ClientSuccess

APRIL 28, 2021

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership. VP, Marketing & Sales.

Leadership 59

Leadership Customer Success B2B Customer Retention 59

Oracle

JANUARY 28, 2021

Looking for customer experience virtual events information for 2021? January 2021 CX Virtual Events. January 12 – 14, 19, and 21 – 22, 2021. ADWEEK Outlook 2021 The Year Ahead in Marketing and Media. January 26 – 28, 2021. —. January 27 – 28, 2021. January 27 – 28, 2021. January 27 – 28, 2021.

Customer Experience 76

Customer Experience B2B Conference Advertising 76

Natalie Petouhof

AUGUST 15, 2022

Valoir’s State of Digital Transformation study published in Fall 2021 found that the biggest challenges for successful digital transformation were not budgets or resources, but departmental politics and lack of executive leadership.

Leadership 52

Leadership Customer Experience Contact Center Metrics 52

ClientSuccess

APRIL 28, 2021

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership. VP, Marketing & Sales.

Leadership 54

Leadership Customer Success B2B Customer Retention 54

ChurnZero

MARCH 20, 2023

We put these two questions to respondents in our most recent 2022 Customer Success Leadership Study published late last year. said sales; 8.9% Compared with the same survey from 2021, Customer Success teams experienced a slight decline in ownership of renewals. said sales; 20.3% Who owns customer renewals? said other.

Sales 52

Sales Customer Success Management Study 52

ChurnZero

MARCH 20, 2023

We put these two questions to respondents in our most recent 2022 Customer Success Leadership Study published late last year. said sales; 8.9% Compared with the same survey from 2021, Customer Success teams experienced a slight decline in ownership of renewals. said sales; 20.3% Who owns customer renewals? said other.

Sales 52

Sales Customer Success Management Study 52

ClientSuccess

NOVEMBER 20, 2020

With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. Here are a few must-attend customer success conferences scheduled to take place in 2021: 1. February 2021 – Atlanta, Georgia. CSM Summit 2021 – [link].

Conference 52

Conference Customer Success Chief Customer Officer Leadership 52

Integrity Solutions

MARCH 9, 2022

In sales, where rejection is a part of the job even in the best of times and today’s selling environment has grown more stressful, competitive and demanding, signs of burnout are becoming more common across the profession. In 2021, 40% of employees cited burnout as the top reason for leaving. What causes sales burnout?

Sales 73

Sales Culture Training Leadership 73

ChurnZero

SEPTEMBER 8, 2021

In response, some organizations have slatted in-person events for the tail end of 2021. . Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA. Register for SaaStr Annual 2021 here. Register to attend TSW 2021 here.

Conference 52

Conference Leadership Industry Customer Success 52

CSM Magazine

OCTOBER 24, 2022

IRIS Audio Technologies appoints Neil Titcomb as SVP Global Sales as part of global strategy to eliminate background noise in call centres. IRIS Audio Technologies , the team behind the AI-powered voice isolation software IRIS Clarity , has appointed Neil Titcomb as SVP Global Sales.

Sales 52

Sales Technology Leadership Industry 52

Gainsight

JANUARY 26, 2022

CS adds value to all parts of your business, whether Product, Sales, or Marketing. By advising and incorporating CS ideas into other teams in your company, especially Sales, they make the team members better at what they do. A CSQL is similar to a Marketing Qualified Lead (MQL) or Sales Qualified Lead (SQL).

Sales 111

Sales Customer Success ROI Customer Centricity 111

Integrity Solutions

JANUARY 6, 2021

Money and incentives matter, but this year more than ever they’re only part of the sales retention story. With the stresses of the pandemic, uncertainty in the business environment, and pressures of working from home and juggling personal and professional lives, we’re all looking forward to a fresh start in 2021.

Sales 77

Sales Culture Training Loyalty 77

Integrity Solutions

MAY 26, 2022

According to the 2021 Global Business Ethics Survey® , around 1 in 5 U.S. This is a critical component of what we have always believed strong coaching and sales leadership cultures must include. Ethical Sales Practices and Your Brand Promise. Cultivating Ethical Sales Teams.

