ChurnZero

FEBRUARY 9, 2021

One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Level: Beginner.

Course 52

Course Customer Journeys Customer Success Consulting 52

NetBase

MAY 13, 2020

As business becomes more personalized, a trend that has only grown larger due to Coronavirus, B2B marketing is pivoting to adopt B2C tactics. Adaptation is the new black, so too, B2B enterprises must become ever more data-driven , agile, and empathetic. One shining B2B star adapting and evolving during this time is Zoom.

B2C 98

B2C B2B Brands Trends 98

Oracle

MARCH 22, 2021

As a former B2B SaaS content and SEO lead who’s an avid consumer of “can’t miss deals” on cashback sites, I’ve tasted both B2B and B2C marketing flavors. I can sum them up like this: B2B marketing is the multi-course, fine-dining meal where the chef comes out and describes each dish in detail.

B2C 85

B2C B2B Marketing eBook 85

Magellan Solutions

JUNE 3, 2021

Minimize the Risks of Outsource B2B Telemarketing Through Pilot Campaigns. Uncertainty is part of B2B telemarketing. When outsourcing outbound B2B telemarketing or in general outsourcing, it requires a test of faith. Why Is Pilot Campaign Good for B2B Telemarketing ? When it comes to B2B telemarketing , 99.2%

B2B 52

B2B ROI Course Metrics 52

Magellan Solutions

MAY 18, 2021

How Outsourcing Enhances These 4 B2B Telemarketing KPIs. B2B Telemarketing has been an effective marketing strategy for every company in the past couple of decades. With this in mind, let’s take a look at some of the things you should monitor in B2B Telemarketing. B2B Quality Leads Per Day. Cold Calls Per Day.

B2B 52

B2B Average Handle Time Call Center Sales 52

Heart of the Customer

OCTOBER 18, 2018

I recently purchased a new phone, so of course, I need a new case. The post A Successful B2C Engagement Tactic Applied to B2B appeared first on Heart of the Customer. The post A Successful B2C Engagement Tactic Applied to B2B appeared first on Heart of the Customer. When my new case came, it included something special.

B2C 60

B2C B2B Engagement Course 60

Team Support

MAY 19, 2020

The first type thinks B2B customer support is a cost center, or a necessary expense for running a business. The second type thinks B2B customer support is a profit center. Cost center : A B2B support team is only doing their job well when a ticket queue is empty. There are two types of people in the world.

B2B 64

B2B Self Service Wait Times Touchpoint 64

Totango

MARCH 24, 2020

The most effective way to follow this progress is to break down the journey into modular B2B customer lifecycle stages. The concept of B2B customer lifecycle stages gives focus to this ideal. B2B Customer Lifecycle Stages Drive Value. Of course, these stages don’t occur in neat linear flows like rungs on a ladder.

B2B 59

B2B Management Metrics Customers 59

Team Support

AUGUST 17, 2020

There are two types of viewpoints when it comes to B2B (business-to-business) customer support. The first approaches B2B customer support as a cost center, or a necessary expense for running a business. The second thinks B2B customer support is a profit center. Ticket management (email and form).

B2B 59

B2B Self Service Software Customer relationships 59

Bill Quiseng

FEBRUARY 21, 2024

This course is a prerequisite for business professionals in the B2C or hospitality industry. It’s an elective for the B2B or the online/digital industry. Now you know why customers don’t seek B2B or B2C businesses. Welcome to CX 102 or Advanced CX. They engage in businesses that are H2H. Human to Human. One to One.

B2C 88

B2C B2B Hospitality Social Media 88

Oracle

SEPTEMBER 10, 2019

Comparing B2B vs B2C online sales and marketing can at first seem merely like a difference in scale. What are the most important differences between B2B and B2C? Defining both B2B and B2C is fairly self-explanatory, but the mechanisms behind how each operates adds further understanding to their respective roles in online commerce.

B2C 64

B2C B2B Sales Ecommerce 64

Waypoint Group

SEPTEMBER 8, 2022

B2B vendor/providers and customer/accounts working together is much like a marriage. The post Silence Is Deadly: Methods To Get Your B2B Stakeholder Customers To Provide Feedback first appeared on Waypoint Group.

