Bill Quiseng

DECEMBER 13, 2021

What Are Some Customer Service Strategies I Can Implement Today? Not sure where to start to improve your customer service quality? Try some of these strategies below to guide your business. If you’re ready to rebuild your customer service strategy for the better, start with writing a mission statement.

Customer Retention 173

Customer Retention Customer Service B2C Customer Service Strategies 173

Advantage Communications

JANUARY 17, 2020

The be-all and end-all of your organization is customer service. Whether your business is customer facing or B2B, delivering a world-class customer experience (CX) is what will set your company up for future growth and increased profitability.

Call Center 64

Call Center Customer Service B2B Customer Service Strategies 64

ShepHyken

NOVEMBER 25, 2022

Studies have shown that customers who receive relational customer service are more likely to make repeat purchases. Creating a Relational Customer Service Strategy. Every company should focus on providing superior customer service. . Customer Lifetime Value (CLV).

Customer Service 77

Customer Service Rewards Programs Customer relationships e-support 77

CloudCherry

JULY 10, 2019

For example, a b2c company that sells T-shirts might want to ask its customers about their preferences on the type of material and their budget. On the other hand, a b2b company that sells CRM software will have questions about the customer’s industry, the number of employees they have, and their location.

Self Service 231

Self Service Customer Experience Customer Service Chatbots 231

SmartKarrot

OCTOBER 27, 2022

Business-to-business (B2B) marketing is a type of marketing done directly between businesses. Unlike other sales models where the Client goes through an intermediary such as retail, B2B marketing involves direct contact between professionals in specific industries, creating the potential for closer relationships and higher quality.

B2B 10

B2B Social Media Sales Examples 10

ShepHyken

OCTOBER 28, 2019

How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan. Freshdesk) Building an airtight customer service strategy is the best way to weather the demands of today’s savvy customers. Super-charge the Journey to Customer-Centric Culture. I look forward to the future!

Customer Service 54

Customer Service Loyalty Programs Customer Centricity Customer Service Strategies 54

Vonage

OCTOBER 12, 2015

It is more about the way you engage your customers and how you make them feel comfortable about doing business with you now and in the future. These tactics work for B2B as well as B2C, although the examples discussed here are based on a retail setting. Be engaging – First impressions are always important.

Sales 120

Sales Customer Service B2C Customer Service Strategies 120

ShepHyken

JANUARY 4, 2023

Customers Will Be Smarter and More Demanding Than Ever – I may sound like a broken record as I start each year with this prediction. Regardless of the type of business you’re in (B2B, B2C, B2B2C), everyone is a consumer.

Self Service 136

Self Service Customer Experience Customer Service B2C 136

ShepHyken

DECEMBER 29, 2021

What message do these examples send to their customers? In the B2B old, many customers pay 30 or even 90 days (or more) after they are invoiced for whatever they buy, but this is almost unheard of in retail. . I’m not suggesting you put all of your customers on the honor system when it comes time to be paid.

B2B 138

B2B Customer Service Training Customers Retail 138

ShepHyken

APRIL 23, 2021

This timely response also helped Best Buy reel in a customer from using a competitive service. What they did right: Who said B2B brands can’t embrace social media for customer support? Meet your customers on the channels they enjoy using and make the process of getting support as painless as possible.

Social Media 127

Social Media Examples Brands Customer Service 127

ShepHyken

FEBRUARY 5, 2021

However, if you do work in an industry where providing free services or gifts is appropriate then this can be a highly effective way to handle unhappy customers. B2B companies should reach out first before sending gifts to customers of another business. This procedure is not appropriate in all discourses or industries.

Tips 99

Tips Customer Experience B2B Travel 99

Comm100

SEPTEMBER 28, 2021

Fitbit’s digital customer service strategy took shape in 2019, when the B2B side of the business, Fitbit Health Solutions , sought to capture leads that were being missed by relying on a traditional contact form. Since 2007, Fitbit has brought technology to health and fitness to change the way people move.