Sales 52

Sales Culture Leadership Brands 52

Oracle

MAY 31, 2021

Now that we’re close to halfway through 2021, we’re looking back at our top-five SmarterCX.com articles from this year. Check out five of the top headlines from 2021 so far, then subscribe to the newsletter to stay up to date for the remainder of the year. 3 Emerging Ecommerce Trends to Keep an Eye on in 2021.

Ecommerce 49

Ecommerce Multi-Channel B2B Trends 49

TechSee

MARCH 7, 2023

Carol’s tireless advocacy for pay equity, leadership in trying times (cold supply chain anyone?), She combines expertise in operations management, finance, customer operations, strategy development and execution, complex problem solving, and large organization leadership with complex negotiation, analytical, and interpersonal skills.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

CustomerSuccessBox

DECEMBER 13, 2021

Customer Success Leadership Roundtable: CSM Performance Metrics | Wednesday, December 15, 2021. This live online leadership discussion features 3 Top Customer Success leaders who constitute a panel sharing how they measure the efficacy of their CS efforts and the efficiency of their Customer Success team.

Customer Success 52

Customer Success Conference Case Study Leadership 52

Forrester's Customer Insights

SEPTEMBER 28, 2020

Sales leaders should set themselves and their teams up for a successful 2021 by negotiating a realistic and achievable annual quota.

Sales 51

Sales Strategy Leadership 51

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer. Why are you doing the training?

Training 52

Training Sales Culture Management 52

Education Services Group

JANUARY 19, 2021

We are proud to present the Inaugural Customer Success Leadership Study ! According to TSIA’s The State of the Technology Industry 2021 , COVID-19 has accelerated technology business trends that were already uprooting traditional business models. Ready to talk about what these trends mean for your 2021 Customer Success strategy?

Study 52

Study Leadership Customer Success Industry 52

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. Check out our top five Customer Success webinars brought to you by ChurnZero in 2021.

Chief Customer Officer 52

Chief Customer Officer B2B Leadership Customer Success 52

TechSee

AUGUST 14, 2023

Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. She is a 5-time Chief Customer Officer, a published author of four books, a keynote speaker, a thought leader, and an industry-leading expert on customer-centric leadership. ’s 9 Binge-Worthy Marketing Podcasts.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

ChurnZero

JANUARY 15, 2021

But what else is in store for this trendsetting team in 2021? 2021 will be the year of the breakthrough of the one-to-many CSM. Partner success will be a growing need in 2021. We’ll move from simply a “post-sale” job function to a complete corporate culture that aligns our goals to the customer’s desired outcomes.

Customer Success 52

Customer Success Effort Score Self Service eBook 52

Oracle

MARCH 1, 2021

Before joining the streaming service, she held leadership roles at several companies, including Uber, Apple, PepsiCo, and Endeavor. This means more revenue without more sales or more customers. — Jeannie Walters CCXP (@jeanniecw) February 14, 2021. Bozoma serves as the Global CMO at Netflix.

Technology 81

Technology Advertising Customer Experience Professionals Innovation 81

Integrity Solutions

DECEMBER 21, 2020

It’s been a learning process for all of us, adapting and adjusting on the fly to remote work environments and new sales realities. In 2020, we also launched a new training solution to help sales teams master the world of virtual selling. Even in the midst of this tough year, our team had some pretty big accomplishments to celebrate.

Sales 67

Sales Training Consulting Tips 67

ClientSuccess

OCTOBER 20, 2020

In the modern SaaS world, sales is often considered the flashiest and critical of departments across organizations. 2021 Customer Success Planning. 2021 Customer Success Planning. Now that we are (unbelievably) in Q4, many SaaS organizations are finalizing their 2021 budget planning strategy.

