InMoment XI

FEBRUARY 22, 2022

When it comes to experience programs, text analytics software has been revolutionising data interpretation since the capability arrived on the scene. So how can you optimise your text analytics software and, ultimately, strengthen your customer experience (CX) program? For more information on text analytics, check out this eBook!

Analytics 493

Analytics Software Tips eBook 493

InMoment XI

DECEMBER 13, 2021

In the latest 2021 Insights Association Top 50 Market Research and Data Analytics report, InMoment ranks in the top 20 established industry reports and market research or market experience (MX) brands, alongside other powerhouse brands such as JD Power, Gartner Research, and Forrester Research Services.

Analytics 493

Analytics Data Marketing Customer Journeys 493

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Let’s explore how you can use analytics to revolutionize your customer experience.

Analytics 208

Analytics Customer Experience Management Net Promoter Score 208

InMoment XI

OCTOBER 19, 2021

In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. In fact, almost every company sent surveys, to an extent that customers got rather fed up with it. What the Acquisition and Partnership Means in a Nutshell.

Analytics 493

Analytics Data Customer Experience Social Media 493

InMoment XI

JULY 11, 2023

Predictive analytics. What is predictive analytics,” you may ask. Well, by thoroughly analyzing historical data, predictive analytics software can predict future customer needs and behavior, forging a proactive customer experience (CX) strategy. What Is Predictive Analytics?

Analytics 200

Analytics Customer Satisfaction Analysis Policies 200

Keatext

FEBRUARY 6, 2024

The integration of text analytics in the employee feedback loop is how HR leaders can rebuild company culture in the wake of the pandemic.

Analytics 52

Analytics Culture Company Feedback 52

Lumoa

MARCH 6, 2023

Every company wants to know what its customers think of its product- but few think of simply asking them directly. It allows companies to pinpoint their strengths and weaknesses and work on these issues quickly and flexibly. It allows companies to pinpoint their strengths and weaknesses and work on these issues quickly and flexibly.

Analytics 208

Analytics How To Analysis Feedback 208

InMoment XI

FEBRUARY 25, 2022

Do companies recognize the high customer experience (CX) value of employee advocates? That means that companies must seek to understand, and leverage, the impact employees have on customer behavior. It is often stated (especially by corporate CEOs) that the greatest asset of a company is its employees. That’s my belief.

Company 529

Company B2C Employee Experience Culture 529

InMoment XI

OCTOBER 19, 2021

In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. In fact, almost every company sent surveys, to an extent that customers got rather fed up with it. What the Acquisition and Partnership Means in a Nutshell.

Analytics 295

Analytics Data Customer Experience Social Media 295

NICE inContact

NOVEMBER 12, 2020

One tool that helps businesses know their customers better, anticipate their needs, and proactively address emerging issues is interaction analytics. A recent Aberdeen report stated that 59% of companies rate Augmented Analytics as critical or very important in the COVID-19 environment.

Analytics 247

Analytics Study Report Tools 247

NobelBiz

MAY 14, 2024

One of the most transformative technologies in recent years is conversational analytics. But what exactly is conversational analytics, and why is it becoming an indispensable tool in call centers? What Is Conversational Analytics? Conversational analytics stands as a crucial technology in customer service.

Call Center 59

Call Center Analytics Contact Center Effort Score 59

CloudCherry

SEPTEMBER 6, 2018

Every company wishes that they could predict the future—it would make business plans so much easier and more straight-forward. This is where predictive analytics, driven by machine learning, can help. Below we explore the different aspects of predictive analytics and where they may be helpful in benefiting your business.

Analytics 221

Analytics Analysis NPS Financial 221

CloudCherry

FEBRUARY 26, 2019

Key Takeaways from Forrester Report on the State of Customer Analytics. The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part. Retailers find other ways to use analytics too.

Analytics 256

Analytics Report Analysis Study 256

Lumoa

JANUARY 23, 2018

If you work in a big company with large number of customers (or users), you most probably receive a lot of feedback: people write about their experiences, complain about the things that do not work and tell about the things they love. Most companies collect feedback in some specific format, such as Net Promoter Score. And we mean it.

Analytics 304

Analytics NPS Financial Analysis 304

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. Companies earning $1 billion annually often see an additional $700 million in revenue within just 3 years of prioritizing customer experience. What is Customer Experience Analytics? Here's why.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. Companies earning $1 billion annually often see an additional $700 million in revenue within just 3 years of prioritizing customer experience. What is Customer Experience Analytics? Here's why.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Customer Experience Analytics (CXA) is your key to unlocking the true reasons behind their choices and experiences. Companies earning $1 billion annually often see an additional $700 million in revenue within just 3 years of prioritizing customer experience. What is Customer Experience Analytics? Here's why.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

GetFeedback

DECEMBER 11, 2019

With text analytics, you can examine open-text feedback for an organized, actionable, high-level view on the feelings and the comments your customers make about your company. Why you should use text analytics. With text analytics, you can analyze a huge volume of customer comments in a way that’s also scalable. .

Analytics 221

Analytics Customer Experience How To Trends 221

SurveySparrow

APRIL 15, 2024

Product analytics tools! We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. Top 9 Product Analytics Tools We have done thorough research online and found out there are a lot more tools available for product analysis. So, how can they do that?

Analytics 52

Analytics Tools Analysis User Experience 52

SurveySparrow

NOVEMBER 22, 2023

It’s a known fact that data analytics tools help you climb the ladder of productivity. This blog will look deeper into the top ten data analytics tools, their features, pricing, and all you need to know about them. What is a Data Analytics Tool? Analytical tools tell you what’s going on.

