Zonka Feedback

APRIL 24, 2023

With Feature Requests Forms, understand what your customers want and build the most impactful features. While many SaaS companies struggle with managing and prioritizing feature requests from customers, Hubspot has excelled in this domain. It mentions that 50% of its new features come from customer feedback.

Roadmap 52

Roadmap Feedback Engagement Management 52

SurveySensum

AUGUST 21, 2023

Are you struggling with retaining your existing SaaS customers? However, the good news is that some have managed to double their revenue through effective customer retention strategies. Would you like to know How? In such a scenario, retaining existing customers becomes even more challenging. You’re not alone.

Customer Retention 52

Customer Retention B2B Strategy NPS 52

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. A step-by-step strategy for new and seasoned PMs alike to learn how to build products customers will love.

Resources 80

Resources Management Conference Groups 80

GetFeedback

JULY 25, 2018

Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. It can be a major driver of customer churn—and it’s already creating an incredible economic deficit in the US.

Omni-Channel 150

Omni-Channel Net Promoter Score e-support Touchpoint 150

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Customer Retention 100

Customer Retention Software Customer Success CRM 100

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Customers who are upset will often spread their displeasure to others without ever telling you, while those who are satisfied may keep it to themselves. Click to download.

Feedback 102

Feedback How To Net Promoter Score NPS 102

Retently

JUNE 28, 2022

Net Promoter Score® lets you measure and analyze customer satisfaction to learn more about what people like (and dislike) about your product or business. It’s a valuable metric – for most companies and it’s the most valuable metric available for measuring customer loyalty and satisfaction. Great feedback?

NPS 148

NPS Net Promoter Score Feedback Case Study 148

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate. Your customers feel the same way. But what more can an exceptional SaaS customer experience bring to the table?

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

AskNicely

FEBRUARY 21, 2018

Note: This blog post is for educational purposes only, and is by no means to be considered legal advice. Please contact a legal professional for advice on how to navigate GDPR and NPS for your company, product, industry, and customers. You know, much of the stuff companies use to market to their customers and prospects).

NPS 150

NPS Feedback Net Promoter Score Case Study 150

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? How do they meet the diverse needs of a global user base?

Feedback 52

Feedback Social Media Customer Retention Survey 52

SurveySparrow

APRIL 21, 2024

Businesses looking to understand the market and their customers Feedback collection & analysis Starts at $19/month Available Available Zapier 4.5 Businesses looking to understand the market and their customers Feedback collection & analysis Starts at $19/month Available Available Zapier 4.5

Tools 52

Tools Ecommerce Survey Analysis 52

GetFeedback

MAY 4, 2018

The more we automate business processes, the more we lose sight of our customers. It’s a reality in SaaS and practically every industry in the world. Though technology has undoubtedly made our jobs easier and improved the overall customer experience , it’s also distanced us from the people we serve. Create a beta program.

Strategy 170

Strategy How To Net Promoter Score Customer Centricity 170

ShepHyken

NOVEMBER 13, 2020

He writes about what specifically makes feedback effective in helping you improve your customer service. Feedback, the one thing that businesses know that they need but dread to receive it at the same time. But at the end of the day, it’s the feedback that makes or breaks a company. Net Promoter Score (NPS).

NPS 125

NPS Net Promoter Score Feedback Customer Experience 125

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Customers who are upset will often spread their displeasure to others without ever telling you, while those who are satisfied may keep it to themselves. Reach out via Email.

Feedback 71

Feedback How To Net Promoter Score NPS 71

CustomerSuccessBox

JUNE 24, 2022

Every SaaS business lives and breathes by reducing churn and increasing recurring revenue. Monthly Recurring Revenue is a SaaS metric that you should be tracking in order to see where your SaaS business stands. This blog focuses on the excellent customer success techniques that will help you improve your recurring revenue.

Customer Success 52

Customer Success Metrics Customer Retention Strategy 52

SurveySensum

NOVEMBER 13, 2023

Now, you might be wondering, ‘How can I amp up my mobile CX game?’ Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? It’s like having a magic wand to streamline your feedback process. Enter mobile survey tools.

Tools 52

Tools Survey Customer Experience NPS 52

ClientSuccess

DECEMBER 7, 2021

Any CSM who has spent more than a few days in the SaaS industry working directly with customer contacts understands the incredible importance and value of customer feedback. Here are six winning customer journey survey strategies to introduce to your customers this year: 1. The customer success survey.

Customer Journeys 83

Customer Journeys Survey Strategy NPS 83

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. How Did We Evaluate InMoment Alternatives?

Comparison 52

Comparison Knowledge Base Gamification NPS 52

Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This promotes success for your company as well as your customers. Proactively guide customer growth.

Customer Retention 85

Customer Retention Customer Journeys Customer Success Strategy 85

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We’ve published +60 posts on a variety of Customer Success related topics like customer churn, product adoption, customer journeys and more. We even got a shout out from HubSpot as a top blog you should be reading in 2018. 10 Punny Customer Success Jokes.

Net Promoter Score 49

Net Promoter Score eBook Social Media Effort Score 49

SurveySensum

OCTOBER 17, 2023

Ultimately, all these limitations and issues drove her to seek more customer-friendly financial alternatives, leaving the NBFC with a lost opportunity and a dissatisfied former client.’ NBFCs have a multitude of limitations and issues that affect their customer retention and satisfaction. What is a NBFC Customer Feedback Tool?

