely are you to recommend this company to your friend?” What is employee experience? A strong employee experience means a strong customer experience.

Employee Experience 105

Employee Experience Net Promoter Score Leadership Employee Engagement 105

Beyond Philosophy

MARCH 23, 2023

You must focus on your employees if you want a great experience that delivers service excellence. I got it from a book I read twenty-five years ago called The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value by James L. Employee Experience is not a fad.

Employee Experience 78

Employee Experience Comparison Leadership Culture 78

InMoment XI

MAY 4, 2022

Value is created by satisfied, loyal, and productive employees. Employee satisfaction, in turn, results primarily from high-quality support services and policies that enable employees to deliver results to customers.” ( Putting the Service-Profit Chain to Work , Harvard Business Review, 1994). Leadership and Loyalty.

Loyalty 580

Loyalty Call Center Leadership Call Center Solutions 580

SurveySensum

MARCH 5, 2024

You know organizations that encourage a feedback culture are 24% more likely to experience high innovation. And that’s exactly why employee feedback is not to be taken lightly. It is a direct, efficient tool that will propel your workplace to greater heights, enhancing employee experience.

Culture 52

Culture Feedback Survey Employee Engagement 52

SurveySparrow

JANUARY 1, 2021

The answer is simple: A wholesome Employee experience is an input for increased employee engagement at every stage of the employee lifecycle. Employee Experience is an employee’s perception of his journey with the company, right from the onboarding process to the final exit interview.

Employee Experience 52

Employee Experience Net Promoter Score Employee Engagement Culture 52

ProProfs Chat

SEPTEMBER 17, 2021

They look for something more tangible in the form of a positive employee experience. A good employee experience is a combination of many factors like work challenges, good relationships with managers, career growth prospects, peer-to-peer communication, and more. What is Employee Experience?

Employee Experience 52

Employee Experience Gamification e-support Survey 52

CX Accelerator

JANUARY 11, 2021

When I was first introduced to the company I read everything I could find about their culture, training, leadership philosophy, and Tony. Also, they published the Culture Book (pictured). Employee experience (EX) is customer experience!". Prioritizing the employee experience.

Return on Investment 266

Return on Investment Culture Customer Centricity Ecommerce 266

Russel Lolacher

APRIL 24, 2023

In this episode of Relationships at Work, Russel chats with author, consultant and former WD-40 CEO Garry Ridge on how learning moments for leadership are integral to the success of culture change. What change looks when implementing new policies in a large organization. The ingredients in properly changing a culture.

Culture 52

Culture Leadership Employee Engagement Consulting 52

Qualtrics

AUGUST 24, 2021

Like every organization across the world right now, Singtel - one of Asia’s leading communications technology companies - in designing new workplace environments and policies for a world that has completely changed. However, Singtel’s award-winning employee experience transformation isn’t simply a product of the COVID-19 pandemic. .

Employee Experience 26

Employee Experience Communication Technology Company 26

TechSee

MARCH 7, 2023

Marlene Kolodziej, DBA, ITIL, Senior Vice President, Service Delivery, Ricoh – Recently highlighted as a CX Innovator, Dr. Marlene is a champion for customer and employee experience, driving the adoption of technology, experience engagement, and process to accelerate and shape digital transformation.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

CX Accelerator

JANUARY 11, 2021

When I was first introduced to the company I read everything I could find about their culture, training, leadership philosophy, and Tony. Also, they published the Culture Book (pictured). Employee experience (EX) is customer experience!". Prioritizing the employee experience.

Return on Investment 182

Return on Investment Culture Customer Centricity Ecommerce 182

Bill Quiseng

DECEMBER 6, 2023

So, I encourage you to remind yourself and your colleagues every day about each one of these fifteen QUI QUOTES about leadership and employee engagement. ASSETS Your employees are not your most important assets. It is about how your employees FEEL about you and your company. It’s poor policy. Be GREAT out there!

