Comm100
MARCH 20, 2024
In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. When done right, digital communication offers governments and agencies the opportunity to build, maintain, and restore trust.
Beyond Philosophy
JUNE 11, 2020
Your customers likely wait in your experience, too, and that may or may not be creating negative feelings about your experience. Therefore, managing customers’ perceptions about wait times in your Customer Experience is essential—and a practical way to foster customer-driven growth. Anxiety makes waits seem longer.
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Comm100
APRIL 2, 2024
In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. By analyzing purchase history, service interactions, and preferences, businesses can tailor their communications and offerings to match individual customer profiles.
Comm100
MARCH 7, 2023
We asked them: what support factors are most important to them what are their preferred communication channels how quickly a potential school needs to respond to their query how important is it for schools to provide 24/7 support. This preference for digital communication leads us into the next takeaway from our survey.
Comm100
APRIL 22, 2024
Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively.
CX Accelerator
MAY 25, 2022
When you do reach out, you want to know that you’re in good hands and that an answer or resolution to your issue is waiting at the end of that interaction. Before a customer can reach out to get support, there needs to be communication channels in place. Email is our main channel of communication with our customers.
Comm100
MARCH 14, 2022
In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Citizens expect fast support and communication. In a 2021 survey, nearly 40% of Americans reported experiencing phone wait times of more than five minutes with federal agencies. The public values privacy.
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