NetBase

JULY 20, 2020

Thanks to next-generation AI-powered consumer intelligences, social media sentiment analysis is now a mainstay of social analytics, but what exactly is it? Why is Sentiment Analysis Important? What is Social Sentiment Analysis? How does social sentiment analysis help then? Without sentiment analysis you’ll never know.

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Analysis Social Media Analytics Consumers 70

CSM Magazine

JANUARY 25, 2021

This list of excellent marketing courses will help one to start their education in this field, learn a particular skill, expand their knowledge, or get an industry-recognized certification. Marketing Analytics: Competitive Analysis and Market Segmentation by Berkeley. This one is a dashing example of a practical and well-built course.

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CSM Magazine

JUNE 11, 2021

If you looking for a way to educate your audience and gain loyal customers, here is a guide on how to create an effective online course. Media equipment can help with your project and among the things you need might include a camera, lighting equipment, editing software, and enough online storage space to record your courses.

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Course How To Resources Analysis 52

Thematic

JULY 12, 2018

Have you heard of Thematic analysis ? If you are working in insights or data analysis, you will have heard of Sentiment Analysis. Sentiment analysis is important because companies want their brand being perceived positively, or at least more positively than the brands of competitors. But what about Thematic analysis?

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Analysis Poor Customer Service Wait Times Feedback 59

Andrew Mcfarland

MARCH 24, 2023

A powerful method to help you understand your business’s strengths, weaknesses, opportunities, and threats is a SWOT analysis. But what is a SWOT analysis? In this in-depth article, we’ll explore the ins and outs of SWOT analysis and show how it can help you gain better insights to achieve your goals.

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Analysis Tips Trends Government 48

SurveySparrow

MARCH 29, 2021

By using market analysis tools, you will be able to get a lot of information about customers, competitors, industries, and so on. It is the process of collecting information in such a way that it will provide you with a deep understanding of your customer’s thinking, market trends, competitor analysis, customer buying patterns, etc. .

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Analysis Tools Marketing Software 52

InMoment XI

OCTOBER 24, 2022

For example, if your survey is gathering qualitative data, you would want to collect quotes from respondents and try to look at the emotions and sentiments of your potential customers, rather than performing a statistical analysis. These kinds of questions are typically geared toward qualitative data (but can be flexible, of course).

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InMoment XI

DECEMBER 21, 2021

The move toward commitment and advocacy is generally driven, and championed, by senior executives, though, of course, they can’t do it alone. Before they do that, of course, they have to accept that organizational focus and stakeholder centricity are issues of concern. They need to state and restate this again and again.

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Customer Experience Loyalty Course Advertising 529

NetBase

JANUARY 20, 2020

This makes sentiment analysis more important than ever, as not all memes are created equal, of course. And it’s super relevant, of course: Good memes make us laugh. The trick, of course, is understanding what is truly relatable, relevant and personally impactful to followers. But others? Not so much.

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Analysis Brands Marketing Course 67

Thematic

MAY 10, 2023

How we approach LLMs at Thematic Being an AI expert myself, and as the CEO of Thematic, I instantly recognized the potential of this technology to speed up analysis of data, create reports and answer questions about customer needs and wants. But of course, beware of pitfalls. Talk to your data security team to de-risk your use of LLMs.

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Comm100

NOVEMBER 3, 2017

How are you supposed to find social media training activities and courses that will bring everyone up to speed? The following blog post will give you helpful training tips, social media training exercises, and a brief list of courses that will help your social media team rise above and beyond. Where to Start. Conclusion.

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Social Media Course Training Marketing 113

Magellan Solutions

JUNE 8, 2021

AI Sentiment Analysis Provides Excellent Support In Outsource Customer Service Solutions. How AI Sentiment Analysis Improves Outsource Customer Service Solutions Delivery. AI sentiment analysis is useful for customer service outsourcing companies. Sentiment analysis is possible through the following: Artificial Intelligence.

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Thematic

JANUARY 17, 2019

Use this post as a guide to lead the way to execute best practice survey analysis in 2019. What is survey analysis? Survey analysis refers to the process of analyzing your results from customer (and other) surveys. Data on its own means nothing without proper analysis. Why do you need to analyze survey data?