Customer Service 215

Customer Service Chatbots Banking Engagement 215

ShepHyken

DECEMBER 15, 2021

This translates to the customer experiencing a lower level of service, and in some cases, quality. Our colleague at Shepard Presentations refers to it as customer service on a diet. . Companies are forced to skimp on quality and service, and that is causing frustration at all levels.

B2C 125

B2C B2B Customer Service Training Customers 125

Team Support

MARCH 28, 2024

By adopting this malleable interaction model, you not only heighten the sense of customer control and reliability but also exponentially improve your company’s? As customer satisfaction and loyalty increase, so does the ROI - a testament to the efficiency of the encompassing customer service strategy embodied by TeamSupport.

ROI 52

ROI Self Service Customer Service Return on Investment 52

ShepHyken

OCTOBER 13, 2021

Perhaps a better way to put it is to track your customers on social media. This is especially powerful for B2B businesses, but almost any type of business that has one-on-one relationships with customers can use this tip. Set up a Google Alert for your best customers. The customer could be an individual or a company.

Loyalty 105

Loyalty Social Media Tips Communication 105

Oracle

FEBRUARY 21, 2020

Oracle Digital Customer Service Overview and Roadmap. Join this session for an overview of Oracle’s digital customer service strategy and roadmap. See the latest innovations in digital customer service and get a view into the upcoming investments.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

delighted

JANUARY 20, 2022

This post is a guest contribution by Project Manager and B2B Copywriter, Lee Li Fang. No matter what industry a company is in, customer satisfaction is one of the most important measurements of success. The best way to ensure that your company is succeeding in this area is to collect and monitor customer opinions and sentiments.

Customer Satisfaction 52

Customer Satisfaction Metrics Measurement Net Promoter Score 52

ShepHyken

APRIL 18, 2023

Amazon has educated its customer as to what a great experience looks like. It meets and exceeds consumer expectations, and now customers want, hope, and expect every company they do business with to be as good as Amazon. I don’t care if you’re B2B or B2C, everyone you do business with is a consumer at some level.

B2C 64

B2C B2B Customer Service Training Retail 64

ShepHyken

AUGUST 13, 2018

My Comment: This excellent article on customer loyalty departs from the typical article focused on B2C businesses and has a big emphasis on the B2B customer. My Comment: Want to get better at customer service? Keep learning and stay at the top of your customer service game.

Customer Service 72

Customer Service Loyalty B2C Study 72

ShepHyken

NOVEMBER 24, 2017

The first step to being a great social listener is to figure out which social networks your customers and ideal audience use most, and tailor your approach to fit that. If your services fall under the B2B umbrella, for example, your customers are more likely to engage with you on LinkedIn as opposed to in B2C businesses.

Social Media 88

Social Media Customer Service How To B2B 88

Magellan Solutions

AUGUST 23, 2021

Autonomous Omnichannel is slowly taking over telemarketing services in the Philippines and it is receiving positive response from entrepreneurs. What is Autonomous Omnichannel Services? We make sure that they have all the necessary tools, equipment, and knowledge to serve customers. . Let’s find out.

Omni-Channel 52

Omni-Channel Call Center Contact Center B2C 52

Kustomer

AUGUST 6, 2020

In a more serious and sensitive tone, Amir and Tom also go into the current COVID-19 pandemic and discuss how it is affecting the B2B, B2C relationships. Understanding your team and culture will help increase the desire to understand the customer. How companies B2C and B2B look at customer service differently.

Customer Service 52

Customer Service B2C B2B Training 52

Lumoa

JUNE 14, 2023

Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Chattermill

JULY 15, 2018

Invitation to this exlusive event is limited to senior executives responsible for the design, development and delivery of their customer service strategies and solutions to ensure utmost relevance to attendees. B2B Forrester marketing and Sales. Yes, CX is important in B2B enterprises, too. 25-26, Austin, Texas.

Customer Experience 40

Customer Experience Conference B2B Innovation 40

ShepHyken

AUGUST 20, 2018

Critical areas of the digital customer experience by Natalia Hawkins. MyCustomer) Over the past couple of decades, the concept of being able to conduct business operations virtually (both in a B2B and B2C setting) has caused a huge ripple effect for companies across the board. My Comment: How much digital is too much digital?

