Totango

APRIL 5, 2022

Net Promoter Score is a customer satisfaction KPI that measures how likely a client is to recommend your brand to friends or colleagues. Your respondents’ average score can be used to measure customer satisfaction and predict business growth. Customizing your survey with additional response fields. Branding your survey.

NPS 102

NPS Software Net Promoter Score Multi-Channel 102

TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Lithium

DECEMBER 6, 2022

If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

Social Media 52

Social Media Roadmap Trends Hospitality 52

CX University

MARCH 18, 2024

In today’s digital age, businesses are on a mission for fresh, exciting ways to connect with their customers and craft unforgettable, personalized journeys. By analyzing this wealth of data using sophisticated algorithms, businesses can gain deep insights into individual customer preferences, behaviors, and intent.

Customer Experience 52

Customer Experience Retail Customer Retention Loyalty 52

Gainsight

APRIL 21, 2022

2022 has already been quite the year. In fact, in 2022, there are reportedly over 1,000 companies that were in hypergrowth and reached “unicorn” status worldwide. In fact, in 2022, there are reportedly over 1,000 companies that were in hypergrowth and reached “unicorn” status worldwide. Product Experience .

Resources 52

Resources Handbook eBook Government 52

Comm100

DECEMBER 12, 2023

We all know that the world of customer service and support is constantly on the move. This blog will delve into the top four customer service trends that are expected to take center stage in 2024. Emotional intelligence “In a 2022 study of more than 9,000 U.S.

Trends 204

Trends Innovation Customer Service Omni-Channel 204

Totango

MAY 17, 2022

Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. What is a B2B CRM?

B2B 80

B2B Sales CRM Software 80

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement.

Customer Engagement 104

Customer Engagement Tools Engagement Knowledge Base 104

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. a referral from a satisfied customer or an existing customer who does not “shop” because of service and product quality). Fred Reichheld is the developer of the Net Promoter System (NPS)® and was an early advocate of the importance of customer experience to a company’s growth.

Conference 98

Conference Groups NPS Net Promoter Score 98

Upstream Works

DECEMBER 20, 2022

Over the course of 2022, artificial intelligence (AI) became mainstream for contact centers. In 2023, AI should be at the top of the list for contact center leaders, as the earlier deployments during 2022 will be more mature now. This is where predictive analytics come into play, and you can expect to see more of this in 2023.

Virtual Agent 78

Virtual Agent Trends Self Service Customer Experience 78

inQuba

JULY 3, 2022

Why deep customer insight is at the heart of better experiences & revenue growth. Customer Journey Management is the process of discovering and optimizing your customers’ journeys, to improve customer experience and achieve positive business outcomes. What is Customer Journey Analytics?

Customer Journeys 52

Customer Journeys Analytics Omni-Channel Multi-Channel 52

Feedbackly

MARCH 23, 2023

Feedbackly began with a mission to help businesses truly understand their customers and improve their experiences through valuable customer feedback. We’ve turned that mission into a reality with our powerful customer experience management platform and pioneering within Emotional Experience.

Feedback 98

Feedback Customer Experience Customer Journeys Customer Centricity 98

Daniel Group

MAY 12, 2022

Grow your Business Exponentially by Improving your Customer Experience. Welcome to the May 2022 edition of Success Strategies. This edition continues our focus on growing your best in the best way, with excellent customer experience as the essential building block. and Net Promoter System? Satmetrix Systems, Inc.,

Net Promoter Score 98

Net Promoter Score Customer Experience NPS Conference 98

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Customer feedback plays an important role in enhancing your services and products, improving growth, and serving an all-around excellent user experience. . Customer feedback tools make this process easier and way more effective. . What is a customer feedback tool?

Tools 52

Tools Feedback Multi-Channel NPS 52

Stella Connect

NOVEMBER 23, 2021

Throughout the past two years, the customer service team has grown in importance, with the C-suite recognizing just how integral customer service is to meeting shifting customer expectations, embracing the rapid pace of digital transformation, and, ultimately, achieving business success. .

First Call Resolution 52

First Call Resolution Customer Service Effort Score Net Promoter Score 52

AWS Machine Learning

SEPTEMBER 9, 2022

It’s designed to provide a seamless customer experience to listeners and creators by debuting interactive live audio shows from your favorite artists, radio DJs, podcasters, and friends. Streaming data enables Amp customers to conduct and measure experimentation. Business intelligence (BI) and analytics.

Analytics 72

Analytics Data Customer Engagement Engagement 72

Gainsight

JUNE 2, 2022

Now, the experience is back! One of the best parts of the in-person experience of Pulse is the caliber of speakers that are present to share their knowledge and expertise with us all. Gainsight is not just about customer success. We are about Net Revenue Retention (NRR) and customer retention.

Chief Customer Officer 52

Chief Customer Officer Innovation Connections Leadership 52

Optimove

APRIL 28, 2022

Data, analytics, activation. Vendors are evaluated according to their success in designing, developing, installing, and configuring their CDP platform, focusing on three layers: data, analytics, and activation. Moreover, Optimove’s CDP also includes a BI Studio , leveraging Microsoft BI, for custom reporting.”

Retail 40

Retail e-support B2C Analytics 40

Daniel Group

APRIL 13, 2022

This edition of Success Strategies focuses on growing your business through referral marketing with the foundation of excellent Customer Experience. You need to clearly understand how significant customer experience is to sales and marketing. Did you know that 25% of B2B buyers rely on the experience of others?

