Blake Morgan

FEBRUARY 20, 2024

We look at processes, people, technology, and finding creative ways to leverage those to create competitive advantages. Companies like AutoCar Trucks are leading the way in exploring innovative applications of AI to create a more personalized, convenient, and satisfying customer experience.

Automotive 52

Automotive Industry Customer Experience Competitive Advantage 52

Horizon CX

DECEMBER 1, 2023

let’s explore a couple of real-world examples that illustrate the crucial link between CX and strategic goals: Amazon: Customer-Centric Innovation for Market Leadership Alignment with Strategic Goals: Amazon’s relentless focus on customer experience is tightly aligned with its strategic goals.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

TechSee

FEBRUARY 21, 2022

There are many ways AI is helping businesses across industries gain a competitive advantage. The post 10 Innovative Ways Companies are Winning with AI Today appeared first on TechSee. Enhance Customer Service. say that they’re leveraging AI to enhance customer service.

Innovation 109

Innovation Company Self Service Insurance 109

2020 Research

OCTOBER 23, 2023

Recognizing the importance of understanding consumer intentions and identifying roadblocks within this rapidly growing segment, Sago has partnered with a Top 5 auto manufacturer to launch an innovative Electric Vehicle Panel. The post Sago Unveils Electric Vehicle Panel to Drive Industry Success appeared first on Sago.

Industry 52

Industry Automotive Competitive Advantage Trends 52

Retently

MARCH 29, 2023

From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. Tesla developed a truly unique selling proposition A lot of economic textbooks teach you about the role of competition in the market. This sort of advertising is earned, not bought.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

CSM Magazine

JUNE 17, 2020

Digital conversations are not just about chat but bringing the full experience of a retail store, automotive showroom, or bank branch online, allowing customers to truly experience products, get “in-person” consultative advice from experts, and make informed and timely purchase or service decisions. About Vee24.

Omni-Channel 52

Omni-Channel Engagement Automotive Multi-Channel 52

CSM Magazine

JUNE 24, 2021

Their culture-driven approach to innovation is reshaping the customer experience. We work with consumer-facing businesses and brands in retail, FMCG, financial services, automotive, travel, food & beverage and leisure to help them improve their customer experience and drive customer-centric transformation.

Customer Service 52

Customer Service Automotive Competitive Advantage Customer Centricity 52