Customer Success 59

Customer Success eBook Customer Relationship Management Trends 59

Experience Investigators by 360Connext

JUNE 13, 2023

Qualtrics XM Institute’s 2021 State of the XM Profession Report indicated that more than 40% of CX leaders spent time in strategy, customer service, marketing/PR, and operations. Yet traditional marketing goes up to the sale. Customer experience requires attention, discipline, and meaningful leadership.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Paul Husar, Senior Call Center Manager at LG Electronics. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

West Monroe

AUGUST 29, 2021

Treasury management (TM) sales historically have historically struggled, lack planning, and been viewed as a follower product set in commercial banking. Most relationship managers (RMs) lead sales activity with loans and only cross-sell TM solutions upon loan sale completion.

Sales 40

Sales Management Banking Financial 40

ClientSuccess

JULY 1, 2021

Here are five essential skills every successful CSM needs to have in 2021, with tips and tricks on developing these skills this year: Skill #1: Flexibility. Skill #4: Sales (or sales-adjacent) Experience . CSMs can work with account managers or their sales department leaders to expand their skillset and comfort level. .

How To 52

How To eBook Sales Communication 52

SurveySparrow

DECEMBER 23, 2020

In the past decade, businesses have discovered the sheer power of data, whether for targeted advertising or a more efficient sales strategy. Whether you want an employee engagement survey for your company or a pre-sales survey on your website, SurveySparrow is a great QuestionPro alternative. . QuestionPro Alternative #2.

Survey 52

Survey Software Social Media Tools 52

ChurnZero

OCTOBER 7, 2020

Sadly, between the COVID-19 pandemic, global economic instability, and political challenges, accurately planning for 2021 is tough. I’ve shared our checklist for 2021 planning , but there are some other tactics you can use to plan for various scenarios that may come into play next year. 2021 will definitely not be business as usual.

Customer Success 97

Customer Success Leadership Tips Sales 97

BlueOcean

MAY 13, 2021

In food and beverage alone, online sales in 2020 saw a 125% increase over the previous year. Across all sectors, second quarter online sales surged 32%, with consumers spending $211.5 Just look at Walmart’s third quarter online sales , which were up a jaw-dropping 79%. What worked in 2019 may not work in 2021 or 2022.

Loyalty 156

Loyalty Brands Ecommerce Average Handle Time 156

SurveySparrow

SEPTEMBER 8, 2021

As it focuses on pretty much everything about the employees – how they feel about your company, the benefits offered, the vibe they’re getting, office culture, etiquette, and leadership qualities. So, in 2021 and beyond, EX platforms would play a massive (gigantically massive!) Top 10 EX Management Softwares . Embrace it. .

Employee Experience 59

Employee Experience Software Management Employee Engagement 59

Blake Morgan

OCTOBER 27, 2022

Personal relationships used to drive B2B sales, but now buyers want convenience and smooth digital channels. 100% of buyers want self-serve options for at least part of the buying process, up 13% from 2021. The need for online thought leadership, credibility, and self-service resources has never been greater. TrustRadius ).

B2B 105

B2B Self Service Competitive Advantage B2C 105

Magellan Solutions

AUGUST 13, 2021

Many call center companies in BPO Philippines focus on improving the skills of their agents this 2021. So, having this kind of training improves not only your customer service satisfaction rate but also the leadership skills of your agents. In fact, most of their clients saw a 40% increase on their inbound sales conversion rate.

Call Center 52

Call Center Customer Service Representative Training First Call Resolution 52

Lumoa

MARCH 21, 2023

It’s a philosophy to be embraced by everyone, from the leadership to the most recently hired. Despite customers being the lifeblood of every business, here we are in 2021 and way too many businesses still look at customers as a cost centre as opposed to a profit centre. This is a book for everyone in any position in any organization.

Customer Experience 236

Customer Experience Chief Customer Officer Customer Experience Management Customer Centricity 236

West Monroe

MAY 24, 2022

Peloton’s 2021 shareholder return of -76 percent was the lowest of NASDAQ’s 300 Index. Activists are still calling for a sale or another change in leadership following a bleak earnings report and a $750 million loan in May to improve cash flow. But nothing stays gold forever. The road ahead will not be easy.

Company 98

Company Financial Leadership Apparel 98