Feedback 52

Feedback Tools Management Knowledge Base 52

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Sales to Customer Success Handoff Email Template. Escalations.

Customer Success 110

Customer Success Feedback Meeting Knowledge Base 110

SurveySparrow

DECEMBER 8, 2023

Here’s a sneak peek at the topics we will cover in this blog: All That You Need to Know About Forms 8 Types of Forms Best Practices Off we go! A form is a tool used to collect information by presenting structured fields or questions for users to fill out. It is commonly used to gather data, feedback, or responses.

Engagement 52

Engagement Survey Feedback Healthcare 52

Wootric CX Blog

MARCH 15, 2020

And what is most important to a SaaS business at this moment? It’s our existing customers. Now more than ever, customer experience is job #1. . We think the SaaS businesses that focus on retaining customers and building loyalty are the ones that will survive and thrive in this uncertain climate. . We all have.

Company 125

Company e-support How To Chief Customer Officer 125

Totango

JULY 31, 2020

Customer retention is critical to success in today’s customer-centric economy. Onboarding sets the stage for customer retention by beginning a positive long-term relationship between you and your customer. They are: Use Customer Goals and Objectives to Personalize Onboarding. Right Touchpoint, Right Time.

e-support 127

e-support Hospitality Healthcare Touchpoint 127

SurveySensum

JANUARY 24, 2024

One of our long-time SaaS clients, Alice, launched her business a few years ago, and her project management tool skyrocketed as it solved a few drawbacks of existing tools in the market. Along with success, Alice also saw a plethora of feature requests from her customers, including her high CLV customers.

Roadmap 52

Roadmap Feedback Customers Survey 52

CustomerSuccessBox

APRIL 29, 2022

* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. It is because as they kept acquiring new customers, they overlooked the existing ones! As a result, customers churned and the firm couldn’t do anything about it. If not, start focusing on customer retention. Incentivize Customer Retention.

Strategy 52

Strategy Customer Retention Metrics B2B 52

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement.

Customer Engagement 104

Customer Engagement Tools Engagement Knowledge Base 104

SurveySensum

SEPTEMBER 22, 2023

Every business aims for the perfect product that customers adore. Apple continuously introduces products that not only excel but also cater to their customers’ desires. To do this effectively, you require a comprehensive SaaS feedback software that can guide you through every step, from survey creation to analysis.

Survey 52

Survey Marketing Measurement Customer Satisfaction 52

SurveySensum

JULY 25, 2023

You’re eager to identify areas for improvement and boost customer satisfaction. However, when you send out the survey to your customer base, you’re met with a dishearteningly low response rate. That’s what we’re going to talk about in this blog – 7 common pitfalls to avoid while sending B2B surveys.

B2B 52

B2B Survey Customer Satisfaction Feedback 52

SurveySparrow

JANUARY 31, 2024

Since Fred Reichheld, the founder of Bain and Company , created the NPS, it has been the benchmark for measuring customer satisfaction. Well, businesses are evolving, as should the methods used to understand customer sentiment. This blog will look into five NPS alternatives and why you should use them. What does that mean?

Net Promoter Score 52

Net Promoter Score Effort Score NPS Metrics 52

SurveySensum

MARCH 15, 2024

They both launched their products around the same time but only Company B received more downloads and positive feedback. This is because before launching Company B decided to market research into its target audience, created customer personas, and launched their product only after understanding their audience and market dynamics.

Tools 52

Tools Software Marketing Analytics 52

Feedbackly

JANUARY 10, 2023

If you want to build a customer experience strategy, it needs to be built on strong foundations which are robust enough to evolve and change your business without needing to be rebuilt from scratch. But you also need a flexible Customer Experience platform to support your work. CX Platform: Customer Surveys (Mandatory).

Customer Journeys 52

Customer Journeys Customer Experience Company How To 52

SurveySensum

FEBRUARY 24, 2023

In today’s competitive market, customer satisfaction is crucial for businesses to succeed. After all, the longer you keep your customers satisfied, the more likely they are to stay loyal to your brand and continue to invest in your products. Ready to take your customer satisfaction to the next level?

Automotive 52

Automotive Customer Satisfaction Industry Tips 52

CustomerSuccessBox

MAY 25, 2022

Customer retention is an essential component of any successful B2B SaaS firm. The initial few interactions a customer has with your firm are crucial to their overall satisfaction with your product. Be aware of what and how to avoid these 7 SaaS customer onboarding mistakes to optimize your customers’ journeys.

Sales 52

Sales Social Media Customers Measurement 52

Totango

MAY 6, 2021

What is customer retention ? And how do you do it? We’ll discuss what customer retention means as a concept, as a strategy and as a metric. And we’ll offer an eight-step path to increasing customer retention by following best practices and leveraging the power of automation. What Is Customer Retention?

Strategy 74

Strategy Customer Journeys How To Customer Retention 74

SurveySparrow

OCTOBER 3, 2023

Now, how do you pinpoint the exact piece of information that is a prerequisite for your research? In this blog, we will look into all that you need to know about sampling methods. In the SaaS industry, systematic sampling, selecting every nth user, can provide representative insights. Picture yourself in a library.

Survey 52

Survey Study Groups CRM 52