ShepHyken

JUNE 7, 2021

The Untapped Potential of B2B Customer Loyalty Programs by John Rolston and Jon Glick. My Comment: A loyalty program for B2B? Loyalty programs are not just for consumers. Many of the same principles in a B2C loyalty program apply to B2B. Absolutely! Follow on Twitter: @Hyken.

Customer Service 133

Customer Service Loyalty Programs Customer Journeys Customer Centricity 133

Oracle

FEBRUARY 12, 2021

To successfully drive customer loyalty, innovative brands provide seamless (and relevant) customer experiences at every interaction. Loyalty programs can help brands become more omnichannel focused and personalized. Connect to customers through loyalty campaigns. Leverage loyalty data to create magical moments.

Loyalty Programs 56

Loyalty Programs Loyalty Omni-Channel Connections 56

Oracle

APRIL 15, 2021

Let’s take a closer look at the top consumer traits that are driving CX strategies in 2021. ” Modern customers seek modern loyalty programs. Instead, they rely on inadequate loyalty programs made to satisfy expectations from a past era no longer fit for today’s purpose.

Loyalty Programs 94

Loyalty Programs Poor Customer Service Loyalty Omni-Channel 94

ShepHyken

JUNE 21, 2021

If you want to ROCK your loyalty program (if you have one), you’ll enjoy this article. Is Simpler Better For Rewards Programs? RetailWire) Non-tiered customer loyalty programs were found to increase customer value by almost 30 percent over a five-year time period. This article may give you some insights as to why.

Rewards Programs 80

Rewards Programs Customer Service Loyalty Programs Loyalty 80

Oracle

MARCH 18, 2021

And for the most avid travelers engaged in airline, credit card, and hotel loyalty programs, 2020 provided extremely limited opportunities to maintain status, earn points, or redeem travel rewards. Travel loyalty reimagined. Travel loyalty programs matter to consumers, and so do their responses to the pandemic.

Loyalty Programs 62

Loyalty Programs Travel Loyalty Brands 62

ShepHyken

OCTOBER 11, 2021

4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Here are the four best ways to make sure your customer service is top-notch in 2021. There are some interesting stats and facts that prove how important some of these programs are. What Makes an Optimal Customer Experience in 2021? by Brandi Marcene.

Customer Service 72

Customer Service Hospitality Rewards Programs Self Service 72

ShepHyken

DECEMBER 6, 2021

And, there’s the strategy of customer loyalty programs. The Instant Group) After the unprecedented challenges of the past two years, around 9 in 10 British employees are on the hunt for a new job in 2021. Go to The Customer Focus to learn more about our customer service training programs. Follow on Twitter: @Hyken.

Self Service 67

Self Service Customer Service Chatbots Customer Care 67

SurveySparrow

JUNE 20, 2021

Offer Loyalty Programs. Loyalty incentives! In fact, 81% of consumers are more likely to do business with a brand that offers a loyalty program. Loyalty programs are a great way to show your customers that you value their commitment to your product or service. Feel free to check out SurveySparrow.

Customer Satisfaction 52

Customer Satisfaction Social Media Loyalty Programs Wait Times 52

ShepHyken

DECEMBER 28, 2020

In contrast to a loyalty program, gifting is a cost effective way to achieve tangible and significant results. My Comment: Here is a fascinating article about loyalty and the customer experience. It turns out that loyalty programs that give you points for your business may be taking a second seat to the customer experience.

Customer Service 140

Customer Service Loyalty Programs B2B Competitive Advantage 140

SurveySparrow

DECEMBER 17, 2020

Let us look at Product Experience Trends for 2021: Product Experience Trend #1. In 2021, people will be more careful of their data being misused. The year 2021 won’t be kind to you if that is the case, especially since the world is reeling because of the effects of a pandemic. Loyalty Programs. Transparency.

Trends 52

Trends Omni-Channel User Experience Social Media 52

ShepHyken

JANUARY 10, 2022

How to Start a Customer Loyalty Program for Your Small Business by Brandi Marcene. For instance, if you shop for your household items, you may end up encountering customer loyalty programs at some of the most common and popular supermarket chains. Keep in mind that a loyalty program is as much about marketing.

