ShepHyken

JANUARY 25, 2021

It’s prime time for retailers to grow an Amazon-level loyalty program by Tom Caporaso. My Comment: Here’s a great article about customer loyalty. Some loyalty programs are actually marketing programs. Some loyalty programs create emotional connections. How will CX evolve in 2021?

Customer Service 156

Customer Service Guest Experience Loyalty Programs Hospitality 156

ShepHyken

JUNE 7, 2021

The Untapped Potential of B2B Customer Loyalty Programs by John Rolston and Jon Glick. My Comment: A loyalty program for B2B? Loyalty programs are not just for consumers. Many of the same principles in a B2C loyalty program apply to B2B. Absolutely! Follow on Twitter: @Hyken.

Customer Service 133

Customer Service Loyalty Programs Customer Journeys Customer Centricity 133

ShepHyken

FEBRUARY 1, 2021

TotalRetail) These top takeaways will show retailers, many of whom are at least partly online today, where to focus in 2021 so they can optimize their websites and apps, improve customer experience, and drive conversion optimization rates. Deep Dive: How Rewards Programs Can Fuel Customer Spending by PYMNTS. Check it out!

Customer Service 139

Customer Service Rewards Programs B2B Loyalty Programs 139

ShepHyken

JUNE 21, 2021

If you want to ROCK your loyalty program (if you have one), you’ll enjoy this article. Is Simpler Better For Rewards Programs? RetailWire) Non-tiered customer loyalty programs were found to increase customer value by almost 30 percent over a five-year time period. This article may give you some insights as to why.

Rewards Programs 80

Rewards Programs Customer Service Loyalty Programs Loyalty 80

Oracle

APRIL 15, 2021

Let’s take a closer look at the top consumer traits that are driving CX strategies in 2021. ” Modern customers seek modern loyalty programs. Instead, they rely on inadequate loyalty programs made to satisfy expectations from a past era no longer fit for today’s purpose.

Loyalty Programs 94

Loyalty Programs Poor Customer Service Loyalty Omni-Channel 94

SurveyGizmo

NOVEMBER 4, 2021

COVID killed brand loyalty. Brand loyalty took a nosedive during the pandemic with 75% of consumers trying a new shopping behavior since COVID started. Why Loyalty Matters. Loyalty matters because regular customers tend to be your best customers. This is part 1 in a 5-part series. How will we bring the mojo back in 2022?

Loyalty 95

Loyalty Brands eBook Loyalty Programs 95

BlueOcean

MAY 13, 2021

Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. Read on to discover the three principles of brand loyalty after COVID-19 shifted our buying behaviors (and one interesting exception to the rule.). What worked in 2019 may not work in 2021 or 2022.

Loyalty 156

Loyalty Brands Ecommerce Average Handle Time 156

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. How loyalty partners co-create value.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

ShepHyken

OCTOBER 11, 2021

4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Here are the four best ways to make sure your customer service is top-notch in 2021. Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? What Makes an Optimal Customer Experience in 2021? by Max Starkov.

Customer Service 72

Customer Service Hospitality Rewards Programs Self Service 72

LoyaltyPlus

AUGUST 17, 2021

Centurion, South Africa, 18/08/2021, Drukair, the national airline of the Kingdom of Bhutan has chosen LoyaltyPlus in a direct relationship for continuation of its Loyalty services through migration to a new Passenger Services Solutions (PSS) provider in 2021. It operates 9 aircraft to 9 destinations in the region and beyond.

Loyalty 52

Loyalty Airlines Loyalty Programs Hotels 52

ShepHyken

APRIL 17, 2020

He shares different strategies businesses should implement during a world crisis in order to gain and retain customer loyalty. It will be 2021 before one can see any improvement. What do you do in the interim to gain and retain customer loyalty? One popular way to garner loyalty is to distribute masks and sanitizers.

Loyalty 127

Loyalty Rewards Programs Loyalty Programs Study 127

ShepHyken

DECEMBER 28, 2020

In contrast to a loyalty program, gifting is a cost effective way to achieve tangible and significant results. This is an interesting article on how a gift can create a psychological impact, increase loyalty and more. My Comment: Here is a fascinating article about loyalty and the customer experience.

