C3Centricity

JANUARY 13, 2021

In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. This post has been amongst the top articles on C3Centricity for many years. If not, this article will guide you in learning more. #9.

Customer Centricity 177

Customer Centricity Hospitality Customer Journeys Strategy 177

Steve DiGioia

JULY 30, 2020

Here’s a few past blog articles where I write about about 5 of my biggest work/business-related pet peeves. – Tip #9 appeared first on Steve DiGioia. If we cannot do this, then we need to find another line of work that doesn’t interact directly with customers. I wonder how many of you share these same peeves.

Tips 282

Tips Meeting Interaction Examples 282

ShepHyken

NOVEMBER 27, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Let’s start with a great article about aligning customer service and marketing. I’ve written about Tipflation and Tip Creeping.

Customer Service 66

Customer Service Net Promoter Score Tips Brands 66

ShepHyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article starts with a definition that I can live with but is not quite how I would define it. Seriously, there are good tips.

Customer Service 60

Customer Service Net Promoter Score Loyalty Programs Gamification 60

ShepHyken

FEBRUARY 12, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article shares some great insights and findings. If you like this type of information, you’ll enjoy this article.

Self Service 65

Self Service Customer Service Social Media Ecommerce 65

Eptica

NOVEMBER 18, 2022

Date: Friday, November 18, 2022 Author: Pauline Ashenden - Demand Generation Manager 10 top tips for a winning customer service knowledge management system. Our latest blog highlights ten important best practice tips to help you successfully implement knowledge management in your contact centre. Published on: November 18, 2022.

System 126

System Tips Customer Service Management 126

ShepHyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article will give you a good start to understanding what makes for a good question that will get you the insights you need. by Janelle Estes.

Customer Service 123

Customer Service Customer Service Training Policies Loyalty 123

ShepHyken

JULY 19, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article explains the role is “transitionary,” however I believe that there is no destination. This excellent article is written by a Ph.D.

Customer Service 143

Customer Service Chief Customer Officer Contact Center Customer Service Training 143

ECXO

MAY 15, 2023

So let’s dive into what MadTech is, why it’s important, how we got here and three tips you can use to get ready for marketing in a world driven by MadTech. Read the full article where it was originally published HERE To make the most of MadTech, you’ve got to have a strategy. Here are three tips to make that strategy a success.

Tips 133

Tips Net Promoter Score Advertising Customer Journeys 133

ShepHyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I love a great list, and there will be a few of them on this weekly roundup of excellent customer service and CX articles.

Customer Service 62

Customer Service Tips e-support B2C 62

Knowmax

APRIL 6, 2022

The post 5 Best Tips To Create The Perfect Help Center Articles appeared first on Knowmax.

Tips 52

Tips Contact Center Customer Experience Customers 52

Help Scout

AUGUST 22, 2023

Keep these tips in mind to maximize your productivity and time for exploration. Read the full article Remote work allows you to bring your work with you when you travel.

Travel 81

Travel Tips 81

ShepHyken

NOVEMBER 13, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This is an excellent article using CX to enhance your brand. That’s longer than the typical articles shared in this column.

eBook 56

eBook Customer Service Tips Survey 56

ShepHyken

SEPTEMBER 13, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. Here are my top five picks from last week.

Customer Service 148

Customer Service B2C B2B Customer Retention 148

ShepHyken

NOVEMBER 6, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The “mental load” referred to in this article is about frustration, anxiety, and fatigue over a customer service/support experience.

Self Service 65

Self Service Customer Service Contact Center Loyalty 65

Help Scout

AUGUST 22, 2023

Have better conversations and improve your customer support with 47 of Help Scout's all-time best tips on how to talk to customers. Read the full article

Tips 91

Tips How To Customers 91

ShepHyken

OCTOBER 1, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the customer support world, this article is for you. Here are my top five picks from last week.

Customer Service 63

Customer Service Contact Center Average Handle Time Customer Service Strategies 63

ShepHyken

OCTOBER 23, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This short article has several tips on how to get reviews, why you want reviews, and more. Here are my top five picks from last week.

Customer Service 62

Customer Service Contact Center Loyalty Tips 62

ShepHyken

MAY 31, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This week he posted a great article about what never to say to customers. This article looks at the ways that the CES can be improved.

