Calabrio

APRIL 13, 2017

Timely insights about customer behavior. Better understanding of what your customers experience. More loyal customers. The potential for contact center analytics is high. Confusion About Contact Center “Analytics”. For many people, “analytics” is synonymous with “hard numbers.” Happier contact center agents.

Contact Center 100

Contact Center Analytics Case Study ROI 100

GetFeedback

AUGUST 14, 2019

Y ou know your customers are satisfied because the Customer Satisfaction Score (CSAT) that you see on your daily dashboard tells you as much. Before I answer that, let’s take a look at a popular CSAT metric that was established 25 years ago: the American Customer Satisfaction Index (ACSI). Design a customer-centric culture.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

Opinionator

JANUARY 8, 2021

The ROI (return on investment) of customer experience for a business is undeniably high. In fact we have previously said that ‘ Customer Experience is Everything ‘ Even a small increase in positive customer experience (CX) can propel revenue to new heights, increasing company profits considerably. Advertising.

ROI 52

ROI Customer Experience How To Customer Journeys 52

NetBase

FEBRUARY 28, 2020

It’s because they’re long on expectations and short on insight – and it’s why having a strategic social analytics program is so essential. Our latest report shares Five Steps to Building a Successful Social Analytics Program. Social Analytics Adoption Barriers. Social Analytics in a Nutshell. Protect brand reputation.

Analytics 60

Analytics Automotive ROI Metrics 60

Optimove

SEPTEMBER 29, 2023

Optimove also ranked second for Customer Intelligence, and third for Measurement and Optimization. Gartner reported, “The critical characteristic of Challengers is that they have capable, proven and mature products, with numerous live customers, with an overall solid and well-recognized position in the marketplace,” the report states.

Marketing 78

Marketing Analytics Report ROI 78

CustomerSuccessBox

APRIL 19, 2022

Businesses are realizing the power of customer journey mapping to monitor customer experience performance and identify opportunities for improvement. Customer journey analytics is enabling access to tap into the customer behavior across touchpoints and over time to measure the impact of customer behavior on business outcomes.

Customer Journeys 52

Customer Journeys Metrics Analytics Touchpoint 52

Lithium

JUNE 27, 2022

Take a deep dive into reading between the lines of your TikTok analytics and why they’re unlike any other. billion lifetime downloads globally. Now the question has become, how do we keep up, and what makes TikTok analytics different from the “older” and more “traditional” forms of social engagement? of a second.

Analytics 52

Analytics Engagement Social Media Video 52

NetBase

MAY 20, 2019

But many are still unsure of how to communicate the amazing engagement they’re seeing – and correspondingly unable to demonstrate it in terms of ROI. We’re here to help marketers prove they’re putting their brand’s money where the engagement is with analytics tool tips that they can implement immediately. Let’s get started!

Analytics 58

Analytics Banking Airlines Comparison 58

Gravy Analytics

AUGUST 12, 2019

Advertising audiences are incredibly versatile and can be customized for different business needs. For example, Gravy Analytics provides hundreds of advertising audiences with different characteristics. Browse our audience catalogue or download the Gravy Audiences Overview. (And How Can Businesses Use It?). Want more details?

Advertising 60

Advertising ROI Consumers Data 60

NetBase

SEPTEMBER 26, 2019

Social analytics are immensely valuable to any business, but making the business case for it can be challenging. Our latest report, Making the Business Case for Social Analytics , answers these questions and more. Competitive advantages/savings social analytics creates. Customer care savings. Why people are buying.

Analytics 40

Analytics Competitive Advantage ROI Entertainment 40

TechSee

DECEMBER 21, 2020

Large suppliers may have thousands of field employees that service their customers, ensuring that shelves are appropriately stocked, but companies also pay a premium for shelf space. Taking vision to the next level with Visual Augmented Analytics. It can also tell a bigger picture. Get the picture?

Self Service 152

Self Service Management Consumers Analytics 152

Alliance by IFS

DECEMBER 3, 2019

Download the Astea-authored whitepaper to see how IoT is Driving Field Service Transformation. The expectations and demands of today’s customers continue to increase rapidly. Download the Astea whitepaper “Field Service and the IoT” to learn how your organization can leverage IoT to: Overcome the biggest IoT challenges.