Customer Service 140

Customer Service Loyalty Programs B2B Competitive Advantage 140

ShepHyken

SEPTEMBER 10, 2023

They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation. How to Make Loyalty a New Business Line for your Brand? In the last couple of years, there has been a radical shift in this with brands foraying into loyalty with full force.

Customer Service 80

Customer Service Loyalty Programs Retail Loyalty 80

SurveySparrow

JUNE 20, 2021

Offer Loyalty Programs. Loyalty incentives! In fact, 81% of consumers are more likely to do business with a brand that offers a loyalty program. Loyalty programs are a great way to show your customers that you value their commitment to your product or service. Feel free to check out SurveySparrow.

Customer Satisfaction 52

Customer Satisfaction Social Media Loyalty Programs Wait Times 52

ShepHyken

DECEMBER 6, 2021

And, there’s the strategy of customer loyalty programs. The Instant Group) After the unprecedented challenges of the past two years, around 9 in 10 British employees are on the hunt for a new job in 2021. Go to The Customer Focus to learn more about our customer service training programs. Follow on Twitter: @Hyken.

Self Service 67

Self Service Customer Service Chatbots Customer Care 67

ShepHyken

JANUARY 10, 2022

Business 2 Community) We all know that keeping your customers happy is the key to building loyalty and earning repeat business. How to Start a Customer Loyalty Program for Your Small Business by Brandi Marcene. Keep in mind that a loyalty program is as much about marketing.

Customer Service 75

Customer Service Loyalty Programs Loyalty Sales 75

SurveySparrow

DECEMBER 17, 2020

Let us look at Product Experience Trends for 2021: Product Experience Trend #1. In 2021, people will be more careful of their data being misused. The year 2021 won’t be kind to you if that is the case, especially since the world is reeling because of the effects of a pandemic. Loyalty Programs. Transparency.

Trends 52

Trends Omni-Channel User Experience Social Media 52

Optimove

JANUARY 6, 2022

This is not the case with most “customer loyalty” initiatives. In 2018, The Loyalty Report – well – reported, that: 70% of customers are more likely to recommend brands with good loyalty programs. 77% are likely to stay with a brand with a loyalty program.

Loyalty Programs 62

Loyalty Programs Ecommerce Advertising Loyalty 62

Blake Morgan

JUNE 7, 2023

However, the industry overall had a positive year, increasing 1% over 2021 for a score of 76. Unsurprisingly, customer satisfaction plummeted by 8% at the end of 2022, when cancellations ran rampant. The airline industry has faced a rocky road in the last few years. And Alaska does it all by caring for individual passengers.

Airlines 59

Airlines Customer Experience Data Effort Score 59

SurveySensum

JUNE 29, 2023

McKinsey’s Next in Personalization 2021 Report states, ‘Personalization drives performance and better customer outcomes. And by personalizing experiences based on individual preferences, demographics, and behavior, you can enhance customer satisfaction, loyalty, and overall engagement. and drive long-term success for your business.

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

ShepHyken

DECEMBER 17, 2021

New findings from our UPS Capital 2021 Holiday Shipping Experience Report found that 44% of SMBs report making more than a fifth of their total annual sales from Small Business Saturday and holiday spending in general. From the customer’s standpoint, a lack of communication, refund, or replacement items is grounds for losing their loyalty.

e-support 77

e-support How To Insurance Retail 77

Optimove

JANUARY 6, 2022

This is not the case with most “customer loyalty” initiatives. In 2018, The Loyalty Report – well – reported, that: 70% of customers are more likely to recommend brands with good loyalty programs. 77% are likely to stay with a brand with a loyalty program.

Loyalty Programs 40

Loyalty Programs Ecommerce Advertising Loyalty 40

BirdEye

NOVEMBER 30, 2023

Optimize for organic search According to Google , they saw an all-time high search volume for “fun activities” in 2021 across the U.S. Travel businesses can: Build a customer-centric environment that elevates customer experience , improves customer satisfaction, and boosts loyalty. How do you market travel agency business online?

Travel 109

Travel Marketing Social Media Hotels 109

ShepHyken

AUGUST 23, 2021

The New Era of Loyalty: Why Brands Should Embrace Loyalty Schemes by Stoyan Petrov. This isn’t to say people have stopped seeking rational rewards such as points or discounts, but it seems that a new era of ‘human’ loyalty is upon us. My Comment: I love the concept of loyalty programs. Just know the difference.