B2B 52

B2B Feedback Net Promoter Score Effort Score 52

Waypoint Group

SEPTEMBER 8, 2022

B2B vendor/providers and customer/accounts working together is much like a marriage. The post Silence Is Deadly: Methods To Get Your B2B Stakeholder Customers To Provide Feedback first appeared on Waypoint Group.

B2B 52

B2B Feedback Net Promoter Score Effort Score 52

Hero Digital

APRIL 15, 2020

And put processes and systems in place that will allow you to quickly spot trends and adjust course Constant communication : People don’t trust what they don’t understand — and right now, you need your leadership team to trust your plans. Work with Sales : When rapid shifts in the market reduce B2B demand, Sales is arguably the most affected.

B2B 52

B2B Marketing Guidelines Advertising 52

Second to None

MAY 17, 2019

Of course most people are aware of the verbal differences, like how people in the south say coke whereas those in the west say soda, but the differences extend beyond accents. . Though often overlooked, the Midwest offers notable perks in the context of forming B2B partnerships. The Midwest.

B2B 90

B2B Roadmap Brands Culture 90

Team Support

APRIL 6, 2021

Of course, doing this right, to ensure a superior customer experience, requires a few key components: Hire the right people. B2B customer support software that provides self-service options helps your agents arrange, manage and maintain entries so they remain up to date.

Self Service 64

Self Service Omni-Channel B2B Multi-Channel 64

ERDM

APRIL 16, 2020

Article by Ernan Roman Featured on CMO.com For many organizations, the coronavirus has altered the way people work—with the most obvious change, of course, coming in the form of closed offices and people working remotely. B2B firms are no exception. based DuPont Safety and Construction. In gathering VoC research, ERDM Corp.

B2B 59

B2B Marketing Study Connections 59

ShepHyken

MARCH 31, 2024

Of course, there’s more! there’s tremendous opportunity in the B2B world, especially as younger employees who appreciate influencers have careers in the B2B space. And when you combine it with meeting the customer’s service needs and expectations, you go to another level.

Customer Service 80

Customer Service Government B2B B2C 80

CSM Magazine

OCTOBER 8, 2020

We’re proud to introduce the ‘Love2shop Contactless’, a fully digital B2B gift card that reinforces our commitment to making rewarding staff and customers even simpler.” “Appreciate Group truly understands the needs of its customers. ” About Appreciate Group Plc.

B2B 52

B2B Groups Retail Course 52

Wootric CX Blog

JULY 15, 2020

In this guest post, Nathan Lippi, Head of User Research at PandaDoc, shares a Pareto principle approach to getting the most from a B2B Net Promoter Score program. . It’s debated, loved, and hated, but in the world of B2B SaaS it’s rarely used to its full potential. With their permission, we’re sharing some key findings here.

NPS 69

NPS B2B Net Promoter Score Effort Score 69

InMoment XI

JULY 13, 2022

Determining your NPS is important, of course, but analyzing the open-ended responses to the follow-up question is what will help you understand the “why” behind your score and make NPS feedback actionable. Referral and loyalty schemes aren’t always well suited to B2B brands, but customer marketing or a VIP program can work instead.

Net Promoter Score 491

Net Promoter Score Customer Retention Effort Score NPS 491

ERDM

APRIL 16, 2020

Article by Ernan Roman Featured on CMO.com For many organizations, the coronavirus has altered the way people work—with the most obvious change, of course, coming in the form of closed offices and people working remotely. B2B firms are no exception. based DuPont Safety and Construction. In gathering VoC research, ERDM Corp.

B2B 52

B2B Marketing Study Connections 52

ShepHyken

APRIL 1, 2024

Of course, there’s more! there’s tremendous opportunity in the B2B world, especially as younger employees who appreciate influencers have careers in the B2B space. And when you combine it with meeting the customer’s service needs and expectations, you go to another level.

Customer Service 76

Customer Service Government B2B B2C 76

Hero Digital

AUGUST 5, 2019

As a whole, B2B marketing is boring. Job security is important, and many B2B organizations have created cultures (whether intentional or not) that discourage original thinking and punish experiments that don’t produce optimal results. There, I said it. One reason is the frequent pursuit of the “safe” approach. No judgement.