Customer Service 130

Customer Service Effort Score e-support Chatbots 130

Help Scout

AUGUST 22, 2023

We have a few tips to share, along with stories about our own career changes. Read the full article How do you prepare to switch careers and become a support pro?

Tips 82

Tips 82

ShepHyken

MAY 24, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How To Thank A Customer For Their Business | Tips, Tricks, & Budget-Friendly Ideas by Philipp Wolf. That was until COVID-19.

Customer Service 152

Customer Service Customer Retention Loyalty Retail 152

ShepHyken

APRIL 5, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This is an interesting article written by Jordy Leiser, the founder of Stella Connect. I’m betting against it.

Customer Service 121

Customer Service Self Service Contact Center Tips 121

Help Scout

AUGUST 22, 2023

Follow these 9 knowledge base tips. Read the full article Improve your customer experience by providing customers with the info they need at the moment they need it.

Knowledge Base 85

Knowledge Base Tips Customer Experience Customers 85

ShepHyken

JANUARY 18, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 21 Tips for 2021 Customer Experience Excellence by Lynn Hunsaker. Two big topics in the article that I’ve been preaching for years.

Self Service 124

Self Service Customer Service Customer Journeys B2B 124

Help Scout

AUGUST 22, 2023

Learn what modern customer support is, why it's important, and how it's changed, plus discover 8 tips for delivering great customer support. Read the full article

Tips 80

Tips Customers 80

Help Scout

AUGUST 22, 2023

These crisis communication tips will help your team deliver the best service possible during a crisis without burning out or lowering standards. Read the full article

Communication 76

Communication Tips Customer Service Customers 76

Help Scout

AUGUST 22, 2023

Use these tips and resources to stay productive when working from home, adjust to remote work, and lead a team of remote workers. Read the full article

Tips 88

Tips Resources 88

Help Scout

AUGUST 22, 2023

Use these customer service training activities, tips, and courses to continually improve your support quality, consistency, and speed. Read the full article

Customer Service Training 81

Customer Service Training Course Training Tips 81

Help Scout

AUGUST 22, 2023

Build on the email support experience you already have with these 6 live chat tips. Read the full article Delivering quality live chat support requires a specific set of skills.

Tips 85

Tips 85

Help Scout

AUGUST 22, 2023

Here are 6 tips to keeping your remote team connected. Read the full article For co-located companies, closeness happens almost organically over lunch, coffee breaks or a cheeky beer after work. But how does this translate to a remote team?

Connections 81

Connections Tips Company 81

ShepHyken

JANUARY 4, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Experience Tips and Advice from the Pros During Disruption by Srijana Angdembey. Here are my top five picks from last week.

Customer Service 143

Customer Service Retail Entertainment Tips 143

ShepHyken

AUGUST 16, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 16 Great Customer Service Tips and Examples by Tom Coombe. So, even if you don’t read the article – and you should – at least check out the quotes.

Customer Service 88

Customer Service Social Media Tips Multi-Channel 88

ShepHyken

DECEMBER 21, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In this article, he discusses how the COVID-19 pandemic accelerated the use of certain aspects of customer service. by GISuser.

Customer Service 153

Customer Service Airlines Tips Customer Service Strategies 153

The DiJulius Group

SEPTEMBER 5, 2023

Think for a minute about how much you talk about your time at work — with fellow employees and clients, at home, on the golf course, Read Full Article The post Employees Talk About Work, A Lot. These Tips Will Make it Positive appeared first on The DiJulius Group.

Tips 91

Tips Course Groups Culture 91

The DiJulius Group

SEPTEMBER 25, 2023

Read Full Article The post Boost Your Customer Service Strategy’s Success With These Proven Tips appeared first on The DiJulius Group. Your company is respected, and your reputation is strong when the key elements of a successful customer service strategy are in place. Start with a Clear Purpose.

Tips 70

Tips Customer Service Customer Service Strategies Groups 70

ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. ’ My Comment: I had heard about the “Zero Consumer” but wasn’t 100% sure what it meant until I read this article.

Customer Service 78

Customer Service Loyalty Programs Retail Loyalty 78

Help Scout

AUGUST 22, 2023

Gear your team up for this year's seasonal spike with these six holiday customer service tips, plus a few inspiring holiday support stories. Read the full article

Tips 75

Tips Customer Service Customers 75