ShepHyken

APRIL 14, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. All five of this week’s articles are focused on customer loyalty. First, the subtitle of the article mentions personalization.

Net Promoter Score 71

Net Promoter Score Loyalty Programs Customer Service Ecommerce 71

Playvox

SEPTEMBER 6, 2022

You’ll increase engagement now and optimize performance long-term. Whether your customer service center is remote, hybrid, or moving back to the office full-time, agent engagement is critical to success—now and into the future. Managers report that actively gauging employee sentiment is helpful to drive engagement. Communicate.

Contact Center 86

Contact Center Connections Engagement Video 86

ECXO

APRIL 10, 2024

Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience This time we will explore the fascinating connection between Quantum Physics and Customer Experience. Focus Groups and Interviews: Conduct focus groups and individual interviews to engage in qualitative discussions with customers.

Connections 111

Connections Customer Experience Social Media Analysis 111

ShepHyken

MARCH 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Over the past year or two, I’ve shared several excellent articles by Brittany Hodak on the topic of creating super fans.

Customer Service 78

Customer Service Government Employee Experience Video 78

GetFeedback

SEPTEMBER 2, 2019

Our list of the top CX articles of 2019 covers all these topics and more. . Article No. We start our list with this article from The Wall Street Journal. They explore the idea that businesses that focus solely on customer experience may be missing a significant opportunity to truly connect with people on a deeper level.

Net Promoter Score 210

Net Promoter Score Self Service Financial Customer Centricity 210

Comm100

FEBRUARY 1, 2022

Connecting with international students is simply not easy, and it has been made even more difficult with the onset of Covid-19. In this blog, we’ll look at the technology behind omnichannel digital support, and how colleges and universities can use it to engage with international students. have declined for the past five years.

Engagement 190

Engagement Omni-Channel Chatbots Social Media 190

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. ” The Drive Community Engagement SuccessBLOC is a critical feature that brings together the power of community engagement and customer success strategies. .”

Connections 94

Connections Chief Customer Officer Customer relationships Customer Relationship Management 94

CSM Magazine

APRIL 19, 2024

In today’s business world, companies are always looking for ways to stay ahead and improve how they connect with customers. This tool can make a difference in how businesses engage with customers and build connections. Now, let’s discuss how businesses can enhance engagement with CX software.

Interaction 59

Interaction Software Engagement Net Promoter Score 59

ShepHyken

MARCH 10, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We start this week’s Top Five Roundup with an article from one of my favorite CX thought leaders, Stephen Van Belleghem.

Self Service 76

Self Service Customer Service Airlines Touchpoint 76

Comm100

MARCH 30, 2021

What is omnichannel customer engagement? Today’s customers want to connect with their brands whenever, wherever, and however they want. Omnichannel customer engagement connects all the key digital channels together. Recommended for you: What Does ‘Omnichannel Customer Engagement’ Mean? All for free, forever!

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

2020 Research

APRIL 8, 2024

Providing channels for open dialogue is crucial for organizations looking to connect with Gen C authentically. Looking to connect with a Gen C audience? Opportunities abound for both existing and new brands to engage Gen C in the development of these elements. Respectful discourse isn’t just desired; it’s demanded.

Connections 52

Connections Brands Fashion Entertainment 52

InMoment XI

JUNE 5, 2017

Employee engagement is well accepted as a Key Performance Indicator of thriving organizations. But while engagement has been regularly measured for decades, engagement levels have largely remained unchanged. employee engagement in their annual State of the American Workplace report, has reported that roughly 70 percent of U.S.

Employee Engagement 140

Employee Engagement Engagement Connections Customer Experience 140

ShepHyken

FEBRUARY 12, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Connected ecommerce adds value emotionally, materially or both while delivering the same seamless purchase journey. Why is connection important?

Self Service 65

Self Service Customer Service Social Media Ecommerce 65

Optimove

MARCH 20, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Picture: On March 20, at Optimove Connect, Pini Yakuel, CEO, introduced the position-less marketer. Read the full article here. He revealed the position-less marketer is a new emerging archetype.

Connections 52

Connections Marketing Multi-Channel Sports 52

ShepHyken

OCTOBER 29, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article focuses on giving away experiences, not products or cash rewards. Here are my top five picks from last week.

Customer Service 63

Customer Service Loyalty Programs Ecommerce Loyalty 63

The DiJulius Group

OCTOBER 24, 2023

Read Full Article The post A Great Way to Get Your Employees to Connect with Customers appeared first on The DiJulius Group. BKIFG is obsessed with providing a world-class experience to both customers and employees, and it is paying huge dividends with exponential growth. BKIFG created an amazing incentive to.

Connections 78

Connections Insurance Groups Customers 78

ShepHyken

MARCH 4, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. You’ll have to read the article to find out more. This excellent article is a summary of Marigold’s consumer study. consumers.

Customer Service 58

Customer Service B2C B2B Travel 58

Comm100

JANUARY 20, 2022

The adoption of omnichannel customer engagement has become critical in achieving customer experience (CX) excellence. To provide this experience, brands must adopt an omnichannel platform that connects every key channel and the conversations and data within them. Security and compliance. AI-powered automation.