Customer Service 18

Customer Service Customer Service Training Loyalty Programs Loyalty 18

Optimove

APRIL 27, 2023

Thanks to your app loyalty card, that cheese bagel you’re eyeing is free with your saved rewards. Localytics) 60% of consumers say they would be more likely to participate in a loyalty program if it included gamification elements. You head out in the morning and grab a coffee from your favorite watering hole.

Gamification 52

Gamification Loyalty Programs Loyalty Study 52

ShepHyken

MARCH 5, 2021

Loyalty programs put a smile on your customers’ faces. In 2021, customer experience will play a key role in determining which eCommerce businesses succeed, given the number of options in every category. They’ve got a free trial of 14 days, but then the lowest plan starts at $9.99/month LoyaltyLion. Ending Notes.

Tools 90

Tools Ecommerce Customer Experience Loyalty Programs 90

Magellan Solutions

JUNE 23, 2021

Also reported is that bankrupt retailers have closed almost 6,000 stores just before 2021. eCommerce Call Center Services We Provide: Loyalty programs. In the first half of 2020, BDO USA reported that at least over 20 big retailers have filed for bankruptcy protection until August. Managers would only serve as mediators.

Call Center 52

Call Center Ecommerce Apparel Multi-Channel 52

SurveySensum

JULY 4, 2023

According to the ‘ State of the In-Store Experience 2021 ’ by Radiyant, it was found that 47% of the respondents estimated that they have spent 51% of their shopping budget in physical stores. This is the time when brands can improve their offline stores to increase customer loyalty. But later on, it became convenient too.

Retail 52

Retail Customer Experience Touchpoint Survey 52

SurveySensum

JULY 4, 2023

According to the ‘ State of the In-Store Experience 2021 ’ by Radiyant, it was found that 47% of the respondents estimated that they have spent 51% of their shopping budget in physical stores. This is the time when brands can improve their offline stores to increase customer loyalty. But later on, it became convenient too.

Retail 52

Retail Customer Experience Touchpoint Survey 52

Retently

JANUARY 25, 2023

It’s still challenging to prove the value of that investment as opposed to customer acquisition; however, the game is clearly changing, prompting ecommerce brands to cherish their most valuable asset – customer loyalty. Ecommerce marketing needed to evolve, prioritizing retention and customer loyalty more than ever. With over 1.8

Ecommerce 31

Ecommerce Loyalty Programs Advertising Loyalty 31

Currency Alliance

DECEMBER 20, 2022

Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run. So, while the major loyalty trends for 2023 will be oriented around cost control, this will be accompanied by refocusing investment where it’s most profitable.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

SurveySensum

JULY 4, 2023

in 2021 – which is incredibly low compared to other streaming services like Hulu. For example, if you are looking to increase your revenue from the current customer base then the customer satisfaction goal should be to increase up-sell or cross-sell opportunities through customer loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

in 2021 – which is incredibly low compared to other streaming services like Hulu. For example, if you are looking to increase your revenue from the current customer base then the customer satisfaction goal should be to increase up-sell or cross-sell opportunities through customer loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

Kustomer

APRIL 21, 2022

CX and marketing go hand in hand when it comes to building brand loyalty. Many companies have loyalty programs that reward customer purchases. Referral programs typically are going to reward both the new customer and the initiator. There was a poll done by Iterable in 2021 that was real interesting that was highlighted.

Social Media 98

Social Media Brands Loyalty Marketing 98

Currency Alliance

NOVEMBER 16, 2021

Flexibility around loyalty redemptions is crucial to creating meaningful value for every customer. This is really important, because the lifetime value of a customer that reaches a reward soon after joining a loyalty program, or if one sees they are making good progress towards something aspirational, is typically dozens of times higher.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

NOVEMBER 16, 2021

Flexibility around loyalty redemptions is crucial to creating meaningful value for every customer. This is really important, because the lifetime value of a customer that reaches a reward soon after joining a loyalty program, or if one sees they are making good progress towards something aspirational, is typically dozens of times higher.

Loyalty 52

Loyalty Loyalty Programs Ecommerce Touchpoint 52

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. The functionality in loyalty systems is being broken up.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52