Inbenta

DECEMBER 21, 2023

DALLAS – December 14, 2023 –Inbenta, a conversational AI platform designed to optimize customer experience, today announced the appointment of Merlin Bise as Chief Technology Officer, effective January 1, 2024.

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Optimove

JANUARY 3, 2024

While 2024 has just begun, now’s the time to look ahead if you want to thrive in 2025. The Big Picture: In this post, we explore 14 strategic imperatives for success in 2025, based on the trends we’re currently seeing in 2024. This is a checklist to make sure you stay ahead of the curve.

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Marketing Customer Centricity Analytics Touchpoint 59

Optimove

JANUARY 17, 2024

In Summary On this first Get to Know Your Customer Day of 2024, let’s remember that understanding your customer should be a daily priority rather than a quarterly best practice. The journey to acquisition is paved with the loyalty of happy customers, and the roadmap is clear — get to know your customers, every day.

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Loyalty Roadmap Study Touchpoint 59

COPC

JANUARY 9, 2024

We ensured alignment by creating an employee brand book that encompassed communication guidelines, employee objectives and project roadmaps. Lance Gruner: Looking ahead to 2024 and beyond, delivering best-in-class service efficiently remains a key objective.

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Customer Experience Net Promoter Score Guidelines Customer Care 75

Support EXP

FEBRUARY 8, 2024

While banking executives are breathing a collective sigh of relief that a major recession was avoided in 2023, they are still assuming a posture of cautious optimism about economic trends in 2024. This understanding is your roadmap to world-class performance in 2024 and beyond.

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Data Trends Competitive Advantage Financial 52

Thematic

NOVEMBER 22, 2023

They fueled a significant 2024 initiative to proactively address customer issues. With the Issue quick filter, you can get invaluable insights for feature triage, prioritizing roadmaps, and make it easy for product teams to get rich context to solve bugs. A game-changer for sure!”

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Gainsight

OCTOBER 25, 2021

Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. According to Gartner , by 2024, 80% of IT companies will radically change their missions and structure as they lean into product-centered operating models.

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West Monroe

MARCH 7, 2024

updates address critical challenges in governance and supply chain The National Institute of Standards and Technology (NIST) made significant updates to its Cybersecurity Framework (CSF) on February 26, 2024. Keeping a roadmap and project list helps prioritize efforts, guide investments, and keep everyone informed. The NIST 2.0

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SurveySensum

FEBRUARY 12, 2024

Did you know that the fitness industry has grown from $84 billion in 2014 to a whopping $244 billion in 2024? So, let’s unfold the roadmap to a thriving fitness enterprise. That’s a significant leap in just a decade, highlighting the booming business of staying fit. 5 Steps for Long-Term Success for Your Fitness Business 1.

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Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched.

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West Monroe

JULY 11, 2023

Dhaval Moogimane: It remains uncertain how long these market conditions will last, with some optimism for a rebound in H2 and early 2024. Oftentimes we see poorly managed product roadmap priorities as a root cause of a variety of inefficiencies across the P&L. For products at scale, how do you make them more efficient?

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SmartKarrot

JANUARY 30, 2024

It’s akin to creating a roadmap that ensures seamless collaboration, essential for the success of any customer success manager. As customer success evolves, the ability to adapt, scale, and predict customer needs will distinguish successful customer success managers in the dynamic landscape of 2024.

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Management Customer Success Analytics Roadmap 10

SmartKarrot

JANUARY 30, 2024

It’s akin to creating a roadmap that ensures seamless collaboration, essential for the success of any customer success manager. As customer success evolves, the ability to adapt, scale, and predict customer needs will distinguish successful customer success managers in the dynamic landscape of 2024.

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Management Customer Success Analytics Roadmap 10

Gainsight

SEPTEMBER 1, 2021

According to Gartner, by 2024, 80% of IT companies will radically change their missions and structure as they lean into product-centered operating models. For product managers and leaders, that means you have a guiding light to craft a product roadmap and nail down priorities.

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User Experience Roadmap Strategy Tips 52

West Monroe

DECEMBER 20, 2022

According to the IDC, by 2024, 80% of global manufacturers will incorporate environmental sustainability into their product life cycle management process and ecosystem, improving sales by 3%. Large manufacturing enterprises are making advancements in most of these areas.