Analytics 52

Analytics Tools Data Analysis 52

Eptica

JANUARY 16, 2022

Date: Monday, January 17, 2022 Author: Pauline Ashenden - Demand Generation Manager How data analytics can enhance customer service. Read the full article here on our parent company Enghouse Interactive’s site. Tags: data analytics, Customer Service, ContactBabel Categories: Best Practice. Published on: January 17, 2022.

Analytics 127

Analytics Data Customer Service Trends 127

ECXO

JULY 4, 2023

Batch AND Real-time Marketing Analytics, instead of Batch OR Real-time Using technology and analytics to support marketing is not especially new. But if you want to drive behavior based on given interactions with your brand as they happen, then real-time marketing analytics is the friend you never knew you always wanted.

Analytics 125

Analytics Marketing Fashion Advertising 125

Magellan Solutions

FEBRUARY 14, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Healthcare Services That Can Be Outsourced Here’s the list of services commonly outsourced services to healthcare call center outsourcing companies: 1.

Call Center 98

Call Center Healthcare Company Hospitality 98

Experience Matters

SEPTEMBER 16, 2014

We just published a Temkin Group report, Case Studies in Text Analytics. The research provides rich details about how five leading companies—American Express, ADP, Firstsource, Safelite AutoGlass, and Verizon—are using text analytics. You may also want to see the report Text Analytics Reshapes VoC Programs.

Case Study 246

Case Study Study Analytics Report 246

Bob Hayes

APRIL 29, 2021

Results from one of those polls revealed that data professionals are generally dissatisfied with their company’s use of analytics in helping it gain a competitive advantage; nearly 6 in 10 data professionals said they were dissatisfied with their company’s use of analytics (22% extremely dissatisfied).

Analytics 145

Analytics Data Competitive Advantage Survey 145

SAP Customer Experience

JUNE 18, 2022

In one of our last blog posts, we went through the main steps for successful journey to process analytics, bringing together the worlds of process analysis, design and customer experience. We outlined the first step: acknowledging the existing gap between operations and experience. Relying on information from your operational systems.

Analytics 66

Analytics Company How To Analysis 66

Uniphore

SEPTEMBER 22, 2021

Interaction analytics takes unstructured data from customer interactions across multiple channels and harnesses it to let you understand the true voice of the customer. How can you distinguish between a product that offers a few basic speech analytics capabilities and a robust AI-powered interaction analytics solution?

Interaction 100

Interaction Analytics Contact Center Telecommunications 100

Calabrio

NOVEMBER 1, 2016

Speech analytics is a huge opportunity for brands. If you aren’t at least considering speech analytics for your contact center, you risk missing out on valuable information that can improve the entire customer experience. When implementing speech analytics, the pressure is on to quickly realize return on investment. Have a plan.

Analytics 100

Analytics Company Contact Center Return on Investment 100

Calabrio

SEPTEMBER 30, 2020

That’s why the right analytics platform, applied the right way to the right data, is so critical to contact center leaders right now. the organization that best uses Calabrio Analytics to turn contact center data into actionable insights and tangible results. Bluegrass Cellular. Idaho Central Credit Union. Thomson Reuters.

Analytics 147

Analytics Net Promoter Score Contact Center Effort Score 147

BirdEye

NOVEMBER 21, 2022

When it comes to social media, analytics is everything. Thankfully, social media analytics is becoming easier and more accessible. In this blog, we’ll show you why social media analytics is important, talk about ways to get started, and how best to use social media data to gain valuable insights for your marketing efforts.

Social Media 98

Social Media Analytics Multi-Channel Metrics 98

Blake Morgan

DECEMBER 12, 2023

                                   In this week’s episode of the Modern Customer Podcast, Isabella Villani, a renowned customer experience expert and author, illustrates how proactive analytics revolutionizes customer experience (CX).

Analytics 59

Analytics Customer Experience Employee Engagement Resources 59

NICE inContact

FEBRUARY 13, 2019

But what’s all this hype about using analytics to perform quality activities, and could it help you? Analytics allows you to analyze every interaction to understand what was communicated by agent and customer, identify outcomes and evaluate the overall experience. Imagine that your company just launched a new product or program.

Analytics 138

Analytics Management Call Recording Contact Center 138

Team Support

APRIL 23, 2024

Technology has transformed traditional processes to enable companies to optimize their operational patterns, helping agents and customers alike achieve resolution quicker. TeamSupport provides a unified approach to customer support, providing data-driven insights, knowledge sharing, and analytics at scale.

Technology 52

Technology Company Self Service Knowledge Base 52

SurveySensum

MARCH 20, 2024

That’s why we have compiled a comprehensive list of the 10 best customer experience software companies to help you choose what is best for your business. Let’s now explore the top Customer Experience Management software companies to find the right match for you! What is a Customer Experience Management Software?

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

ReviewTrackers

SEPTEMBER 26, 2023

Companies looking to deliver improved experiences can use customer experience analytics tools to gather, analyze, and derive actionable insights.

Analytics 73

Analytics Tools Customer Experience Brands 73

MiaRec

MARCH 30, 2024

What benefits can companies expect by implementing your solution? CX Today | MiaRec CX Today’s Charlie Mitchell introduces a demo of how GenAI is augmenting conversational intelligence solutions. He then speaks to John Ortiz, Technology Sales Manager at MiaRec , who put the demo together, to go through some of the video’s key talking points.

Analytics 83

Analytics Contact Center Video Customer Satisfaction 83