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March 2024 Atlas Highlights

Lithium

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. Strategic Services Global Trend Round Up: 29th February 2024: Congrats everyone, we made it to March!

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April 2024 Atlas Highlights

Lithium

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52
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Gainsight Reigns Supreme: Winter 2024 G2 Grid Report Unveiled!

Gainsight

That’s why here at Gainsight, we’re beyond thrilled to share our latest triumph: clinching the top spot in the Winter 2024 G2 Grid Report for Customer Success. Picture them as the holy grail of software and service reviews, blending user feedback, satisfaction ratings, and market presence into one comprehensive metric.

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Top 10 Employee Feedback Tools in 2024 for a Thriving Workplace

SurveySensum

But before we jump into our top 10 picks for 2024, let’s take a moment to understand what employee feedback really is. Quantitative and Qualitative Feedback : Managers can seek quantitative metrics and qualitative insights on staff members, fostering a comprehensive understanding of their capabilities.

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Embedding a Customer Feedback Loop Into Your Product Delivery

Gainsight

Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. According to Gartner , by 2024, 80% of IT companies will radically change their missions and structure as they lean into product-centered operating models.

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Your Guide to Managing and Measuring Customer Experience KPIs and Metrics

InMoment XI

Organizations must learn how to measure, manage, and act on customer experience KPIs and metrics so that they can deliver experiences that lead to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers. What Are Customer Experience KPIs and Metrics?

Metrics 260
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What industry leaders need to know about the NIST Cybersecurity Framework 2.0

West Monroe

updates address critical challenges in governance and supply chain The National Institute of Standards and Technology (NIST) made significant updates to its Cybersecurity Framework (CSF) on February 26, 2024. Using clear metrics and agreements can guide behavior, align resources, and ensure everyone is focused on the right goals.