Marketing 98

Marketing B2B Tips Feedback 98

Comm100

JUNE 23, 2022

In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. Comm100 has all the security and privacy compliances that higher education needs, including: SOC Type II – The highest degree of excellence in security, availability, processing integrity, confidentiality, and customer data privacy.

Chatbots 205

Chatbots Self Service Video Wait Times 205

Forcivity Salesforce

APRIL 19, 2022

The one-size-fits-all approach to the customer experience (CX) is no longer acceptable. Those with an excellent customer experience are closing more sales and improving the customer lifetime value (LTV). Providing a personalized, digital experience is essential to continued success. Industry 4.0

Omni-Channel 52

Omni-Channel Customer Experience B2C B2B 52

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. If you missed the 2022 list, you can check it out here. Before joining HotDoc, Agnes spent 4 years at Apple.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Forcivity Salesforce

APRIL 1, 2022

Customer experience management in financial services is becoming more and more critical to success for the industry. Changing customer expectations and evolving government regulations have triggered a period of transformation for financial service providers. How Fintech can improve the customer experience.

Financial 52

Financial Self Service Customer Experience Multi-Channel 52

Lumoa

DECEMBER 15, 2022

Voice of Customer (VoC) is not a new concept. It’s a strategy that many companies have used for years to understand and prioritize customer needs. In this article, we’ll go over what Voice of Customer data analytics is and the different types. In This Article: What is Voice of Customer Analytics?

Voice of Customer 236

Voice of Customer Analytics Social Media How To 236

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). In this blog post, we’ll answer all these questions and more.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. The agent answers the question “ What is Amazon’s net loss for fiscal year ending in December 2022? billion for fiscal year 2022.” WWW: $85.91 DDD: $9.82 billion and a net loss of $2.7

Financial 108

Financial Multi-Channel Marketing Analysis 108

Lithium

APRIL 5, 2022

Your customer experience team is no stranger to attrition — It's a tough gig! The bad news is that these trends will probably continue, and possibly even increase, in 2022. Our latest release delivers new tools that will help you keep employees — and customers — happy for years to come. Read the full Spring Launch blog.

Return on Investment 97

Return on Investment e-support Groups Contact Center 97

Quadient

SEPTEMBER 16, 2022

Fri, 09/16/2022 - 19:19. As a Customer Experience focused company with rapidly expanding software businesses, the Quadient team spends a lot of time analyzing our clients' journeys with our products and services, as well as the journeys of their customers that our software supports. VP of Customer Transformation.

Customer Journeys 52

Customer Journeys Social Media Roadmap Software 52

Lithium

MARCH 1, 2022

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, email us at communityhelp@khoros.com, and we’ll help. How to Win Over Internal Stakeholders As you can imagine, when launching a private unified B2B customer community in late 2020, I needed cheerleaders.

e-support 52

e-support Entertainment Analytics Social Media 52

Optimove

MARCH 29, 2022

If you’ve read our official press release from today (March 29th, 2022), you know that “Optimove, the leading CRM Marketing Platform, today announced its acquisition of Kumulos, a Dundee, Scotland-based provider of a personalized messaging platform for mobile applications.”. Which is 100% true. Again, this is perfectly accurate.

Marketing 59

Marketing CRM Multi-Channel Sports 59

Lithium

MAY 3, 2022

Don't forget to subscribe to this Khoros Customer Blog to stay up to date on the latest from Khoros. The 2022 Khoros Kudos Awards are now open until May 27th! Is your brand using Khoros technology to deliver world-class digital customer experiences with strategies and results that others can learn from?

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

Lithium

JULY 5, 2022

The Khoros Customer Engagement team has been hard at work developing content with a fresh outlook on modern solutions and paths to follow as you continue your journey. We’re here to bring you the who, what, when, where, and most importantly, the why with all things customer experience and Khoros. Khoros Care Analytics Updates-.

Multi-Channel 52

Multi-Channel Leadership Guidelines Roadmap 52

Optimove

AUGUST 31, 2023

In a world where there is a disconnect between consumers and brands in marketing messages, the need for personalized experiences is more apparent than ever. By capitalizing on the insights within first and zero-party data, marketers can craft experiences that consumers genuinely appreciate.

Data 52

Data Marketing Multi-Channel B2C 52

Uniphore

JANUARY 4, 2022

Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. Uniphore Collaborates with Cisco to Enable Better Customer Experiences. How are you planning to leverage conversations to drive revenue and customer retention? Find out at Uniphore Converse 2022 on. U-Self Serve.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

BirdEye

DECEMBER 21, 2022

The app saw only 680,000 monthly downloads in 2022. Although it’s not typically considered a search engine, Facebook averages over 2 billion searches every day according to their own social media analytics. What is the biggest social media in 2022? billion active users in 2022. What is trending on social media?

Social Media 97

Social Media Trends Video Brands 97

BirdEye

SEPTEMBER 15, 2023

Sales professionals need insight, reports, and innovative ways to reach potential customers. With Artificial Intelligence, sales teams can change how they approach selling and significantly increase lead generation, lead conversion, and overall customer experience.

Sales 110

Sales Chatbots Trends Report 110

Lithium

DECEMBER 7, 2021

It’s the last Atlas highlights blog of the year, and I would like to take a moment to thank everyone who continues to be a part of this community. It’s been a wild year in the world of digital customer engagement, I hope you continue to share your journey with us here on Atlas. Some event areas are limited to Khoros customers only.

Video 52

Video Resources Analytics Chatbots 52