B2B 42

B2B Examples Marketing Video 42

inSided

JULY 12, 2019

The ability to customize a product is an important and sought-after request, especially in B2B software companies. As B2B SaaS offerings soar in popularity, so too does the desire for organizations to be able to put their own brand on their software and tailor its usage to effectively suit the needs of the end user.

B2B 40

B2B Software Course Customers 40

Michel Falcon Experience

MAY 22, 2020

. – How he has been managing his B2B customer experience. My online course: [link] Check out my Book ‘People First Culture’ ? – What is the best restaurant in NYC? You can listen to the episodes on Apple podcast or Buzzsprout (recommended for Andriod users). If so, visit ?

Customer Experience 148

Customer Experience B2B Course Culture 148

Team Support

NOVEMBER 30, 2023

Related: The B2B Customer-Centricity Crash Course Top Four Digital Channels, Ranked by Popularity In today’s digital world, businesses need to make it easy for customers to access support through multiple channels.

Omni-Channel 106

Omni-Channel Customer Service How To eBook 106

Bill Quiseng

FEBRUARY 7, 2024

Today’s course is a prerequisite for business professionals in the B2C or hospitality industry. It’s an elective for the B2B or the online/digital industry. Welcome to CX 101. This is not a customer service training class. Training is finite, usually one to three days.

B2C 78

B2C Customer Service Training Hospitality Training 78

Peter Lavers

FEBRUARY 22, 2018

In B2B, however, the concept is not new at all – the independent endorsement of “thought leaders” is a well-established means to enhance product/service credibility and trustworthiness. Some companies choose to hire such thought leaders (or their existing staff attain that status naturally), but of course independence is lost.

B2B 40

B2B B2C Social Media Advertising 40

Confirmit

JULY 15, 2018

The complexity of B2B relationships makes it harder to answer the questions commonly asked by those who own the customer experience. and Phil Durand, Director, Customer Experience Management at Confirmit discuss how B2B organizations can plot the right course ahead. Understand customer expectations?

B2B 40

B2B Competitive Advantage Customer Experience How To 40

Confirmit

JULY 15, 2018

The complexity of B2B relationships makes it harder to answer the questions commonly asked by those who own the customer experience. and Phil Durand, Director, Customer Experience Management at Confirmit discuss how B2B organizations can plot the right course ahead. Understand customer expectations?

B2B 40

B2B Competitive Advantage Customer Experience How To 40

C3Centricity

JUNE 2, 2021

Pricing #B2B #B2C Click To Tweet. Pricing #B2B #B2C Click To Tweet. There are a few exceptions to this channel image rule of course; for example, DSW (Discount Shoe Warehouse) has designer shoes, but usually from many seasons ago. Consumer products often have price points, but B2B usually has price bands.

B2B 195

B2B B2C Brands Consumers 195

Influitive

JUNE 2, 2015

If you sell B2B software, then you know that the quality of your online reviews can make or break your sales. After all, a Google study found that 60 percent of B2B technology buyers search for peer reviews during the decision-making process. How Code42 Stepped Up Its B2B Customer Review Game.

B2B 72

B2B Tips Gamification Study 72

Forrester's Customer Insights

APRIL 20, 2021

At a time when many firms are trying to regain their footing or set a new course, having a clear, comprehensive marketing strategy that supports the business’s future vision is critical. Avoid these common missteps.

Strategy 51

Strategy B2B Marketing Course 51

Daniel Group

APRIL 18, 2024

Our survey database has well over one million completed B2B customer surveys from customers in material handling, construction equipment, bus and truck, and various other industrial markets. I had just completed a training course on handling disputes and put my new skills to work. I met the farmer, who was quite angry.

Communication 98

Communication Strategy NPS Net Promoter Score 98

PK

SEPTEMBER 18, 2019

We’ve talked in past posts about how Millennials are stepping into B2B buying roles and overturning traditional ideas about how buyers want to interact with technology companies. HubSpot Academy offers everything from tutorials on basic product use to detailed feature guides and even courses in marketing, sales, and service.

B2B 49

B2B Customer Success Social Media Video 49

GetFeedback

DECEMBER 4, 2018

Whereas for B2B businesses, this time of year is filled with troubleshooting issues for customers that are taking advantage of the holiday hype to boost customer engagement and sales. Whereas most B2B companies will need to assist new customers in setting up their systems or programs.

Self Service 259

Self Service Customer Service How To B2C 259