CSM Magazine

FEBRUARY 12, 2024

Businesses are continuously on the lookout for innovative approaches to enhance their customer outreach and engagement strategies. However, one essential element of customer communication often goes unnoticed – outbound voice communication. In addition, outbound voice communication is not only about sales.

Communication 52

Communication Strategy Contact Center Software Contact Center 52

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. It represents a holistic approach that is aimed at transforming call center functions into a streamlined, customer-focused powerhouse.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

NobelBiz

DECEMBER 5, 2023

Business call forwarding is a vital tool that seamlessly redirects incoming calls to ensure constant communication with clients and colleagues. It offers enhanced flexibility and customization compared to traditional methods, allowing businesses to tailor their call management strategies.

Communication 104

Communication Contact Center Contact Center Software Customer Satisfaction 104

Lumoa

JANUARY 15, 2024

When customers shop in physical stores, they might have several questions about a product: Is it available in a different size? The scenario is now much the same for online customers who increasingly expect a seamless, personalized experience. But it also allows agents to handle several customer queries at once.

Customer Experience 208

Customer Experience Chatbots How To Net Promoter Score 208

CSM Magazine

SEPTEMBER 4, 2023

Let’s cut through the noise and get straight to what’s hot in tech today: customer communication. The modern digital sign is like the HomePod mini of customer engagement—compact, potent, and oh-so-stylish. If you think AI in customer service is like taking a sledgehammer to a walnut, think again.

Communication 52

Communication Innovation Chatbots Video 52

Eptica

APRIL 15, 2021

Date: Friday, April 9, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways collaboration tools benefit customer service. Author: Pauline Ashenden - Demand Generation Manager How are collaboration and communication tools benefiting the contact centre? Published on: April 09, 2021. Share this page on: Tweet.

Tools 125

Tools Customer Service Trends Communication 125

Integrity Solutions

OCTOBER 14, 2020

The Behavioral Styles ® model is an easy-to-use tool for assessing the behavioral characteristics that fall within four distinct customer communication styles: Talker, Doer, Controller and Supporter. Does communication style matter when it comes to sales? How Communication Styles Set The Tone For Customer Relationships.

Communication 134

Communication Tips Sales Customers 134

SurveySparrow

MARCH 24, 2024

Simply put, the right combination of sales tools can skyrocket your productivity levels. Of course, there is no universal set of tools that will help 100% of sales professionals become more productive — too much depends on the exact business specifics. They range from CRMs and lead generation to analytics and AI helpers.

Tools 52

Tools Sales CRM Social Media 52

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. At Totango, our goal is always to provide the best possible tools to help you meet and exceed your customer success goals in both good and challenging economic times.

Communication 100

Communication NPS Case Study Metrics 100

Totango

AUGUST 5, 2021

Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. Miscommunications.

Communication 118

Communication Strategy Chatbots Customer Journeys 118

Magellan Solutions

AUGUST 23, 2023

AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. Over time, machine learning algorithms allowed for more advanced customer segmentation and personalization. This article is for marketers using AI marketing tools to gain a competitive advantage.

Tools 98

Tools Marketing Social Media Advertising 98

CSM Magazine

MARCH 22, 2024

Customer service processes have evolved dramatically with the advent of advanced workflow automation tools. These innovations provide a robust solution to the age-old challenges of managing customer interactions efficiently.

Tools 52

Tools Customer Service CRM Customer Relationship Management 52

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Help users navigate complex workflows, resulting in quicker product proficiency and customer satisfaction. This enhances your user engagement and ensures your customers are always informed.

Communication 83

Communication Customer Success Customer Journeys Conference 83

NobelBiz

NOVEMBER 20, 2023

In an era defined by digital communication, mastering the art of business calls is non-negotiable. Welcome to the definitive guide on setting up a Virtual Phone System (VPS) – your ticket to seamless, efficient, and customer-centric communication.

System 103

System Communication Contact Center Self Service 103

SurveySparrow

MARCH 24, 2024

In the fast-paced world of business, customer feedback plays a vital role in shaping and improving products, services, and overall customer experience. To effectively gather and utilize customer feedback, companies rely on specialized tools and platforms.

Tools 52

Tools Feedback Multi-Channel Analysis 52

Magellan Solutions

JULY 13, 2023

Are you planning to embrace AI tools to streamline your lead-generation strategies? All these allow you to entice your customers to choose your business over your competitors. All these allow you to entice your customers to choose your business over your competitors. This will enable you to turn them into paying customers.

Tools 98

Tools Effort Score Social Media Gamification 98

Magellan Solutions

AUGUST 4, 2023

These AI tools for improving productivity are paving the way to improved efficiency. AI tools enhance productivity by allowing us to focus on higher-level tasks and strategic thinking. Today, we will explain how AI tools for improving productivity transform industry efficiency. It leads to more informed business decisions.

Tools 98

Tools Analysis Meeting Knowledge Base 98

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement.

Customer Engagement 103

Customer Engagement Tools Engagement Knowledge Base 103

BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. A remarkable transformation in how they communicate and connect with their patients. The blog post explores how Genesis Counseling Center harnessed the capabilities of Birdeye.

