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Navigating the Future of Customer Experience in the Automotive Industry: Insights from AutoCar Trucks’ CXO

Blake Morgan

We look at processes, people, technology, and finding creative ways to leverage those to create competitive advantages. The post Navigating the Future of Customer Experience in the Automotive Industry: Insights from AutoCar Trucks’ CXO appeared first on Blake Morgan.

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How to Choose the Right Visual Assistance Platform for your Automotive Brand [Checklist]

TechSee

Visual Assistance is an emerging technology that allows automotive original equipment manufacturers (OEMs) to visually guide and collaborate with owners, dealers and team members. Here are the top seven factors to consider when selecting the visual remote assistance solution that will deliver the very best value for your automotive brand.

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How to Disrupt Your Competition

ShepHyken

Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.

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Automotive Industry Transformation = Disruption or Opportunity?

SuiteCX

Over the past two decades we have witnessed a massive transformation in the automotive industry, driven primarily by advances in technology. 1 Don Butler, Ford Motor Company, “ Digital Transformation and the Automotive Industry ,” CXO Talk, 8 May 2015, [link]. Disruption in the Industry. Many new entities touching the customer.

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Automotive Industry Transformation = Disruption or Opportunity?

SuiteCX

Over the past two decades we have witnessed a massive transformation in the automotive industry, driven primarily by advances in technology. 1 Don Butler, Ford Motor Company, “ Digital Transformation and the Automotive Industry ,” CXO Talk, 8 May 2015, [link]. Disruption in the Industry. Many new entities touching the customer.

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Sago Unveils Electric Vehicle Panel to Drive Industry Success

2020 Research

The insights offered by this deeply profiled EV panel are set to revolutionize the automotive industry, allowing businesses to accelerate their electric vehicle strategies and achieve a competitive advantage. The post Sago Unveils Electric Vehicle Panel to Drive Industry Success appeared first on Sago.

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The Art of Selling CX

Horizon CX

Zappos: Customer Service Excellence as a Competitive Advantage Alignment with Strategic Goals: Zappos, an online shoe and clothing retailer, aligns its CX strategy with its strategic goals by prioritizing exceptional customer service.