Lumoa

JULY 21, 2022

During the pandemic, European telecommunications providers had to meet the need for new services and adjust to a rapidly growing demand. In the telecom context, customer experience management is the practice of creating a seamless and efficient ecosystem that’s conducive to communication between client and provider.

Customer Experience 236

Customer Experience Telecommunications CEM Customer Journeys 236

Lumoa

NOVEMBER 2, 2022

The telecommunication industry is a multi-billion dollar infrastructure that has been steadily growing every year. We rely on telecommunications to connect, communicate, and conduct business globally. But as technology evolves, so do the expectations. This blog will share some of the highlights of the webinar.

Industry 236

Industry Telecommunications Customer Experience Multi-Channel 236

Customer Bliss

FEBRUARY 21, 2019

In today’s episode, we’re going international with Rekha Weerasooriya , General Manager of Customer Experience Management and People Development at Dialog Axiata , the number one telecommunications provider in Sri Lanka. Rekha explains how she instituted her own method of the three Rs: read, research, and reapply. Foster Employee Development.

Telecommunications 111

Telecommunications Company Culture NPS 111

ViiBE Blog

MAY 2, 2024

In a world where connectivity is paramount, telecommunications companies are constantly seeking innovative ways to optimize customer experience. One of the recent technological advancements revolutionizing this field is remote visual support. How does remote visual support in telecommunications works ?

Telecommunications 52

Telecommunications Customer Experience Customer Satisfaction Analysis 52

NobelBiz

FEBRUARY 23, 2023

Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows. What exactly is a CPaaS?

Communication 52

Communication Contact Center Contact Center Software Telecommunications 52

NobelBiz

FEBRUARY 23, 2023

Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows. What exactly is a CPaaS?

Communication 52

Communication Contact Center Contact Center Software Telecommunications 52

NobelBiz

JANUARY 30, 2024

It occurs when a business’s communication channels are overwhelmed and unable to handle incoming contacts and calls. This challenge, often arises during peak periods or due to technological shortcomings. Call blocking is considered to be a significant challenge for businesses that are reliant on telecommunication.

Call Center 104

Call Center Telecommunications Contact Center Self Service 104

NobelBiz

OCTOBER 12, 2021

Telephony is a communication technology that is constantly reinventing itself in businesses. If its use is not diminishing, it is mostly due to the technology's ability to develop in response to new usage habits and user demands.

Contact Center 52

Contact Center Communication Technology Connections 52

Quadient

JUNE 1, 2022

Quadient Named an IDC MarketScape Cloud Customer Communications Management Leader. The IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022 Vendor Assessment is now available, and I am thrilled to announce that Quadient was once again named a Leader! Marissa Feigen. Wed, 06/01/2022 - 14:07.

Communication 52

Communication Management Multi-Channel Telecommunications 52

InMoment XI

FEBRUARY 1, 2024

This technology uses deep learning models to predict a customer’s future actions or needs. This technology can distinguish between emotions like happiness, frustration, or disappointment. While structured data can be seen as the mathematics of human behavior, unstructured data is pure, unadulterated human communication.

Analysis 260

Analysis Analytics Social Media Loyalty 260

NobelBiz

JULY 31, 2023

In today’s rapidly-evolving business landscape, call queuing stands as a paramount component for efficient customer communications. Dive deep into the intricacies of call queuing and how it’s revolutionizing the way businesses handle customer communications. What is Call Queuing? Watch the entire podcast episode here!

Communication 52

Communication Call Center Wait Times Contact Center Software 52

NobelBiz

AUGUST 22, 2023

Voice over Internet Protocol, commonly known as VOIP, is a technology that enables voice communication and multimedia sessions over the Internet. Predictable Monthly Expenses With VOIP, businesses can often opt for pricing models that provide a consistent monthly bill, eliminating unexpected spikes in communication costs.

Analysis 98

Analysis Contact Center Telecommunications Self Service 98

Forrester's Customer Insights

MAY 14, 2019

Success in the communications services sector is indeed a capricious piece of cheese. In it, every new technology advancement brings new business models, new security and sociopolitical debates, brand new industries of disruptors, and even new job roles for man and machine.

Communication 47

Communication Telecommunications Technology Industry 47

TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

Guavus

MARCH 31, 2020

Clearly, social distancing and self-isolation mean that telecommunications has become an elevated essential service, which of course, begs the urgent question: how will communications service providers (CSPs) meet the challenge of their new critical role in our changed world? People communicate much more than in normal times.

Communication 83

Communication Social Media Sports Telecommunications 83

NobelBiz

AUGUST 2, 2022

At the same time, the most effective customer engagement strategies are available in the communication technology space. Therefore, as you modernize your customer service, you should consider implementing these 5 call center technologies to keep your call centers moving. Here are 5 call center technologies you can use!

Abandon Rate 52

Abandon Rate Call Center Technology Contact Center 52

West Monroe

OCTOBER 26, 2022

Historically, telecommunications were built into the business case for each specific use case or application that it supported—communications networks were purpose-built, SCADA communications networks went into the SCADA business case, and AMR/AMI communications went into the AMR/AMI business case.

Telecommunications 52

Telecommunications Transportation Policies Wireless 52

TechSee

FEBRUARY 1, 2021

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. The technology can address 15 million alarms per day, restoring service before the customers notice an outage.

Trends 107

Trends Industry Telecommunications Chatbots 107

CSM Magazine

JUNE 7, 2023

Broadband specialists, Quickline Communications, speeds up customer service and service delivery in £1m+ contract with makepositive, part of Sabio Group. Makepositive , a leading provider of Salesforce solutions and part of Sabio Group , is delighted to announce a strategic collaboration with rural internet provider, Quickline Communications.