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Metrics Roadmap Leadership Analytics 52

West Monroe

DECEMBER 20, 2022

According to the IDC, by 2024, 80% of global manufacturers will incorporate environmental sustainability into their product life cycle management process and ecosystem, improving sales by 3%. Roadmap and an execution plan to meet your objectives. Large manufacturing enterprises are making advancements in most of these areas.

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InMoment XI

APRIL 3, 2024

Access Your Digital Experience Transformation Roadmap ebook and if you’re ready to take the digital experience further than ever before, book a demo with InMoment today! Access 3/12/2024. Access 3/12/2024. Access 3/12/2024. Accessed 3/21/2024. References Fullstory. Harvard Business Review. Salesforce.

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Gainsight

AUGUST 27, 2021

In the same way, having metrics backing decisions will give you the support you need to show that the decisions within your product roadmap are aligned with the goals of the company. After all, you can’t prove what you can’t measure. Additionally, tracking product performance is a catapult for growth.

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AWS Machine Learning

APRIL 22, 2024

This guide can be used as a roadmap for integrating generative AI effectively within sustainability strategies while ensuring alignment with organizational objectives. A roadmap to generative AI for sustainability In the sections that follow, we provide a roadmap for integrating generative AI into sustainability initiatives 1.

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SurveySparrow

DECEMBER 10, 2020

billion within 2024 at a 29.7% That’s why 5G has become a vital part of the digital transformation roadmap. It is expected that by 2024 there will be 1.9 Chatbots for websites and chatbots in general will play an important role in increasing customer engagement and customer experience digitally. billion to $9.4

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Gainsight

OCTOBER 23, 2019

In fact, from 2019 to 2024, the customer success platforms market is projected to grow from $854 million to a staggering $2.66 Some examples include: Product tools like analytics, roadmapping, and feature-tracking. And now, as we all know, customer success is one of the fastest growing software categories.

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Software Customer Success Tools Customer Centricity 60

InMoment XI

DECEMBER 7, 2023

The specific, contextual feedback that users provide in a PSAT survey helps to prioritize a roadmap of product improvements. 32 Customer Experience Statistics You Need to Know for 2024 ( [link] ). An example is an in-app survey that asks a software user, “How satisfied are you with this product or feature?” Sources: SuperOffice.

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Metrics Net Promoter Score Measurement Effort Score 260

CSM Magazine

JULY 7, 2022

In its 2021 Technology Trend report, Gartner predicted that, by 2024, businesses that prioritize a TX strategy will outperform their competitors in the critical customer and employee satisfaction metrics by 25 percent. The first step to laying out the roadmap for where you want your TX to go is assessing where your business stands now.

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Strategy Brands Customer Journeys Employee Experience 59

West Monroe

MARCH 8, 2022

Gartner predicts that 50% of factory work will be done remotely as soon as 2024. The organization must look to quantify the return of becoming a data-driven manufacturer through identifying value with specific use cases, building the roadmap, and then capturing the value. But that’s just the beginning.

Data 52

Data Roadmap Leadership Technology 52

SurveySensum

SEPTEMBER 11, 2023

Statista predicts that in 2023, the SaaS market is estimated to be worth approximately $197 billion and estimated to reach $232 billion by 2024. By clearly defining your specific goals and objectives, you provide a roadmap for your KPI selection process. How to Measure the Performance of a SaaS Company?

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Metrics Effort Score Net Promoter Score Measurement 52

SmartKarrot

SEPTEMBER 23, 2020

by the year 2024. It will help you know what roadmaps they have for their customers. There are myriads of vendors available in the market offering this solution. The global customer success software market size is expected to reach $2.66 Billion at a CAGR of 25.5% Hence, you must ensure you select the right vendor.

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Software Customer Success Effort Score Metrics 11

Gainsight

MARCH 19, 2024

Let’s dive into Stokowski’s thoughts on Gen AI in 2024. These ethical considerations are central to our current AI roadmap at Gainsight. Final Thoughts on Gen AI for SaaS in 2024 The transformative power of AI in B2B software is undeniable. There needs to be some guidelines and some kind of guardrails on that,” she says.

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Circular Edge

MAY 10, 2022

IDC estimates that use of cloud-based ERP will more than double between 2019 and 2024. Businesses should also consider the software provider’s roadmap for emerging technologies like IoT and blockchain. A bar chart showing the recent and future growth of ERP software. Always ask for reference customers, and check out success stories.

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