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NetBase

DECEMBER 19, 2018

Our Social Media Reporting Series continues with a look at how to perform influencer analysis reporting – and why you must. Staying attuned to the broader conversation is smart for competitor analysis , and to ensure your influencers don’t inadvertently say anything that could be damaging to your brand by association.

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Analysis Report Social Media Analytics 53

ChurnZero

MARCH 18, 2022

The last company I ran, we sold to the VP of financial planning and analysis. The post Q&A recap: crash course in Customer Success and SaaS metrics with Dave Kellogg appeared first on ChurnZero. If 100 customers have the chance to renew, how many renew? I would do NPS. They’re very different roles.

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Metrics Course Customer Success NPS 98

NetBase

SEPTEMBER 6, 2019

And you can get on Amazon’s level by understanding in real life (IRL) purchases with the help of sentiment analysis. Would Sentiment Analysis Have Predicted Amazon Go Stores? Today, businesses can upload structured and unstructured data sources for aggregated analysis in one easy-to-use platform. Yes, he really said that.

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NetBase

FEBRUARY 25, 2019

The purpose of a solid competitive analysis should be obtaining an overview of your space and exploring what competitors are doing so you can learn from them. It’s not that News mentions aren’t good for your brand too, of course, but authentic consumer interactions around your product or service are the true game changers.

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Analysis Report Effort Score Course 52

InMoment XI

MAY 3, 2023

A full-service CX solution refers to a CX partnership where the company that provides the platform manages all aspects of the technology (programming, analysis, change management, etc.) Of course, there is a gray area between the two categories. What Is a Full Service CX Solution?

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Self Service Customer Experience Resources Survey 260

NetBase

MARCH 6, 2019

It might be obvious that competitive analysis should be part of brand operations, but what’s not always so obvious is what exactly that means – especially with regard to the social realm. Here are some guidelines to ensure your competitive analysis gets you immediate, actionable intel. It’s Not a Popularity Contest.

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Social Media Analysis How To Analytics 49

NetBase

SEPTEMBER 13, 2019

But social media audience analysis levels the playing field, capturing key consumer insights that makes messaging resonate and helps elevate your brand. A brand analysis will show what you don’t know, and offers ideas around ways to approach these elusive online inhabitants. Popeyes & Aliens – An Audience Analysis.

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Social Media Analysis Marketing How To 53

Thematic

JULY 23, 2018

I wanted to share with you my learnings from when our team at Thematic organized and sponsored a free 3-hour workshop on Deep Learning for Sentiment Analysis, run by Dr. Felipe Bravo-Marquez. The content was adopted from a 3-day course, but they managed to cover the most interesting parts within only 3 hours of the workshop.

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Analysis Hotels Training Tips 54

Ascribe

JULY 23, 2019

Of course you do! Read more » The post Verbatim Analysis Software – Easily Analyze Open-Ended Questions appeared first on Ascribe. Do you want to stay close to your customers? Improving the customer experience is central to any business. In today’s world, getting your hands on the voice of the customer is not.

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Analysis Software Course Customer Experience 40

NetBase

OCTOBER 8, 2018

Here are some insights to keep in mind as you apply sentiment analysis to the next commemorative day that matters to your brand. What else is noteworthy in our social analysis? Well, of course – because it’s never about what you sell as much as it is about the human side of your brand. There’s (Almost) Literally Nothing to Hate.

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Analysis Analytics Brands Course 49

SurveyGizmo

APRIL 30, 2021

Regardless of how much work and thought went into your project setup and launch, all that effort could fall flat without effective analysis and reports. To help you see what’s possible, Alchemer University has developed 8 new courses to help you and your team create and customize reports and improve your analysis.

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Report Data Course Analysis 98

Forrester's Customer Insights

MARCH 10, 2020

As you weather these conditions, it is still important to chart a steady course and be laser-focused on the parts you can […]. As companies navigate through murky waters amid global health and economic headwinds, as a data and analytics leader, it may feel like there are many things that are out of your hands today.

