Customer Bliss
JULY 13, 2018
In this episode, you’ll hear from two brilliant leaders who’ve led CX work in the telecommunications industry. Review communications materials : Charlotte looked at the many forms of communications that Sure had with its customers to understand the journey from start to finish. I’d love to hear from you!
ijgolding
MARCH 1, 2018
It is very likely you have read various articles over the last few years describing how the UK’s communication service providers are struggling to cope with constant market change. Additionally, global customer experience benchmarking studies confirm that communication providers are lagging well behind companies in other industries.
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Customer Bliss
DECEMBER 28, 2018
Today’s “Best of 2018” episode features Patricia Pedhom Nono , who was previously the general manager of customer service & customer experience at MTN Cameroon , one of the biggest telecommunications companies in Africa. This was a really great conversation. Make it right the first time. Know it before the customer tells you.
Customer Bliss
MAY 3, 2018
In today’s episode, I talk to Patricia Pedhom Nono , General Manager, Customer Service & Customer Experience at MTN Cameroon , one of the biggest telecommunications company in Africa. There needs to be communication throughout the organization amongst everybody and you have to continue to sell the wins internally.
Customer Bliss
FEBRUARY 21, 2019
In today’s episode, we’re going international with Rekha Weerasooriya , General Manager of Customer Experience Management and People Development at Dialog Axiata , the number one telecommunications provider in Sri Lanka. Rekha explains how she instituted her own method of the three Rs: read, research, and reapply.
Customer Bliss
FEBRUARY 21, 2019
In today’s episode, we’re going international with Rekha Weerasooriya , General Manager of Customer Experience Management and People Development at Dialog Axiata , the number one telecommunications provider in Sri Lanka. Rekha explains how she instituted her own method of the three Rs: read, research, and reapply.
Lumoa
JULY 21, 2022
During the pandemic, European telecommunications providers had to meet the need for new services and adjust to a rapidly growing demand. In the telecom context, customer experience management is the practice of creating a seamless and efficient ecosystem that’s conducive to communication between client and provider.
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