Customer Service 75

Customer Service Loyalty Programs Loyalty Sales 75

ShepHyken

SEPTEMBER 10, 2023

by Jubin Mehta (The Wise Marketer) Brands really care about customer loyalty but more often than not, the understanding and execution have to go beyond a basic loyalty program. In the last couple of years, there has been a radical shift in this with brands foraying into loyalty with full force.

Customer Service 80

Customer Service Loyalty Programs Retail Loyalty 80

LoyaltyPlus

AUGUST 17, 2021

Centurion, South Africa, 18/08/2021, Drukair, the national airline of the Kingdom of Bhutan has chosen LoyaltyPlus in a direct relationship for continuation of its Loyalty services through migration to a new Passenger Services Solutions (PSS) provider in 2021.

Loyalty 52

Loyalty Airlines Loyalty Programs Hotels 52

ShepHyken

APRIL 17, 2020

It will be 2021 before one can see any improvement. What do you do in the interim to gain and retain customer loyalty? The normal customer loyalty program has layers such as discount coupons, cashback, points and freebies that may not work in the changed circumstances. Weak purchasing power.

Loyalty 127

Loyalty Rewards Programs Loyalty Programs Study 127

Blake Morgan

JUNE 7, 2023

However, the industry overall had a positive year, increasing 1% over 2021 for a score of 76. Unsurprisingly, customer satisfaction plummeted by 8% at the end of 2022, when cancellations ran rampant. The airline industry has faced a rocky road in the last few years. And Alaska does it all by caring for individual passengers.

Airlines 59

Airlines Customer Experience Data Effort Score 59

Optimove

JANUARY 6, 2022

In 2018, The Loyalty Report – well – reported, that: 70% of customers are more likely to recommend brands with good loyalty programs. 77% are likely to stay with a brand with a loyalty program. 63% are prepared to modify their spending habits to maximize the benefits of a loyalty program.

Loyalty Programs 62

Loyalty Programs Ecommerce Advertising Loyalty 62

SurveyGizmo

NOVEMBER 4, 2021

If consumers tried new or private labels during the pandemic, it should then come as no surprise that Forrester reports that loyalty and retention marketing budgets increased by 30% in 2021. CMOs are attempting to shore up loyalty by putting the customer at the center of everything they do. How to Earn Back Wandering Consumers.

Loyalty 95

Loyalty Brands eBook Loyalty Programs 95

ShepHyken

DECEMBER 17, 2021

New findings from our UPS Capital 2021 Holiday Shipping Experience Report found that 44% of SMBs report making more than a fifth of their total annual sales from Small Business Saturday and holiday spending in general. Read Shep’s latest Forbes article: Top Business Books Of 2021. Offer Competitive Discounts.

e-support 77

e-support How To Insurance Retail 77

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. I’m a case in point.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Optimove

JANUARY 6, 2022

In 2018, The Loyalty Report – well – reported, that: 70% of customers are more likely to recommend brands with good loyalty programs. 77% are likely to stay with a brand with a loyalty program. 63% are prepared to modify their spending habits to maximize the benefits of a loyalty program.

Loyalty Programs 40

Loyalty Programs Ecommerce Advertising Loyalty 40

ShepHyken

AUGUST 23, 2021

This isn’t to say people have stopped seeking rational rewards such as points or discounts, but it seems that a new era of ‘human’ loyalty is upon us. My Comment: I love the concept of loyalty programs. However, there is a difference between a loyalty program and a marketing program.

Customer Service 18

Customer Service Customer Service Training Loyalty Programs Loyalty 18

SurveySensum

JUNE 29, 2023

McKinsey’s Next in Personalization 2021 Report states, ‘Personalization drives performance and better customer outcomes. By becoming specialists in dealing with their issues, you can win them back and foster loyalty. Implement Loyalty Programs: Retain your loyal customers by implementing rewards and incentives through loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

ShepHyken

MARCH 5, 2021

Loyalty programs put a smile on your customers’ faces. In 2021, customer experience will play a key role in determining which eCommerce businesses succeed, given the number of options in every category. They’ve got a free trial of 14 days, but then the lowest plan starts at $9.99/month LoyaltyLion. Ending Notes.

Tools 90

Tools Ecommerce Customer Experience Loyalty Programs 90

Magellan Solutions

JUNE 23, 2021

Also reported is that bankrupt retailers have closed almost 6,000 stores just before 2021. eCommerce Call Center Services We Provide: Loyalty programs. In the first half of 2020, BDO USA reported that at least over 20 big retailers have filed for bankruptcy protection until August. Managers would only serve as mediators.

