SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Feedback 52

Feedback Tools Management Knowledge Base 52

Comm100

APRIL 22, 2024

Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively. Regular monitoring and feedback Ongoing monitoring and provision of timely feedback are essential for maintaining and enhancing agent productivity.

How To 134

How To Chatbots Omni-Channel Social Media 134

Optimove

JANUARY 27, 2022

Last year, when we first introduced the annual Heptagon Awards for CRM Excellence, we got lots of great feedback from clients, not only those who won. And what these thousands and thousands of words revealed to us is why we love CRM Marketing so much and why we love working with our clients and partners as much as we do.

CRM 52

CRM Marketing Omni-Channel Multi-Channel 52

SurveySensum

AUGUST 3, 2023

This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. This is just one reason that highlights the importance of using feedback software. What is B2B SaaS feedback software?

B2B 52

B2B Software Feedback NPS 52

SurveySensum

SEPTEMBER 15, 2023

In the realm of B2B service, staying attuned to client feedback is more crucial than ever. This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. You’re not alone.

B2B 52

B2B Tools Feedback Comparison 52

SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. These smart pop-up surveys engage with the users while they’re actively using your app or website, seeking their feedback or ratings – leading to high response rates. That’s not it. 5) Doorbell.io

Tools 52

Tools Feedback Multi-Channel Social Media 52

ShepHyken

FEBRUARY 9, 2018

Some key sales technology to consider are: Customer Relationship Management (CRM) software – this allows you to track and manage your customers as they move through the sales funnel. Ask for feedback. When you actively solicit feedback, it empowers your employees and sends a clear signal that you’re willing to work on you, too.

Customer Service Training 155

Customer Service Training Training Brands Customer Service 155

Optimove

JANUARY 27, 2022

Last year, when we first introduced the annual Heptagon Awards for CRM Excellence, we got lots of great feedback from clients, not only those who won. And what these thousands and thousands of words revealed to us is why we love CRM Marketing so much and why we love working with our clients and partners as much as we do.

CRM 40

CRM Marketing Omni-Channel Multi-Channel 40

SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. A robust website feedback tool. What is a Website Feedback Tool? So, what’s the solution here? →

User Experience 52

User Experience Tools Feedback Analysis 52

GetFeedback

DECEMBER 26, 2018

If you’re going to house your customer data somewhere, why isn’t there an easy way to sync customer feedback to that system? CRM integration is especially critical for Net Promoter Score (NPS). Below we’ll explain why NPS data belongs in your CRM, and how you can put it there using GetFeedback for Salesforce.

Net Promoter Score 210

Net Promoter Score NPS Measurement How To 210

Thematic

DECEMBER 9, 2019

The one resource that all companies (both tech and non-tech) already have is customer feedback. Turns out customer feedback can really propel digital transformation, and it’s easy to get started! Customer feedback is a critical part of this. Customer feedback captured at the right moments enhances usage analytics.

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

Lumoa

FEBRUARY 14, 2024

Check out our Also, data analysis in CX will become much more exhaustive as customer relationship management (CRM) software becomes adept at gathering data. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data. But CX very rarely deals in absolutes.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Comm100

OCTOBER 17, 2023

Key Features : Ticketing, live chat, feedback surveys, knowledge base, reporting, and it integrates seamlessly with the HubSpot CRM. Kustomer Kustomer is a customer service CRM platform that provides a holistic view of the customer, streamlining the service process.

Software 196

Software Chatbots Customer Service Knowledge Base 196

GetFeedback

MAY 8, 2019

Specifically, we looked at key industry trends for curating and optimizing customer feedback. Most agents filter feedback by type of issue. Especially since mobile-friendly surveys are the 2nd most important feedback feature that customer service teams can’t live without, following CRM integration. See below.

Trends 268

Trends Customer Service Comparison Metrics 268

Kustomer

JUNE 7, 2023

In this blog, we outline how to meet these customer expectations by creating a CX playbook, and we detail why having one is crucial in the world of financial services. When you gather feedback on the customer service you’re providing, you get a much deeper understanding of whether your strategy is successful or not.

Financial 98

Financial CRM Banking Effort Score 98

GetFeedback

AUGUST 5, 2019

Our goal is to provide companies with a seamless way to marry feedback data and customer data, enabling them to take intelligent action at the right time and provide an exceptional customer experience. And with that goal we’ve always focused on Salesforce as the #1 CRM that houses that customer data.

Innovation 170

Innovation CRM Feedback Analytics 170

ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. Incorporate following four points in your CRM strategy to learn from mistakes: Missing or misleading information. A quick tip is to examine the negative feedback. Shep Hyken.

Poor Customer Service 111

Poor Customer Service Advertising B2B Policies 111

Optimove

AUGUST 5, 2021

. “Optimove makes it super-easy for our team to modify and test the creative and copy that is going to each different type of customer, ensuring that we are speaking to everyone in the exact way that we want,” says Jonas Malpass, Senior Manager of CRM & Digital Marketing at John Hardy. 15% decrease in customer churn.

CRM 98

CRM Marketing Omni-Channel Retail 98

Optimove

APRIL 29, 2021

The team accumulates more than 3000 monthly hours of CRM Marketing experience and helps its clients achieve a 55% higher marketing contribution to revenue. They excellently deliver and execute, and their contribution to achieving our goals cannot be appreciated enough,” added Beate Pfeiffer, CRM lead at Funstage. Coincidence?

CRM 52

CRM Retail Report Technology 52

GetFeedback

MARCH 1, 2019

We’re proud to be the #1-rated survey solution for Salesforce —you can’t provide great customer experience unless your customer data is integrated with your CRM for real-time feedback and response. There are plenty of serious competitors in the CX and customer feedback industry. That’s where GetFeedback comes in.

