ShepHyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article starts with a definition that I can live with but is not quite how I would define it. Seriously, there are good tips.

Customer Service 61

Customer Service Net Promoter Score Loyalty Programs Gamification 61

GetFeedback

APRIL 19, 2018

Here are 5 survey tips that help improve response rates. Survey Tip #1: Embed questions into emails. Distributing surveys via email is a highly effective way to collect feedback. Survey Tip #2: Add interactive surveys to your website. Survey Tip #3: Embed surveys into knowledge base articles.

Tips 170

Tips Survey Engagement Effort Score 170

ShepHyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. can give you numbers but the verbatim answers that come with qualitative feedback questions (open-ended questions) can give you some incredible insights.

Customer Service 123

Customer Service Customer Service Training Policies Loyalty 123

ShepHyken

NOVEMBER 6, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The “mental load” referred to in this article is about frustration, anxiety, and fatigue over a customer service/support experience.

Self Service 66

Self Service Customer Service Contact Center Loyalty 66

ShepHyken

OCTOBER 23, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This short article has several tips on how to get reviews, why you want reviews, and more. Here are my top five picks from last week.

Customer Service 63

Customer Service Contact Center Loyalty Tips 63

ShepHyken

JANUARY 1, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. I have added my comments about each article and would like to hear what you think too. Here are my top five picks from last week.

Customer Service 57

Customer Service Social Media Loyalty B2C 57

SurveySensum

MARCH 11, 2024

Each tip that we will explore in this article offers unique insights and practical strategies that can be tailored to fit the specific needs of your organization. Actively seeking and incorporating their feedback not only demonstrates respect for their opinions but also propels the company towards continuous development and progress.

Tips 52

Tips Culture Feedback Survey 52

InMoment XI

MAY 4, 2022

6 Tips for Fostering Employee Loyalty. These tips, which are drawn largely from the experience of customer service reps (CSRs), are widely applicable since in the end we all ultimately serve the customer. Solicit Employee Feedback. Give Employees the Time They Need. Not to mention the cost savings.) Through open communication.

Loyalty 580

Loyalty Call Center Leadership Call Center Solutions 580

ShepHyken

AUGUST 16, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 16 Great Customer Service Tips and Examples by Tom Coombe. So, even if you don’t read the article – and you should – at least check out the quotes.

Customer Service 90

Customer Service Social Media Tips Multi-Channel 90

GetFeedback

JUNE 10, 2019

We know that customer’s opinions and feedback are important because they impact the sustainability of a company throughout its lifecycle. It’s not uncommon for companies to struggle to gather feedback that is actually useful or even get enough responses. What makes a feedback form work? Make intentional questions.

Feedback 199

Feedback Survey Conference Airlines 199

Thematic

DECEMBER 12, 2023

Qualitative feedback refers to insights gathered through open-ended responses, comments and opinions. This type of feedback provides a more nuanced understanding of customer experiences and needs. Qualitative feedback is important in understanding customer needs. Why is Qualitative Feedback crucial for businesses?

Analysis 62

Analysis Examples Feedback Social Media 62

Happy or Not

AUGUST 3, 2021

The way to know if you are meeting their expectations and building loyal customer relationships is by learning how well you perform through customer feedback. . Why is customer feedback important throughout the process? . 3 tips to improve your retail funnel with customer feedback data . Can you identify what they are?

Retail 66

Retail Feedback Tips Data 66

SurveySensum

JANUARY 12, 2024

Companies that effectively execute customer experience projects start by concentrating on how they gather and evaluate consumer feedback — Gartner. And as consumers are increasingly seeking meaningful engagements, businesses must incorporate empathy and personalization into their customer feedback mechanisms.

Feedback 52

Feedback Engagement Strategy Customer Journeys 52

GetFeedback

JULY 19, 2018

Customer feedback makes your CRM even more powerful. Here are a few simple tips on improving visibility and driving action with Salesforce survey data.

Tips 170

Tips Survey Data CRM 170

SurveySensum

FEBRUARY 1, 2024

Ever wondered which businesses need feedback to make their products better? – Well, all of them. When customers give direct and honest feedback, it helps a lot in making products better. But the real magic happens when we turn this product feedback into practical steps for innovation. Let’s see how we can do that.

Innovation 52

Innovation Feedback Multi-Channel Social Media 52

ShepHyken

SEPTEMBER 17, 2021

This week we feature an article by Jeff Pedowitz, ForbesBooks author of F The Funnel: A New Way To Engage Customers & Grow Revenue, and President and CEO of The Pedowitz Group. He offers five tips for brands to enhance the customer experience and in the process build brand loyalty. Deliver with ease.

Tips 109

Tips Customer Experience Loyalty Loyalty Programs 109

ShepHyken

JULY 31, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I have added my comment about each article and would like to hear what you think too. My Comment: If you like beer, you will love this article.

Customer Service 62

Customer Service Chatbots Customer Centricity Loyalty 62

ShepHyken

AUGUST 26, 2022

This week, we feature an article by Rupert Jones, a financial independence expert who believes in the power of networking. He shares what a tip jar can tell you about your customer’s experience. In many ways, a tip jar is a microcosm of the customer experience. A tip jar should show customers that you value your employees.

Tips 70

Tips Customer Experience Customer Satisfaction Entertainment 70

Lumoa

APRIL 28, 2024

They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. In This Article: Why You Need a Customer Experience (CX) Platform Platform Overview Which Platform Fits Your Needs? Lumoa turns the traditional approach upside down.