Call Center 52

Call Center Ecommerce Apparel Multi-Channel 52

Optimove

APRIL 27, 2023

Localytics) 60% of consumers say they would be more likely to participate in a loyalty program if it included gamification elements. One ResearchGate study from 2021 found that 80% of language students use Duolingo because of its gamification (and there are currently 300+ million users).

Gamification 52

Gamification Loyalty Programs Loyalty Study 52

BlueOcean

MAY 13, 2021

When you take the impact to brand loyalty into consideration, it is more important than ever that your customer care program, whether in-house or outsourced, is founded on an ability to adapt. What worked in 2019 may not work in 2021 or 2022.

Loyalty 156

Loyalty Brands Ecommerce Average Handle Time 156

BirdEye

NOVEMBER 30, 2023

Optimize for organic search According to Google , they saw an all-time high search volume for “fun activities” in 2021 across the U.S. Use trending hashtags content formats, and follow viral trends to gain momentum and acquire followers. Showing up for these search queries is very important for the growth of your travel agency business.

Travel 109

Travel Marketing Social Media Hotels 109

SurveySensum

JULY 4, 2023

According to the ‘ State of the In-Store Experience 2021 ’ by Radiyant, it was found that 47% of the respondents estimated that they have spent 51% of their shopping budget in physical stores. Loyalty Programs: Implement loyalty programs that reward customers for their continued support. But is it still the same?

Retail 52

Retail Customer Experience Touchpoint Survey 52

SurveySensum

JULY 4, 2023

According to the ‘ State of the In-Store Experience 2021 ’ by Radiyant, it was found that 47% of the respondents estimated that they have spent 51% of their shopping budget in physical stores. Loyalty Programs: Implement loyalty programs that reward customers for their continued support. But is it still the same?

Retail 52

Retail Customer Experience Touchpoint Survey 52

Maru Group

APRIL 22, 2021

By Vik Sood, Senior Vice President, & Patrick Tillman, Senior Research Manager, Consumer Goods and Services | April 22, 2021. They are avid loyalty program subscribers, and seek to capitalize on those points as much as possible when traveling for pleasure.

Travel 52

Travel Hotels Financial Groups 52

Retently

JANUARY 25, 2023

in April 2021, the heavily marketed update was supposed to give Apple consumers more control over their data. Launch loyalty programs For 78% of US consumers , a good loyalty program encourages them to buy more, while 72% are more likely to recommend brands to others. What do privacy updates mean to the industry?

Ecommerce 31

Ecommerce Loyalty Programs Advertising Loyalty 31

SurveySensum

JULY 4, 2023

in 2021 – which is incredibly low compared to other streaming services like Hulu. For example, if you are looking to increase your revenue from the current customer base then the customer satisfaction goal should be to increase up-sell or cross-sell opportunities through customer loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

in 2021 – which is incredibly low compared to other streaming services like Hulu. For example, if you are looking to increase your revenue from the current customer base then the customer satisfaction goal should be to increase up-sell or cross-sell opportunities through customer loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. The gap between winners and losers will widen significantly in 2021.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

ShepHyken

JULY 5, 2021

How to design and run a customer loyalty program for small businesses by Raúl Galera. MultiBriefs) customer loyalty programs are all about retaining buyers through special discounts that offer rewards for repeat purchases. But how do you go about designing and running an effective customer loyalty program?

Customer Service 148

Customer Service Loyalty Programs Hotels Infographics 148

Kustomer

APRIL 21, 2022

Many companies have loyalty programs that reward customer purchases. Referral programs typically are going to reward both the new customer and the initiator. There was a poll done by Iterable in 2021 that was real interesting that was highlighted. Others offer discounts or free products for every referral they receive.

Social Media 98

Social Media Brands Loyalty Marketing 98

C Space

SEPTEMBER 21, 2020

Testing is expected to last until the end of 2021 before a decision can be taken on commercialising the plan. When asked whether bars would be open for celebrations to ring in 2021, Khan said authorities would have to “see how the virus pans out”, adding that the festive season was weeks away still.

Brands 40

Brands Sports Fashion Video 40