Return on Investment 65

Return on Investment eBook ROI Analytics 65

CloudCherry

JULY 18, 2018

Customer experience is becoming an increasingly popular topic, with many forward-thinking businesses thinking it can set them apart in today’s highly competitive landscape. times the customer lifetime value of other companies. Fortunately, there’s a method to Customer Experience Management. times faster and had 1.6

Customer Experience Management 170

Customer Experience Management Net Promoter Score Customer Experience Management 170

CloudCherry

AUGUST 9, 2018

Customer expectations are higher than ever. In a world where convenience is everything, companies need to work harder than ever to meet and exceed their customer’s expectations. But the methods we’re using to manage the customer experience are stuck in the past. Pillar #2: Companies must gain a 360 degree view of the customer.

Customer Experience Management 150

Customer Experience Management Customer Journeys Customer Experience Management 150

TechSee

JANUARY 7, 2020

Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

Qualtrics

JULY 31, 2020

People analytics deliver actionable insights to improve the way your organization does business – and the impact HR has on the bottom line. New to the world of people analytics? Here’s a closer look at what it is, the metrics you should measure, how to get started, and a case study demonstrating people analytics in action.

Analytics 41

Analytics Data How To Net Promoter Score 41

West Monroe

DECEMBER 6, 2022

An uncertain economy—highlighted by high inflation and increased cost of lending—will force banks to pivot to build momentum and provide high-quality customer experiences in 2023. Banks must find ways to meet their customers where they are, with precisely what they need, at the right time. 2-Minute Takedown.

Banking 52

Banking Industry Financial ROI 52

CSM Magazine

JANUARY 11, 2022

Calabrio’s own research found that 90% of contact centres said they were aggressively investing in new channels, automation and analytics tools — while 68% of cloud migrations happened in 2020. They also claim their cloud solutions enable more strategic, smarter business decisions, while 70% say they are enhancing the use of analytics.

Omni-Channel 75

Omni-Channel Return on Investment Analytics Chatbots 75

Natalie Petouhof

SEPTEMBER 1, 2016

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. Customer care extends far beyond the traditional call center. How to Calculate Social Customer Care ROI.

ROI 45

ROI Social Media Airlines Customer Service 45

Clarivate

MARCH 7, 2017

At some point during the implementation of your Customer Experience (CX) strategy and plan, you will be asked to show a Return on Investment (ROI). There are many ways to measure the outcome of a CX program, ultimately, the most critical will be the positive financial results or ROI, or the ROCX™ (Return on Customer Experience).

Customer Journeys 40

Customer Journeys Touchpoint ROI Report 40

NetBase

JULY 25, 2019

We perform yearly surveys to capture comprehensive insights around how master marketers are using social media analytics to grow their businesses. This is all they are left with, unfortunately, when they’re sorting out marketing campaigns sans social media marketing analytics and sentiment analysis. manage their customer care.

Social Media 65

Social Media Report Survey Marketing 65

Alliance by IFS

JANUARY 17, 2018

The deciding factor between your service organization’s success or failure in 2018 can be defined in two small yet vastly important little words: Customer Experience. That is why 50% of organizations are using or exploring IoT to improve the Customer Experience. HINT: 60% more likely to see higher customer retention.

Video 0

Video How To Analytics ROI 0

Gravy Analytics

AUGUST 19, 2019

This data can be used to improve ad CTRs and ROI, for competitive intelligence, and to improve the customer experience. Gravy Analytics processes billions of location signals every day to build its Data-As-A-Service (DaaS) offerings, like Observations and Visitations data. Schedule your no-obligation consultation today.

Hotels 71

Hotels Travel ROI Consulting 71

C3Centricity

APRIL 2, 2018

Insights 2020 by Kantar-Vermeer spoke about the need for researchers to have five critical capabilities : Research & analytics mastery. A more recent study by BCG and GRBN resulted in an Invest in Insights Handbook to help organisations report on the ROI of the insights function. Customer profiles. Business acumen.

