Calabrio

SEPTEMBER 9, 2020

You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. We have talked about the technology side of working from home – a million webinars on how to migrate to the cloud or how adding new technology can reduce the load of inbound customer interactions.

Contact Center 147

Contact Center Customer Satisfaction Video Technology 147

Comm100

SEPTEMBER 19, 2022

It also improves the level of interaction between your company and its customers. It connects to the Google Cloud Platform and enables chatbot integration for performing linguistic analysis. Connect the chatbot to your customer relationship management (CRM) system to keep track of customer queries and complaints.

Chatbots 153

Chatbots Abandon Rate Social Media Customer Satisfaction 153

BirdEye

JULY 6, 2023

The current digitally connected world makes that process very easy. This blog post covers the top 8 types of messages that customers can leverage to stay connected with their customers. Its integrated feature simplifies customers’ interactions much like making phone calls would.

Connections 98

Connections Communication Video Customers 98

AWS Machine Learning

DECEMBER 29, 2022

Users can also interact with data with ODBC, JDBC, or the Amazon Redshift Data API. In this blog post, we will show you how to use both of these services together to efficiently perform analysis on massive data sets in the cloud while addressing the challenges mentioned above. Solution overview. Just load your data and start querying.

Connections 105

Connections Analysis Resources Analytics 105

NICE inContact

AUGUST 8, 2019

Our ability to interact and engage with our government is clearly fundamental to the functioning of our cities, states and nation. Most importantly, it allows the user to define how they want to interact with the agency (think social, SMS, web, chat , etc.)

Connections 137

Connections Contact Center Government System 137

NICE inContact

AUGUST 8, 2019

Our ability to interact and engage with our government is clearly fundamental to the functioning of our cities, states and nation. Most importantly, it allows the user to define how they want to interact with the agency (think social, SMS, web, chat , etc.)

Connections 136

Connections Contact Center Government System 136

2020 Research

APRIL 8, 2024

Providing channels for open dialogue is crucial for organizations looking to connect with Gen C authentically. Looking to connect with a Gen C audience? Virtual classrooms, interactive online courses and state-of-the-art educational tools are not only a reality. Respectful discourse isn’t just desired; it’s demanded.

Connections 52

Connections Brands Fashion Entertainment 52

NICE inContact

AUGUST 27, 2019

So, the importance of engaging customers and connecting with them emotionally can’t be overstated. That means connecting with customers emotionally is the task of the customer service agent. Bearing that in mind, here are 10 tips for connecting with customers emotionally. 1) Be personal. 8) Be willing to go the extra mile.

Connections 149

Connections Tips Social Media Multi-Channel 149

Comm100

MARCH 14, 2024

This blog takes a closer look at how chatbots are transforming the customer service landscape, outlining the key chatbot pros for businesses and for customers. On the other hand, this blog will also explore the chatbot cons when not correctly built and trained. Moreover, it’s about balancing this automation with the human touch.

Chatbots 220

Chatbots Customer Service Training Customers 220

GetFeedback

JUNE 11, 2019

According to Exploring the Value of Emotion-driven Engagement, a new report from Deloitte Digital, brands can build impressive levels of customer loyalty by connecting emotionally with their audiences. Rather, today’s platforms can help brands leverage emotional data to support these connections.

Study 170

Study Loyalty Connections Loyalty Programs 170

Beyond Philosophy

FEBRUARY 15, 2024

Often, the language customers use in their interactions will give you clues as to how they feel. The post How to Create Unbreakable Brand Loyalty through Emotional Connection appeared first on Beyond Philosophy. Then, ask, how can your organization improve that emotional outcome through the words or actions taken leading up to it?

Connections 89

Connections Loyalty Brands How To 89

NICE inContact

MARCH 29, 2019

At the simplest level, an IVR (Interactive Voice Response) is an automated interface that allows you to interact with callers to gather data, and potentially resolve an issue without having to direct that caller to an agent. This shortens call handle times and frees up agent resources to handle more complex interactions.