Communication 58

Communication Chatbots Conference Customers 58

Help Scout

AUGUST 22, 2023

Learn more about the six remote collaboration tools that Help Scout's Customers team uses to communicate asynchronous and collaborate across teams. Read the full article

Tools 75

Tools Customer Service Communication Customers 75

SurveySensum

FEBRUARY 28, 2024

Using an anonymous employee feedback tool enables you to access genuine opinions about your processes, and employees’ interactions with your company, and pinpoint areas where improvements are necessary. But the challenge is, with so many tools in the market, which one should you opt for? What is an Anonymous Feedback Tool?

Tools 52

Tools Feedback Analysis Survey 52

CSM Magazine

NOVEMBER 2, 2023

In today’s competitive business landscape, the quality of customer service can be the differentiator between a company that thrives and one that struggles to retain its clientele. But how exactly does a degree in communication translate to heightened efficiency and effectiveness in handling customer concerns?

Communication 52

Communication Multi-Channel Customer Service Social Media 52

ShepHyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM).

Communication 69

Communication Contact Center Return on Investment System 69

Comm100

NOVEMBER 8, 2018

Top Types of Customer Communication Channels. Customers are the lifeblood of your business, so it makes sense that they should also be the motivating factor behind any major business decisions. And customers themselves may be vocal about the need for new channels to be added.

Communication 127

Communication Social Media Knowledge Base Chatbots 127

CX Journey

JUNE 20, 2018

Communication is important to any relationship, and it's no less important in the relationships that businesses have with their customers. Sadly, communications are often an overlooked piece of the customer experience and the overall customer experience strategy. Customer experience is not customer service.

Customer Journeys 140

Customer Journeys Communication Exercises Fashion 140

Magellan Solutions

AUGUST 18, 2023

Sales optimization enhances customer experiences, fosters brand loyalty, and drives long-term success. Personalized Customer Interactions and Tailored Recommendations Companies can create individualized customer interactions that improve the entire buying experience. Customers will likely return and recommend you to others.

Sales 98

Sales Tools Marketing Multi-Channel 98

SurveySensum

FEBRUARY 26, 2024

By LISTENING TO THE VOICE OF EMPLOYEES with the help of a robust employee feedback tool. And how do you listen to the voices of your customers? From how satisfied they are with the tasks to how they feel about communication in the office, the pulse survey covers all the aspects of employee engagement. But how to do that?

Tools 52

Tools Survey Employee Engagement Culture 52

Zonka Feedback

JULY 7, 2023

Using Intercom and looking for NPS Survey Tool to measure your Customer Loyalty? Here's a list of top NPS Tools for Intercom you can use. The cloud-based technology company Slack has capitalized on the pent-up demand for a workplace communications tool and has become the tech darling of Silicon Valley.

NPS 52

NPS Loyalty Tools Measurement 52

CSM Magazine

NOVEMBER 28, 2023

Customer service in 2023 doesn’t just mean supporting a customer with a purchase, or helping them navigate a website, it’s about protecting them. The Tools Available And Their Efficacy After a business is hit by a cyber attack, the reputation of that business is – often irretrievably – damaged.

Training 52

Training Tools Data Customer Service 52

One Millimeter Mindset

SEPTEMBER 11, 2018

Social communication etiquette is going over the top. In spite of the topics I scheduled on my editorial calendar, the theme of this week’s posts is rapidly becoming Communication. Communication between leadership, management and front line employees. This strategy continues our social communication. Have you noticed?

Communication 167

Communication Social Media B2B Conference 167

SmartMessage Blog

JUNE 6, 2023

The secret of success in the world of marketing is good communication with the target audience. Marketing activities without a strong communication strategy are far from producing the expected results. What is Marketing Communication? It also plays an important role in retaining existing customers.

Communication 52

Communication Marketing How To Multi-Channel 52

Help Scout

MAY 18, 2021

Sometimes customers want to talk to a live person. Offering live support can really take your customer experience to the next level. Further, chat tends to have the highest levels of customer satisfaction of any support channel at 73% – versus 61% for email and 44% for phone. How does live chat work?

Tools 115

Tools Self Service Multi-Channel Chatbots 115

Beyond Philosophy

NOVEMBER 23, 2023

Moreover, it made it clear that even though it seems counterintuitive, given the example of my regretting a purchase, regret is a powerful tool in your marketing toolbox. Regret isn’t an emotion only for disappointed new customers. For some, it might be a way to customize a feature to make it work for the customer.

Tools 78

Tools Comparison Feedback Examples 78

Help Scout

AUGUST 22, 2023

Managing customer interactions across an organization isn’t easy, but customer communications management software can help! Here are seven great tools to try. Read the full article

Communication 40

Communication Software Management Customers 40

Ecrion

JULY 14, 2020

These days, it can feel like it’s more difficult than ever to connect with your customers. People are confined to their homes due to the pandemic and your customer service team may feel like their usual avenues for connecting with customers aren’t available. Face-to-Face Video Communication. talk to an expert today.

Self Service 92

Self Service Communication Technology Customer Service 92