Lumoa
JANUARY 24, 2024
After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).
Lumoa
FEBRUARY 28, 2023
No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. You’ll be richly rewarded: 78% of customers have a more favorable view of brands that ask for feedback. Strategically reacting to customer feedback can increase customer loyalty and retention.
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Lumoa
MAY 9, 2023
By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. As you read through this article, you’ll learn what role customer sentiment plays in business.
Lumoa
AUGUST 8, 2023
Unlocking the power of VoC feedback is vital to the success of any business. This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.
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In this article, you’ll learn a 7-point methodology for making CX. and more specifically VOC feedback, an embedded part of your company’s DNA. To create real change and tangible outcomes for your company, CX must be ingrained into the very fabric of your company’s culture.
Lumoa
MARCH 9, 2023
Customer feedback is a direct line to how your consumer base feels about your business and its products. How customers react to your products and services is vital data, but it’s only accessible if you put together a sound customer feedback strategy to obtain it. In This Article: What’s the importance of a customer feedback strategy?
InMoment XI
SEPTEMBER 7, 2022
Don’t worry, in this article we will cover: What is a Survey Template? Allows you to turn feedback into actionable insights. Customer Evaluation Survey Templates: Looking to get customer feedback or why a customer no longer wants your services? New to survey templates? What are the different types of Survey Templates?
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