Gainsight

OCTOBER 25, 2021

Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. In the SaaS world, it’s becoming more and more important to improve the user’s experience in order to lift growth. Customers feel valued.

Feedback 98

Feedback Roadmap Analysis User Experience 98

Gainsight

SEPTEMBER 1, 2021

Because most SaaS companies are built on subscription, freemium, free trial, and contract models, the key to growth now lies within your product—and the secret code sits in your user’s experience. What’s causing this move towards user experience and product growth?

User Experience 52

User Experience Roadmap Strategy Tips 52

Gainsight

AUGUST 27, 2021

In the same way, having metrics backing decisions will give you the support you need to show that the decisions within your product roadmap are aligned with the goals of the company. If your goal is to drive product-centered growth and a better user experience, it only makes sense to measure customer satisfaction (CSAT).

Net Promoter Score 52

Net Promoter Score Management NPS ROI 52

InMoment XI

APRIL 3, 2024

But effective omnichannel doesn’t happen on its own; it takes dedicated planning and constant refinement to ensure that every channel is connected, consistent, and capable of providing a seamless user experience. Optimize the User Experience (UX): No matter your product or service, you will not succeed. Access 3/12/2024.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Gainsight

MARCH 19, 2024

Let’s dive into Stokowski’s thoughts on Gen AI in 2024. The Changing Dynamics of B2B Software According to Stokowski, Gen AI has the potential to completely transform the way users interact with software. This shift in user experience is expected to enhance productivity and efficiency in the workplace.

B2B 52

B2B Software Guidelines Roadmap 52

Circular Edge

MAY 10, 2022

But the software available today is far easier to use than legacy systems because vendors have focused on improving the user experience. Consistent UX/UI: Across departments and roles, everyone uses the same user interface (UI) and has a similar user experience (UX) with an ERP.

Resources 52

Resources System Software Financial 52