Marketing 175

Marketing Handbook ROI Social Media 175

NetBase

AUGUST 1, 2019

But businesses will face unnecessary additional challenges without strategic analytics powering their recovery attempts. Better understand customer experience and the consumer journey. And how these marketers view analytics is telling. Customer care. And which provide the best ROI? Differentiate from competitors.

Social Media 53

Social Media Report Survey Marketing 53

BirdEye

FEBRUARY 21, 2023

It’s especially important for local businesses looking to connect with their communities and grow their customer base. Free Guide] The ultimate guide to social media marketing for businesses Download Now The most popular social media platforms today When choosing a social media platform for your business, there are many things to consider.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Beyond Philosophy

MARCH 19, 2020

We encourage clients to research their customers all the time. Late last year, we decided to take our advice and study our customers and prospective customers, and well, anyone. ROI is one of the areas the organizations are struggling with regarding their investment in Customer Experience. You All Want Growth.

Trends 192

Trends Net Promoter Score Effort Score ROI 192

Gainsight

APRIL 5, 2022

However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization. Losing touch with the customer base is easy to do as products grow.

Company 52

Company Multi-Channel Roadmap Analytics 52

NetBase

AUGUST 17, 2020

Many marketers are relying on advanced social media analytics intel combined with powerful social media listening capabilities to inform strategy. Global Marketers Share Social Media Analytics Understanding. Manage customer care. Generate exceptional ROI. Measuring and misunderstanding ROI. Monitor brand heath.

Social Media 56

Social Media Survey Marketing Analytics 56

CloudCherry

DECEMBER 1, 2018

It’s really hard to drive change that impacts the business from just a few customer responses. and improve the member experience by providing tips on what changes will have the biggest impact, for example: “greeting customers by their name.” But, almost half of the customers we speak with have not mapped out their members’ journey.

Customer Journeys 150

Customer Journeys CEM Net Promoter Score Touchpoint 150

CloudCherry

OCTOBER 19, 2018

It’s really hard to drive change that impacts the business from just a few customer responses. and improve the member experience by providing tips on what changes will have the biggest impact, for example: “greeting customers by their name.” But, almost half of the customers we speak with have not mapped out their members’ journey.

Customer Journeys 150

Customer Journeys CEM Net Promoter Score Touchpoint 150

CSM Magazine

FEBRUARY 17, 2022

In its Value Index for Agent Management, Ventana Research evaluates software against seven key categories, of which five are product experience related and two cover customer experience. Total Cost of Ownership and Return on Investment (TCO/ROI). Download the report to help you ask the right questions. Manageability. Capability.

Management 52

Management Return on Investment Effort Score Report 52

Lithium

DECEMBER 6, 2022

If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today ! True story.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Optimove

JULY 20, 2023

Guide to Advanced Customer Segmentation Download Now>> Why is email deliverability important? If you focus on improving deliverability, you will maximize the return on investment (ROI) of your email marketing campaigns. Download Now How can Optimove’s email deliverability solution Help You Grow Your Business?

Metrics 40

Metrics ROI Return on Investment Loyalty 40

Optimove

JULY 12, 2023

Short message service”, or SMS Marketing, is a form of mobile marketing that many businesses use to send promotions and offers to customers through text messages. This type of SMS marketing focusses on creating a personalized, interactive experience for the customer, and ultimately increasing customer engagement.

Marketing 52

Marketing Return on Investment Ecommerce Customer Engagement 52

Alida

JANUARY 19, 2017

Companies are focusing on experiential retailing, opening concept stores that allow customers to test products, interact with associates and experience the brand. But there is a bigger, more compelling motivation for these expensive offline retail investments: customer loyalty. So why the focus on offline experiential retailing?

Retail 100

Retail Apparel ROI Loyalty Programs 100

CSM Magazine

MAY 23, 2016

This in-depth research report written by CX Network looks at the key customer experience trends, challenges and investments for the next 12 –18 months and the digital transformation of organisations. Demonstrating ROI, finding budget, and gaining board level buy-in are the top 3 challenges bringing these investments to fruition.

Customer Experience 56

Customer Experience ROI Trends CRM 56