Omni-Channel 198

Omni-Channel Customer Engagement Engagement Chatbots 198

NICE inContact

AUGUST 8, 2019

Our ability to interact and engage with our government is clearly fundamental to the functioning of our cities, states and nation. In a recent article, the Department of Housing and Urban Development discussed its efforts to drive improvements and make the agency more accountable to the citizens it represents.

Connections 137

Connections Contact Center Government System 137

NICE inContact

AUGUST 8, 2019

Our ability to interact and engage with our government is clearly fundamental to the functioning of our cities, states and nation. In a recent article, the Department of Housing and Urban Development discussed its efforts to drive improvements and make the agency more accountable to the citizens it represents.

Connections 136

Connections Contact Center Government System 136

Magellan Solutions

SEPTEMBER 14, 2023

Are you looking for ways to keep your customers engaged with your business? In today’s business environment, customer engagement plays a role in achieving success. Inbound support services, such as inbound telemarketing and inbound call centers, serve as tools for improving client engagement.

Customer Engagement 98

Customer Engagement Engagement e-support Call Center 98

CloudCherry

JUNE 13, 2019

Developing efficient visual engagement tools is a huge help for banks to push more towards successful customer engagement. Read to know how visual engagement tools can streamline the customer’s online banking experience. Chatbots are just one of the fastest-growing visual engagement tools in the banking industry today.

Banking 267

Banking Tools Engagement Chatbots 267

InMoment XI

NOVEMBER 30, 2023

When your brand identity is cohesive and mirrors the values that matter most to your business, it becomes a powerful tool for connecting with consumers on a deeper level. Engage with Your Audience: Build strong relationships with your audience through active engagement. What are the Key Components of Brand Reputation Management?

Brands 378

Brands Management Multi-Channel Social Media 378

TechSee

JANUARY 24, 2023

While visual engagement often improves multiple KPIs within the call center, this article will focus on the relationship between the efficient use of visual assistance and the direct effect on AHT. Sending an SMS link to connect the staff person and the customer through video. email) should SMS not work.

Engagement 109

Engagement Average Handle Time Call Center First Call Resolution 109

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. ” The Drive Community Engagement SuccessBLOC is a critical feature that brings together the power of community engagement and customer success strategies. .”

Connections 62

Connections Chief Customer Officer Customer relationships Customer Relationship Management 62

ShepHyken

OCTOBER 23, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. When customers know you care, you create an emotional connection that fosters trust and loyalty. Here are my top five picks from last week.

Customer Service 62

Customer Service Contact Center Loyalty Tips 62

ShepHyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article will give you a good start to understanding what makes for a good question that will get you the insights you need. by Janelle Estes.

Customer Service 123

Customer Service Customer Service Training Policies Loyalty 123

ShepHyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article starts with a definition that I can live with but is not quite how I would define it. Here are my top five picks from last week.

Customer Service 60

Customer Service Net Promoter Score Loyalty Programs Gamification 60

GetFeedback

JUNE 11, 2019

According to Exploring the Value of Emotion-driven Engagement, a new report from Deloitte Digital, brands can build impressive levels of customer loyalty by connecting emotionally with their audiences. Rather, today’s platforms can help brands leverage emotional data to support these connections.

Study 170

Study Loyalty Connections Loyalty Programs 170

ShepHyken

OCTOBER 1, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the customer support world, this article is for you. As you read this article, keep that in mind.

Customer Service 63

Customer Service Contact Center Average Handle Time Customer Service Strategies 63

ShepHyken

JULY 31, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I’m always quick to pick up an article that covers how to handle customer complaints. My Comment: This is a fun article.

Customer Service 62

Customer Service Chatbots Customer Centricity Loyalty 62

CSM Magazine

DECEMBER 22, 2023

In this article, we will explore some creative marketing strategies that utilize OOH solutions to acquire new customers and elevate brand awareness. Gamification adds an element of fun to regular billboards, such as turning it into a game to engage the public.

Connections 52

Connections Strategy Marketing Gamification 52

CX Accelerator

JANUARY 25, 2019

Establishing a meaningful connection between your employee experience and the Customer Experience is very difficult. So how can we move beyond the hypothetical, and actually make the EX / CX connection? Find out more in this ICMI article, "The Top Three Motivators for Any Generation." Sadly, it's often just talk.

Connections 140

Connections Effort Score How To Self Service 140

Upstream Works

SEPTEMBER 1, 2020

So, it’s important those agents feel engaged at work and are happy in their roles, with the companies they work for and the opportunities those companies make available to them. Contact center agent happiness and engagement go hand-in-hand with customer happiness and satisfaction. Stay Connected to Agents.

Contact Center 148

Contact Center Engagement Self Service Omni-Channel 148

ShepHyken

JANUARY 7, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: If you’re interested in loyalty programs, this article is excellent. Here are my top five picks from last week.

Customer Service 65

Customer Service Loyalty Programs Contact Center Financial 65

ShepHyken

JANUARY 14, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: This week, we start with an article on trust. Here are my top five picks from last week.

Customer Service 56

Customer Service Retail Consumers Metrics 56

ShepHyken

JANUARY 1, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: The articles featuring predictions and trends for 2024 continue to flow into my inbox. Connect with Shep on LinkedIn.

Customer Service 56

Customer Service Social Media Loyalty B2C 56