Wireless 52

Wireless Telecommunications Customer Service Multi-Channel 52

Magellan Solutions

MAY 5, 2021

Telecom services help telecommunication companies. Telecom BPO services can only be put into maximum use if applied to the telecommunication industry. . We have listed below some of the services we have been offering to our previous and current clients: Telecommunication. WAN Communications Controller. Broadband Internet.

Telecommunications 52

Telecommunications Call Center Ecommerce Travel 52

Magellan Solutions

MAY 3, 2022

In this article, there are four lines of companies that outsource call centers overseas, these are: Telecommunications and Technology Companies. Telecommunications and Technology Companies that Outsource Call Centers. The telecommunications and technology sector is one of the primary users of various call center services.

Call Center 81

Call Center Company Telecommunications Banking 81

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. It’s a strategy that many companies have used for years to understand and prioritize customer needs.

Voice of Customer 236

Voice of Customer Analytics Social Media How To 236

TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Advanced technologies. Telcos are increasingly investing in advanced technologies to reduce their churn rates.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

CSM Magazine

NOVEMBER 3, 2022

The study, which was conducted among senior customer experience and technology leaders across several industries, looked to understand the trends, challenges, aspirations and expectations around customer experience. When asked about the technologies used in their contact centers, respondents said: 87% are using email.

Virtual Agent 52

Virtual Agent Telecommunications Contact Center Customer Experience 52

NobelBiz

JUNE 15, 2021

How can you deploy real-time communication across various channels without blowing your budget? Cloud technology, that's the easy answer! In that regard CPaaS is a cloud-based solution that allows you to integrate real-time communication techniques into your existing apps. So, what's the best way to close this gap?

Communication 45

Communication Contact Center Technology Contact Center Software 45

TechSee

OCTOBER 31, 2018

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. Robotic Process Automation (RPA) is a form of business process automation technology based on AI. “Alexa, launch Netflix!”.

Industry 100

Industry Telecommunications Trends Self Service 100

Optimove

APRIL 6, 2023

In the Forrester report, The Total Economic Impact of Optimove , the Head of Communication from an insurance company said, “We used to contact customers who had abandoned their quotes by spotting an empty spreadsheet cell in the price column. And some still compile customer receipts individually to determine which email each should receive.

CRM 98

CRM Marketing Telecommunications Analytics 98

Magellan Solutions

JANUARY 17, 2024

Technology Integration and Automation: Shaping the Future of Outsourcing in 2024 The future of outsourcing in 2024 is directly tied to integrating cutting-edge technologies like automation and artificial intelligence. Being more adaptable and technologically advanced enables them to maintain their competitive advantage.

Company 52

Company Competitive Advantage Omni-Channel Telecommunications 52

CSM Magazine

DECEMBER 6, 2023

CommBox, the pioneer in AI-powered customer communications, is launching its new generative AI solution. It then couples these datasets with a contextual decision path technology that is reflective of how conversations between humans take place.

Customer Service 52

Customer Service Self Service Telecommunications Chatbots 52

Customer Bliss

DECEMBER 6, 2018

In today’s episode, I chat with Alvin Stokes , Senior VP of Customer Experience at Cable & Wireless Communications (C&W) , and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets. Don’t be afraid to invest in technology to get the job done more effectively.

Wireless 180

Wireless Customer Journeys Telecommunications NPS 180

Magellan Solutions

MAY 6, 2024

Whether you want someone else to handle customer service, improve your technology systems, or get expert help, there’s a perfect outsourcing option. Information Technology Outsourcing (ITO) Information technology outsourcing (ITO) is essential for business growth nowadays. Don’t worry!

Resources 97

Resources Telecommunications Return on Investment Culture 97

Gainsight

NOVEMBER 16, 2023

Through its leading automation technology, SS&C Blue Prism enables business leaders of the future to navigate around the roadblocks of ongoing digital transformation in order to truly reshape and evolve how work gets done—for the better. Telefónica Germany is one of the leading integrated telecommunications providers in Germany.

Telecommunications 52

Telecommunications Contact Center Innovation Chatbots 52

NobelBiz

FEBRUARY 22, 2022

While most work is now performed on networked computers, businesses still require phones for day-to-day communication. However, Voice over Internet Protocol, or VoIP, enables telephone technology to be used via broadband Internet connections. During the COVID-19 epidemic, the usage of VoIP technology avoided a widespread work stoppage.

Contact Center 52

Contact Center Telecommunications Call Center System 52

West Monroe

JUNE 17, 2021

While Private LTE (PLTE) has been talked about by utilities for the past few years, the lack of spectrum available with the bandwidth required has made it difficult to practically consider PLTE as a solution for their growing telecommunications needs.

Telecommunications 52

Telecommunications Communication Industry Technology 52

Avaya

OCTOBER 2, 2017

One thing you can be sure of about Avaya at GITEX 2017 Technology Week: We will stand out from the crowd. Often, this approach means we take technology in completely unexpected directions. For us, our customers and partners, the conversation has moved on from being just about technology, and on to what you want to make with it.

Technology 43

Technology Telecommunications Contact Center Government 43

ShepHyken

MARCH 12, 2021

Technology solutions are the need of the hour. Ever since technology has become a part of remote selling, consumer interactions have witnessed a massive disruption. All communication must, instead, take place digitally––even self-service. Accelerating connectivity through technology. Aligning marketing and sales.

Strategy 148

Strategy Self Service Customer Journeys B2B 148

Call Experts

APRIL 8, 2024

We rely heavily on these essential services, from electricity and water to telecommunications and internet services. With the development of advanced technologies and automation, using a contact center for utilities has evolved to meet the changing needs of businesses and customers alike.

Contact Center 52

Contact Center Self Service Multi-Channel Customer Service 52