Interaction 136

Interaction Telecommunications Contact Center Multi-Channel 136

InMoment XI

MARCH 18, 2024

Now that we’ve explored capturing Strongest Signals in our previous blog post , it’s time to dive into the heart of Integrated CX—unlocking the Richest Insights. Bringing all this data together is akin to assembling a jigsaw puzzle, revealing the complete image of customer interactions.

Multi-Channel 260

Multi-Channel Analysis Social Media Survey 260

SurveySensum

FEBRUARY 7, 2024

In a world flooded with information and shrinking attention spans, grabbing your audience’s attention requires more than just catchy intros—it demands building a deep emotional connection. Furthermore, those who forge emotional connections with a brand are three times more inclined to express positive sentiments about it.

Connections 52

Connections Social Media Survey Feedback 52

Blake Morgan

JANUARY 20, 2022

These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. These blogs are powerful resources to keep you up to date on the ever-changing CX industry. On her blog, Denise shares insights and case studies from big brands.

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

Trends 195

Trends Innovation Customer Service Omni-Channel 195

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. CSAT measures customer satisfaction with a product, service, or a specific interaction. Now let’s explore how to improve CSAT score with a 6-step strategy.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

SurveySparrow

NOVEMBER 7, 2023

In this blog, we will look into the top 7 ChatGPT plugins, their features, the pricing of the basic plan, and an easy-to-do guide on how to install them! Interactive Features: Engage users with video surveys, quizzes, and personalized Thank You pages, enhancing the survey experience. We’ve all been there. Don’t you worry!

Interaction 52

Interaction Social Media Survey Hotels 52

Vonage

FEBRUARY 20, 2017

. … And Salesforce’s State of the Connected Customer report hit the nail on the head. In the latest report, there was a notable slant toward the connected/innovation culture of millennials. In the latest report, there was a notable slant toward the connected/innovation culture of millennials. Share information.

Connections 133

Connections Social Media Loyalty Culture 133

Experience Investigators by 360Connext

OCTOBER 24, 2014

Think of what even your satisfied customers might exclaim while interacting with your brand. But consider not just what is “wrong” with the experience, but who and where your customers are when they interact with your brand. Here are some examples: I’m blind as a bat!

Connections 277

Connections Brands Online Experience Customer Engagement 277

CX Accelerator

FEBRUARY 3, 2018

In other words: Using DiSC, your agents will form a better connection with customers a higher percentage of the time. DiSC for Improved Internal Communication Not only will DiSC improve customer communication, but also internal interactions. Home To CX Accelerator I Back To Blog Page Please let me know if I can assist in anyway.

Interaction 140

Interaction Customer Service Sports Communication 140

ShepHyken

DECEMBER 27, 2019

Essentially turning the transactional service currently being provided into an interactional experience that customers will enjoy and remember. When interacting with customers it is very important to watch the tone of your voice. Humans crave connection and will stop doing business with you if 1. Use a Friendly Tone of Voice.

Tips 136

Tips Connections Customer Experience Leadership 136

Vonage

AUGUST 4, 2015

Every interaction with your customer is a customer service interaction. It’s vital in the age of social media and instant connections around the world that it is not just the customer service teams that are responsible for building a good rapport and ensuring customer satisfaction. Customer service is more than just being nice.

Interaction 120

Interaction Social Media Customers Customer Satisfaction 120

ShepHyken

OCTOBER 4, 2019

It is all about how businesses interact with their customers to form a meaningful connection. Chances of repeated sales increase, if a customer forms a connection with your business. Focus on customer engagement implies a focus on customer interaction. What is customer engagement? Boosts Revenue Generation.

Brands 121

Brands Engagement How To ROI 121

Eptica

MARCH 20, 2020

Date: Friday, March 20, 2020 Author: Pauline Ashenden - Marketing Manager The importance of video connectivity in today’s crisis. How can businesses support them effectively using technology, especially video connectivity? How can businesses support them effectively using technology, especially video connectivity?

