Remove 2020 Remove Customers Remove e-support Remove Ecommerce
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4 Ways to Provide Personalized Customer Service

Kayako

The lockdowns and aftermath of the 2020 global pandemic spiked growth in e-commerce sales as brick-and-mortar stores and restaurants closed their doors. Today even as people are returning to stores, the share of purchasing due to eCommerce continues to increase steadily. Are you ready to deliver Friction-Free Customer Service?

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Facebook Shops Making eCommerce Waves

NetBase

No doubt about it, ecommerce has seen a meteoric rise in the wake of the coronavirus pandemic. And diving in to support this new world, we see Facebook shops making ecommerce waves. eCommerce Explosion. As consumers’ buying patterns have shifted heavily online, ecommerce has become a crucial part of life.

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5 Top Customer Service Articles For the Week of December 14, 2020

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. The 6 Top Customer Experience Trends in 2021 by Julien Rio. CXM) The digital transformation of companies accelerated significantly in 2020. ” 8 Customer Experience Trends for 2021 by Steven Van Belleghem.

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5 Top Customer Service Articles For the Week of November 16, 2020

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. 3 Ways To ‘Innovate’ The Customer Experience by Sanjay Monga. This is what will help customers choose you over your competition. My Comment: Some people would rather go to the dentist than call customer support.

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What the 2020 Holiday Season Reveals About the New Role of CX

Kustomer

2020 likely changed the CX industry for good, and there may be nothing more ill-advised than to ignore the lessons learned during the past year. An increase in inquiries was not the only challenge that CX organizations faced during the 2020 holiday season. What is already a stressful time of year, was now uncharted territory.

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Does eCommerce need a Physical Store and Vice Versa?

Magellan Solutions

In the first half of 2020, BDO USA reported that at least over 20 big retailers have filed for bankruptcy protection until August. A commodity that consumers found less important as they have been staying indoors for the most part of 2020. . A New Store Platform: eCommerce. Chat support. Phone support. Stein Mart.

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2020 Changed Your Customers: Here’s How to Win Them Over

Centercode

E-commerce had been trending steadily upward for years. Department of Commerce reported a 30% increase in online spending from 2019 to 2020 (compared to the previous 13% increase year over year). Winning over your customers first requires an understanding of how changes brought by 2020 affected purchasing habits and behavior.