Self Service 208

Self Service Customer Journeys Analysis Feedback 208

ShepHyken

DECEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Expert Shares Tips for Managing Online Reviews by Mike Manges. (10 This article has a few other ideas worth considering. Embrace them!

Customer Service 72

Customer Service Tips Fashion Call Center 72

Lumoa

FEBRUARY 16, 2023

Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. It will help you gather valuable feedback, identify customer pain points, and work towards better solutions. In This Article: What is Voice of Customer(VoC) and Why Is It Important? Verifying customer feedback.

Voice of Customer 236

Voice of Customer How To Feedback Return on Investment 236

GetFeedback

APRIL 19, 2018

Collecting feedback doesn't have to be impersonal and boring. Here are 5 survey tips you can use to start getting the data you need to succeed.

Tips 150

Tips Survey Engagement Feedback 150

BirdEye

MAY 24, 2021

In this article, we’ll break down 5 tips to help your property management business get started with Experience Marketing and fill more units. Here are a few tips for collecting tenant reviews. Your tenants are busy people — they’ll only leave feedback if you make the process simple. Build your online presence.

Tips 97

Tips Management Marketing Social Media 97

Playvox

APRIL 11, 2023

Related Article: Top 10 Ways To Boost Contact Center Efficiency & Productivity 2. Offer Feedback Regularly offering agents feedback is key in helping contact center agents understand how they are performing. Feedback should always be a mix of positive comments and opportunities to improve.

Contact Center 63

Contact Center Employee Engagement Gamification Tips 63

ShepHyken

JUNE 11, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. After reading the article, ask, “What do you think our the customers that don’t do business with us anymore didn’t tell us?”

Customer Service 62

Customer Service B2B B2C Retail 62

ShepHyken

FEBRUARY 5, 2021

This week we feature an article from Skylar Ross, contributor at Raincatcher. The following list discusses five tips every business can implement into their customer service procedures. These tips will allow you to transform a bad customer experience into a positive one. Talk With Your Team. There are two sides to every story.

Tips 99

Tips Customer Experience B2B Travel 99

ShepHyken

SEPTEMBER 2, 2022

This week, we feature an article by Sukhdev Singh, Digital Marketing Specialist at Maxicus , a company that provides tech-enabled customer service solutions. Here are some tips for building a winning customer experience strategy. You can build your winning customer experience strategy with these quick tips. .

Tips 70

Tips Self Service Strategy Customer Experience 70

SurveySensum

JANUARY 16, 2024

That’s where customer feedback comes in for your product development initiative. In this article, we’ll share with you the importance of customer feedback for product development and business innovation. Read on to learn how to get and work on such feedback for developing and shaping new products for your company.

Innovation 52

Innovation Feedback Social Media Analysis 52

SurveySensum

JANUARY 16, 2024

That’s where customer feedback comes in for your product development initiative. In this article, we’ll share with you the importance of customer feedback for product development and business innovation. Read on to learn how to get and work on such feedback for developing and shaping new products for your company.

Innovation 52

Innovation Feedback Social Media Analysis 52

BirdEye

MARCH 29, 2024

This blog also covers: 13+ hashtags to increase your visibility 10+ insider tips that’ll escalate your real estate marketing 7+ smart hacks to help real estate agents make the most out of social media Let’s explore how to leverage real estate social networks to your advantage!

Social Media 58

Social Media Tips Sales Advertising 58

Totango

JANUARY 2, 2024

The post Expert tips to unlock business growth with customer success operations appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Most every CS leader wants to achieve or improve the business outcomes for their team, but the CS Ops person is really the one that drives it.”

Customer Success 99

Customer Success Tips Self Service Customer Journeys 99

Totango

JUNE 10, 2022

And if so, do you have any tips on what to post? Any tips on how to get started building these out? . How do you work to ensure there is an open feedback loop between your employees and leadership? . I try to focus on getting their feedback on bandwidth, job satisfaction, frustrations and desire for future growth.

Customer Success 101

Customer Success Tips Chief Customer Officer Leadership 101

ShepHyken

NOVEMBER 8, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article opens with a reference to a Harvard Business Review article titled Stop Trying to Delight Your Customers.

Customer Service 90

Customer Service Retail Interaction Hospitality 90

SurveySensum

DECEMBER 28, 2023

The importance of actively seeking and incorporating customer feedback cannot be overstated, as it provides invaluable insights into client needs, aids in service enhancement, and fosters continual improvements in client relationship management.

Feedback 52

Feedback Analysis Communication Survey 52

ChurnZero

MARCH 10, 2023

If so, this article is for you! Top tips include how to consider the customer perspective, use consistent language and formatting, and the best structure for efficient, effective results. Convert this blog post on the top tips for customer expansion into a 90-second/200-word video script. Let’s get started!

Examples 98

Examples Tips Customer Success Analysis 98

delighted

DECEMBER 5, 2022

Many CX platforms have robust free plans that allow you to capture feedback from your customers or employees, analyze that feedback, and put the insights into action, without spending a dime. In fact, this can help increase response rates because respondents know you’ll be reading and responding to their feedback.

Survey 91

Survey Net Promoter Score Tips How To 91

SurveyGizmo

OCTOBER 21, 2020

Alchemer transforms customer feedback into operational gold to create customer-centric organizations. We provide tools and features to ensure that the feedback you collect is pure gold. We will detail some of these features to help you make sure you are collecting validated actional feedback. by Cameron Settle.

Survey 83

Survey Tips Customer Centricity Feedback 83