Video 72

Video Connections Self Service Culture 72

Calabrio

NOVEMBER 25, 2020

Since many try to resolve issues on their own through self-service, live agent interactions often go beyond the routine, standard questions. It is helping to bridge the connection between self- and live-agent service for a more seamless customer experience. In the next blog, we’ll discuss how to make those roles more strategic.

Contact Center 130

Contact Center Self Service Analytics Banking 130

CSM Magazine

MAY 12, 2021

What does it mean to be a Connected Enterprise and does it really matter? Today, the key to success lies in becoming a Connected Enterprise where all parts of the organisation work together to deliver exceptional customer experiences. Calabrio’s new blog series explores the rise of the Connected Enterprise.

Connections 64

Connections e-support Social Media Roadmap 64

NICE inContact

MAY 12, 2017

2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. Finally, I would be remiss if I didn’t mention arguably the biggest announcement at Enterprise Connect this year show, Amazon Connect, the company’s new contact center as a service. And I ought to know.

Contact Center 120

Contact Center Connections Conference Case Study 120

NobelBiz

MARCH 24, 2022

Some call queues additionally support dynamic agent connections. During call peaks and high-volume phone calls, extra agents can connect their phones to queues to help other agents and ensure smooth service for callers. Some call queues additionally support dynamic agent connections.

Contact Center 52

Contact Center Call Center Poor Customer Service System 52

SaleMove

APRIL 30, 2021

Support Customers with a Connected Experience. As in-person interactions have become de-emphasized, customers still want personalized communications with financial institutions. Glia has helped us connect with advisors visually and set-up a screenshare quickly. Request your personalized demo today.

Interaction 52

Interaction Customer Service Financial Consulting 52

Kayako

MARCH 21, 2017

Every interaction we have with our customer influences whether or not they will return. This is why I connected with some fellow support leaders, Andrea Saez , Head of Customer Success at ProdPad , Eva Casado de Amezua , Director of Customer Support at Typeform , and Shaun Van Weelden , Success Engineer at Engagio. .”

Interaction 211

Interaction How To Self Service Customers 211

NICE inContact

NOVEMBER 20, 2017

Interactive voice response (IVR) has been a staple of customer service for many years. In case you wondered: Interactive voice response (IVR) and voice portal are similar, but not the same. However, there are ways for an Interactive voice response (IVR) system to be successful and achieve the cost and time savings expected.

Self Service 120

Self Service Interaction Multi-Channel Contact Center 120

Optimove

FEBRUARY 28, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now Renowned expert whose research focuses on enterprise marketing technologies, including cross-channel campaign management, marketing resource management, and real-time interaction management, will address attendees of  Optimove Connect.

Conference 52

Conference Connections B2C Tips 52

CSM Magazine

JUNE 24, 2021

In his final blog in the Connected Enterprise series Ross Daniels at Calabrio discusses the role of the contact centre. . In the first two blogs in this series, we set out to define what it really means to be a Connected Enterprise, identifying the top three characteristics that all connected organisations share.

Connections 52

Connections Customer Connectedness Analytics Call Recording 52

Kustomer

JULY 18, 2022

By intentionally connecting your CRM and chatbots — two crucial elements of your CX strategy — you’ll allow your support to team to increase productivity and bolster customer relationships. In this blog, we’ll dive into the features of a modern CRM that you may be missing out on and ways to measure the success of your chatbot.

Chatbots 98

Chatbots CRM Connections Multi-Channel 98

Experience Investigators by 360Connext

MARCH 18, 2015

I’ve noticed a lot of blogs and articles and general gripes lately about why SXSW Interactive has jumped the shark. It’s fashionable to post emphatically about how there’s no appeal to the massive conference tackling digital and interactive trends each March. We read blogs, follow influencers, attend networking events, yes.

Interaction 110

Interaction Conference Innovation Fashion 110

Upstream Works

MAY 4, 2021

What do customers want when they interact with your contact center? We enhance Amazon Connect to provide a unified desktop, seamless integrations and management simplicity. We bring Amazon Connect voice and digital channels like email, chat, messaging, co-browse, and bots to one unified desktop.

Connections 78

Connections Engagement Contact Center Resources 78