Customer Experience 186

Customer Experience Competitive Advantage CRM Omni-Channel 186

ShepHyken

NOVEMBER 29, 2019

Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly. This effect is more pronounced than ever.

Technology 134

Technology Customer Experience Social Media Multi-Channel 134

Lithium

JANUARY 2, 2024

Some blog areas are limited to Khoros customers only. Care Close the loop with Khoros Care for your CRM If CRM systems are the brain of any customer-first brand, its heart is the customer support software that delivers lasting customer experiences. Agents can also choose to submit overall feedback on the feature.

Social Media 52

Social Media CRM Video Contact Center 52

GetFeedback

JULY 11, 2018

Much of this can be attributed to the passive approach that businesses take towards customer feedback, where they expect disengaged customers to contact them with complaints or feedback they’d like to share. CRM software designed to maximize engagement, track data, and analyze consumer activity. Try us out for free today.

CRM 207

CRM Social Media Customer Satisfaction Customer Centricity 207

ShepHyken

NOVEMBER 15, 2019

This personalized service leads to a higher perception of quality, and if your IVR can tap into your customer data from other channels, previous interactions, and your CRM, each call can be a quality experience. The IVR can link back to your customer data, modify survey questions in real-time, and collect personalized feedback.

Self Service 96

Self Service Customer Experience Contact Center Interaction 96

GetFeedback

FEBRUARY 12, 2019

Collect real-time, quality feedback from on-the-go customers. GetFeedback’s SMS survey solution, SMS Invitations, has three elements that drive quality feedback and improve the customer experience: Automation: Survey invitations are automatically sent to customers after an interaction to prompt real-time feedback while it’s top-of-mind.

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

ShepHyken

AUGUST 10, 2018

PCA utilizes historical data from a CRM to guess the likelihood of future events. Just like there is a wealth of products and services on the market, there are countless channels available to reach customers such as email, social media, blogs, webinars and more. Predicting Satisfaction.

Analytics 67

Analytics Social Media Travel Banking 67

Survicate

FEBRUARY 20, 2019

On the one hand, with thousands of clients and leads just a couple swipes and clicks away, advertising and collecting feedback has never been so easy. But it’s a full-fledged tragedy if you’re not aware if (and where) your clients are leaving you negative feedback, and can’t make amends or drive your product strategy accordingly.

Feedback 81

Feedback Management Survey Tools 81

NICE inContact

APRIL 11, 2019

Maybe some of data they need would be all around who the customer is , coming from CRM systems, some could be around orders placed by the customer , coming from an order management system or some around pricing , coming from pricing systems. Look for indirect feedback through advanced analytics that help identify frustrated customers.

Customer Expectations 151

Customer Expectations Tips Self Service Management 151

GetFeedback

JUNE 16, 2019

One of the best ways to find out exactly what your customers want is by collecting customer feedback through questionnaires. . If you can find a piece of information about the customer somewhere else, for example in your CRM, then it’s best not to ask for that. You can even use a CRM integration to make this happen automatically.

Survey 276

Survey CRM Tips Feedback 276

SurveySparrow

FEBRUARY 22, 2024

Customer Support and Feedback Tools: Listening and Responding to Customer Needs THE key to successful customer retention is listening to what they say. And for this, customer support and feedback tools are essential. These features enable you to collect and manage customer feedback. Let’s get to it.

Customer Retention 52

Customer Retention Software Gamification e-support 52

GetFeedback

APRIL 1, 2019

Email surveys are still the tried-and-tested avenue most brands use to collect feedback from their customers. . In this post, we’ll look at three different scenarios wherein email surveys are the ideal option for gathering great customer feedback. . Email survey scenario 1: when you want to get personal.

Survey 220

Survey Net Promoter Score NPS Feedback 220

GetFeedback

FEBRUARY 15, 2019

Companies can identify which areas of business are performing well versus poorly by examining customer feedback from each phase. Their feedback can inform strategy and customer communications. Their feedback can teach you how to create more happy customers. Closing the feedback loop. That’s okay.

Net Promoter Score 150

Net Promoter Score NPS Effort Score How To 150

Totango

NOVEMBER 23, 2021

Your CRM Can’t Handle Your Workload Anymore. If you’re using your customer relationship management tool as a customer success platform instead of using a dedicated CS tool, you’ll eventually reach a point where your workload exceeds what your CRM can handle. CRM tools are great at what they’re designed for.

Software 92

Software Net Promoter Score CRM Return on Investment 92

Brad Cleveland Blog

FEBRUARY 17, 2022

Your feedback process should act as a funnel, catching data from all the various sources and bringing it into a centralized location. This could be a database that’s part of your customer relationship management (CRM) system, a dedicated customer feedback system, a business intelligence tool, or perhaps something homegrown.

Feedback 29

Feedback Customer Relationship Management CRM Customer relationships 29

NobelBiz

FEBRUARY 27, 2024

This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. This feedback can highlight specific areas where agents excel or need improvement. One of the primary advantages of CRM integration with contact center technology is call flow management.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Comm100

NOVEMBER 10, 2021

In this blog we’ll walk you through the four key steps you need to consider for a highly effective customer service chatbot. Comm100’s integration with Salesforce CRM and Dynamics 365 CRM streamlines lead management when chatting with new customers and gives your agents more context when chatting with existing ones.

Chatbots 207

Chatbots Customer Service Social Media CRM 207

Totango

AUGUST 16, 2022

For instance, a customer relationship management (CRM) app may be used to segment customers at risk of churn and reach out to them, serving as a CRM customer retention tool. Customer retention in CRM apps can also support customer success management. Customer Feedback: Qualroo.

Customer Retention 100

Customer Retention Software Customer Success CRM 100