Employee Engagement 158

Employee Engagement Leadership Engagement Policies 158

ECXO

MARCH 21, 2023

Journey Map Your way to Customer Experience Maturity in Just 8 Steps + 12 with CX and EX Customer experience culture is a set of values, beliefs, and behaviors that a company adopts in order to create a customer-centric culture. Based on the company ‘’mindset’’ and approach.

B2B 98

B2B Customer Experience Roadmap Culture 98

Qualtrics

JULY 24, 2020

What makes some organizations synonymous with great company culture, while others fall below the fold? We took a closer look at the intricacies of building and sustaining company culture, plus the companies that have engaging cultures – and why. What is company culture? Increased retention.

Culture 26

Culture Company How To Employee Experience 26

Beyond Philosophy

JUNE 21, 2015

Richard Branson, Founder of Virgin Group, led the charge for better parental leave benefits this week for his employees. The new policy at Virgin allows new parents one year of fully paid leave following the birth or adoption of a child. Valuing Employees is the Foundation for Employee Ambassadorship.

Employee Experience 60

Employee Experience Customer Experience Loyalty Programs Policies 60

SurveySensum

FEBRUARY 27, 2024

Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty. Employee satisfaction refers to the level of contentment, fulfillment, and happiness that employees experience in their jobs and workplaces.

Metrics 52

Metrics Strategy Employee Engagement Culture 52

CX Journey

JULY 27, 2017

Is that one of the favorite sayings within your company? We've always done it this way" is a culture killer, an innovation killer, and employee experience killer, and a customer experience killer. Companies change. Employees change. Companies develop new products and services. Customers change.

Policies 146

Policies Innovation Video Employee Experience 146

CX Journey

AUGUST 19, 2014

Image courtesy of infinity and beyond How can a story about a few monkeys challenge the way we think about how and why policies, processes, and cultures are created? Many years ago, I worked for a couple companies where that was the stock answer, and it was so frustrating. Companies change. Employees change.

Policies 162

Policies Culture Employee Experience Video 162

Qualtrics

FEBRUARY 21, 2020

In this installment of our Employee Experience Visionaries series, hear from Rebekah Bastian, Vice President of Community & Culture at Zillow Group, CEO of OwnTrail and author of Blaze Your Own Trail, about: Why employees are their most innovative and productive when they bring their whole selves to work.

Culture 48

Culture Employee Experience Innovation Policies 48

Kayako

FEBRUARY 28, 2019

The only true competitive advantage for brands is their customer experience. As a result, more and more companies – both large and small – are slowly getting on board with the need to design and deliver a great customer experience in order to support and sustain their growth initiatives. Culture = values + behavior.

Strategy 121

Strategy Customer Experience Government Customer Journeys 121

Qualtrics

APRIL 29, 2020

In this installment of our Employee Experience Visionaries series, we hear from Rick Fountain, Director of Employee Experience at The Hartford, about: How telling stories has shaped his employee experience. Why only companies that are flexible will attract the future generations of talent.

Employee Experience 32

Employee Experience Policies Effort Score eBook 32

CX Journey

FEBRUARY 14, 2018

I've seen several posts lately about CX being all talk and no action - that it's a lot of effort to pull off a customer experience transformation (and no doubt, it is!) Lots of effort has been put forth to improve the customer experience, with no apparent improvements. Companies are still treating customers poorly.

Employee Experience 116

Employee Experience Culture Policies Customer Experience Professionals 116

Heart of the Customer

MARCH 29, 2022

Change management is a critical skill when leading company growth and responding to digital disruption. As the processes, policies, technology, and culture needed to drive improved experiences shift, customer experience (CX) must shift, too.

Policies 78

Policies Culture Technology Customer Experience 78

CSM Magazine

FEBRUARY 7, 2023

For some companies, it seems recruitment and retention has never been so difficult. the starting point is ‘what do employees expect?’ No longer is a decent pay package tempting enough on its own – company culture is the top priority for an overwhelming two thirds of job seekers.