Customer Service 69

Customer Service B2B B2C Innovation 69

ProProfs Chat

JANUARY 30, 2020

Companies that successfully engage their B2B customers reported 63% lower customer attrition. The benefits of customer engagement are not just restricted to B2C sectors. With successful customer engagement strategies, a B2B business can easily lower customer attrition. In 2018, 46.5

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

Andrew Mcfarland

SEPTEMBER 23, 2022

Collaboration is one of the essential soft skills for B2B organizations, as it allows people to work together to achieve shared goals. Understanding your customers. Customer service is a big part of business success, but it doesn’t happen without an understanding of your customers.

Customer Satisfaction 48

Customer Satisfaction Examples B2B Management 48

ShepHyken

JANUARY 23, 2017

Are You Taking Your Customers For Granted? CustomerThink) What does your B2B marketing program have to do with your customer retention strategy? Let’s look at three ways you can use marketing and customer experience to engage your customers. by Mindi Rosser.

Self Service 48

Self Service Social Media Customer Service Fashion 48

Team Support

MARCH 13, 2020

This should hold especially true in emergency and crisis situations with B2B companies. If a customer is angry and thinking about cancelling or postponing working with you because of the emergency, an agent should have the freedom and awareness to ask for backup or help.

Customer Service 69

Customer Service Leadership B2B Customers 69

ShepHyken

JULY 24, 2023

Chip Bell, customer service expert, shares his take on trust, starting with a question he asked renowned psychologist, Dr. Carl Rogers, “What is the main cause of relationship failure?” It’s a decent short-term strategy, but if you’re building a company for the long-term, you need lots of loyal customers.

Customer Service 12

Customer Service Effort Score Retail B2B 12

Talkdesk

AUGUST 9, 2016

For this reason, many forward-thinking businesses are investing in omnichannel customer service strategies. The beauty of omnichannel is that companies can choose which channels they think will best meet their customers’ needs. Self-service can take many forms. For B2C companies, FAQ sections may suffice.

Self Service 40

Self Service Omni-Channel B2C Customer Service Representative 40

Customer Guru

AUGUST 21, 2018

She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. with the intent of helping business leaders and organizations in improving their company culture and aligning the employees and their products/services towards the customers’ needs.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

ShepHyken

JUNE 1, 2018

According to the American Market Association , 20% increase in conversions, on an average, was noted by B2B companies that use a live chat tool at their website. Website visitors are bound to raise questions about a particular product or service. That’s quite an outcome that shouldn’t be missed.

Software 103

Software Comparison Customer Satisfaction System 103

ShepHyken

DECEMBER 12, 2016

Is Your Digital Marketing Strategy Ready for an AI Intervention? Boomtrain) Artificial Intelligence, machine learning, and big data analytics have been around for a while in the B2B world. by Tara Thomas.

Omni-Channel 48

Omni-Channel Social Media Customer Service Contact Center 48

ShepHyken

AUGUST 1, 2016

(Tech.Co) Indeed, it seems sometimes as if “customer service” is just a dark hole that customers enter and then eventually extract themselves because it is just not worth the hassle. My Comment: All types of businesses (B2B, B2C, large, small, etc.) Customers want an easy and smooth transaction.

Social Media 48

Social Media Customer Service Self Service B2C 48

Comm100

SEPTEMBER 22, 2016

With all of the technological developments in recent years, it’s important to be able to leverage them in order to stay current with your customer service operations. Goodman shows you how to develop and implement a good customer service strategy with the cutting-edge tools at your disposal.

Customer Service 100

Customer Service Case Study Gamification Culture 100

ProProfs Chat

DECEMBER 23, 2020

The kind of customer segmentation technology they use (like mobile-use, desktop-use, apps, and software) helps businesses understand what type of marketing platform will be more suited for their target audience. After segmenting customers and defining their target markets, what should businesses do next? Value-based Segmentation.

Effort Score 87

Effort Score Analysis Knowledge Base Customers 87