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NetBase

JULY 17, 2019

And these indicators that can be sorted out quickly, in 30 minutes or less, using social analysis. Step 1: Preparing for the Social Analysis. There are a number of widgets, filters, and analysis techniques you use and whatever you select depends largely on your goals. Step 2: Choose a Topic for Your Social Analysis.

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Analysis Report Brands Social Media 55

Experience Investigators by 360Connext

FEBRUARY 3, 2020

I mean that if you keep finding ways to learn — taking courses, training — that it can create a better customer experience. Online CX Courses. Courses are convenient, you can learn at your own pace, and these days there’s on online course for anything you’d ever want to learn.

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Training Course How To Healthcare 197

ShepHyken

MARCH 31, 2024

Of course, there’s more! Customer science: A new CIO imperative by Thorton May (CIO) For businesses to become truly customer-centric, CIOs must instill a more scientific approach to customer experience analysis. And when you combine it with meeting the customer’s service needs and expectations, you go to another level.

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Customer Service Government B2B B2C 80

CX University

OCTOBER 12, 2021

PHILADELPHIA, PA – October 12, 2021 – The Customer Experience Professionals Association (CXPA) updated their professional certification exam (CCXP) on October 5, 2021 and CX University’s (CXU) online courses are congruent with the new exam content domains. CXPA revised its rubric after commissioning a detailed 2020 job analysis study.

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ROI Course Analysis Customer Experience Professionals 98

Storyminers

AUGUST 26, 2020

While there are several definitions available, in this report CX is described as the collection of a customer’s interactions with a company, its products, and services over the course of the customer-company relationship.[1]. This can include awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy.

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Report Competitive Advantage Analysis Customer Experience Professionals 173

NetBase

JUNE 7, 2019

And emojis, of course…. The post National Donut Day Analysis: Sentiment is a Slam ‘Dunk’ appeared first on NetBase. And some are holding contests to decide new flavors…. But whatever the case, one thing is almost unanimous – the love for donuts: There are (Battle-)star-studded events…. And other outer-space tie-ins….

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ShepHyken

APRIL 1, 2024

Of course, there’s more! Customer Science: a New Cio Imperative by Thornton May (CIO) It may be far-fetched to imagine a future where IT professionals morph into customer scientists, but next-gen IT needs to be on a path toward more rigorous and systematic customer analysis to craft cause-and-effect theories of customer behavior.

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Customer Service Government B2B B2C 76

NetBase

OCTOBER 19, 2018

They’re a fashion magazine, of course – and Halloween is all about fashion when you think about it. Social Sentiment Analysis: National Coffee Day Generates Major ‘Buzz’. The post How to Make Social Media Analysis Work for You appeared first on NetBase. Want to see how our enterprise tools up the ante of your social analytics?

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Social Media Analysis How To Analytics 58

Clarivate

JANUARY 3, 2023

The latest report, like its predecessors, bases its findings on Research Fronts , which are self-organizing clusters of related research identified by citation analysis. Moving beyond early descriptions of the SARS-CoV-2 virus and its clinical course, the 2022 Research Fronts chronicle the ongoing search for effective vaccines and treatments.

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Report Analysis Course Leadership 98

Thematic

MAY 22, 2023

The analysis provides accurate predictions of things like contract renewal rates, cross-selling, and up-selling. It is safe to think of it as extremely exotic multiple regression analysis. The great advantage of using themes for your analysis is that there are far fewer of them than there would be if you were just to use words.

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Analytics Data Contact Center Analysis 62

InteractionMetrics

APRIL 12, 2016

Certainly, executives know that they could read comments or apply software-based text analytics—but what’s really needed to unpack meaning is intelligent text analysis. Unfortunately, most research agencies have not been good at educating the marketplace on the advantages of this kind of analysis. Not at all.

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NetBase

SEPTEMBER 12, 2018

And Coca-Cola’s recent acquisition of Costa Coffee , a serious contender, shows just how far solid social media sentiment analysis can take a brand. The spike in sentiment on August 31 st coincides with news of Coca-Cola’s acquisition, of course, as it’s big news for the industry, putting Nestle, JAB and certainly Starbucks on alert.

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Social Media Analysis Marketing Sports 40