Policies 64

Policies Healthcare Culture Financial 64

CloudCherry

FEBRUARY 24, 2018

Also, did you know that 64% of employees are unsatisfied with their work culture? There’s no debating that employees are the face of your organization. The best of brands are what they are today because of their culture and employees. They are made of happy, delighted, passionate and motivated employees.

Employee Engagement 191

Employee Engagement Culture Policies Training 191

Experience Investigators by 360Connext

SEPTEMBER 8, 2020

Employees talk to one another because they haven’t heard directly, emphatically and honestly from their managers. They make assumptions based on culture. These cultural miscommunications have a negative impact on the employee experience AND the customer experience. Misconception #2.

How To 143

How To Culture Communication Customer Centricity 143

CX University

APRIL 2, 2024

Employee experience is receiving increasing attention in our experience ecosystem. Companies increasingly recognize that employee experience can be positive, powerful, and influential in engaging customers. They stated that policies, processes, and procedures need to change!

Strategy 52

Strategy Financial Leadership Apparel 52

SurveySparrow

NOVEMBER 11, 2021

In short, our work cultures were ones where employees had to clock in – but employers did not have to check in on their employee’s well being. 12 Tips for Companies to Come Out on Top of the Great Resignation. Write a flexible work policy. Create great employee experiences. Rejig your workflows.

How To 52

How To Policies Roadmap Culture 52

SurveySparrow

NOVEMBER 11, 2021

In short, our work cultures were ones where employees had to clock in – but employers did not have to check in on their employee’s well being. 12 Tips for Companies to Come Out on Top of the Great Resignation. Write a flexible work policy. Create great employee experiences. Rejig your workflows.

How To 52

How To Policies Roadmap Culture 52

SurveySensum

MARCH 4, 2024

Your company is going under a management shift. Recognizing its potential impact on your employee experience and productivity, they decide to launch an employee feedback survey, urging open and honest communication. Let’s start with knowing what anonymous employee feedback is.

Feedback 52

Feedback Leadership Survey Culture 52

Think Customers

MARCH 28, 2022

For gigCX workers, the benefits include an opportunity to work with multiple companies simultaneously, which can potentially translate into a higher earning potential, and greater scheduling flexibility. It behooves companies from across a wide range of industries to consider making gigCX a part of their regular operations.

How To 105

How To Policies Tips Contact Center 105

CX Journey

JANUARY 24, 2018

Image courtesy of Pixabay Does your company put profits before people? I bring this up because I've seen a particular phenomenon many times: executives decide to put their employee experience and customer experience improvement efforts on pause because sales figures are down. So how do companies do that?

Employee Experience 121

Employee Experience Culture ROI Leadership 121

SurveyGizmo

JULY 27, 2021

In this model, employees work from the office, but no longer have assigned desks. Some companies use a reservation process to ensure each employee has a desk. This allows organizations to operate in smaller spaces with fewer desks than employees. Hub-and-Spoke Model. Fully Virtual. How Others Are Doing It. Considerations.

Guidelines 98

Guidelines Policies Government Travel 98

CX Journey

APRIL 5, 2017

Without understanding customers, their expectations, and how well we perform against those expectations, we can never correctly or appropriately redesign the experience to meet their needs. But too many companies forget that the "work" doesn't end with listening. Thou shalt put employees more first. It's only just begun!

Customer Experience 144

Customer Experience Policies Employee Experience Innovation 144

delighted

AUGUST 26, 2022

There are myriad factors that influence employees’ desire to continue working for you; many are directly tied to their overall employee experience. working from home) Company culture Job satisfaction Feeling included and a sense of belonging at work. Measuring employee retention.

Strategy 87

Strategy Net Promoter Score Culture Measurement 87

SurveySensum

MARCH 11, 2024

A positive employee environment plays a crucial role in shaping workplace culture, extending beyond mere job satisfaction to foster an atmosphere where individuals feel valued, respected, and integral to the organization’s success. Both employees and the organization benefit from such an atmosphere.

Tips 52

Tips Culture Feedback Survey 52