ChurnZero

MARCH 6, 2020

Customer Success Starts Within: 6 Ways to Put Employees First. The Customer Success industry is obsessed with cracking the code on customer experience and loyalty. So, it’s easy to see how a fixation on the customer can overshadow the very people who make that success possible: the employees.

Customer Success 69

Customer Success Customer Journeys Culture Study 69

ChurnZero

FEBRUARY 28, 2020

Q&A: Digital Customer Success Strategies to Drive User Adoption. Accessing meaningful data points early in the customer journey can be difficult. You can easily miss opportunities to deeply understand your customers’ behavior when your insights depend on those data points.

Customer Success 64

Customer Success Customer Journeys Strategy Exercises 64

ChurnZero

FEBRUARY 21, 2020

How to Build Customer Rapport That Doesn’t Bore. Like a good dentist, Customer Success Managers are in the business of building rapport. . Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT. Customer Success is about helping your customers realize value with your product.

How To 52

How To Return on Investment Customer Retention eBook 52

ChurnZero

MARCH 20, 2020

The Goldilocks Principle in Customer Success: Finding the ‘Just Right’ Skill Balance. Not too hard, not too soft, Customer Success skills need to be “just right. ” This makes the idea of a universal Customer Success skills composite that’s “just right” sound more like a farfetched fable.

Customer Success 52

Customer Success Customer Centricity Return on Investment eBook 52

GlowTouch

DECEMBER 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. Did you know… that one of the fastest-growing career fields is Customer Success Manager? Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

SEPTEMBER 22, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Return on Investment 52

Return on Investment Contact Center Omni-Channel Touchpoint 52

GlowTouch

NOVEMBER 6, 2020

It’s among the reasons that companies hire Customer Success Managers before hiring salespeople. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

GlowTouch

SEPTEMBER 22, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Contact Center 52

Contact Center Return on Investment Omni-Channel Sales 52

GlowTouch

OCTOBER 15, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Contact Center 52

Contact Center Return on Investment Competitive Advantage Study 52

GlowTouch

DECEMBER 4, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

GlowTouch

AUGUST 13, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Competitive Advantage 52

Competitive Advantage Return on Investment Contact Center Omni-Channel 52

GlowTouch

JULY 10, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

JULY 13, 2020

Educate Support Agents How to Resolve Issues with First Customer Contact. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan. Tonya Morgan.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

ChurnZero

FEBRUARY 25, 2020

How can we ask your customers to trust in your processes to correctly onboard and manage them effectively, if there is a disconnect after the sales process and beginning to work with the Customer Success team? To learn more about how to streamline onboarding to reduce churn – view this on-demand webinar.

Customer Retention 59

Customer Retention Return on Investment eBook Roadmap 59

GlowTouch

AUGUST 26, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

APRIL 24, 2020

Therefore, a world-class customer support vendor ensures that processes are in place to reduce average wait time (AWT), such as the presence of dedicated QA auditors that coach agents on how to minimize “dead time” between calls. How to Select the Right Customer Support Channels for Your Company. Tonya Morgan.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

JULY 6, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

JUNE 18, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

GlowTouch

JUNE 12, 2020

Knowing how to deliver support through chat or email differs from social media. It’s, therefore, crucial to ensure that every agent has access to the same knowledge and understands how to handle various problems, consistently. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

JUNE 26, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Return on Investment 52

Return on Investment Customers Meeting Feedback 52

ChurnZero

MARCH 24, 2020

4 Reasons Hierarchy Can Help Customer Success Managers and Their Customers. This is a guest blog post by Polly Goss, Director of Partner Success at Stellic. . So given all that… why would I be promoting hierarchy as a tool to help Customer Success Managers, and their clients, drive results?

Return on Investment 60

Return on Investment Customer Success eBook Customers 60

ChurnZero

MARCH 11, 2020

Disappointed, but oddly satisfied, I hung up the phone from a call with a recently-churned customer. I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. Conducting the churned customer interview. Nothing less will do.

Customer Journeys 52

Customer Journeys ROI Return on Investment Customer Success 52

Gainsight

JUNE 9, 2021

Whether you wanted to hear about Customer Success (CS) and Sales alignment, scaling through hypergrowth, or health score iterations, we had a little something for everyone. Here are the track highlights: Chart-Topping Customer Success Operations. Value realization is not just about your product but your company too.

Effort Score 52

Effort Score Chief Customer Officer Sales ROI 52

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. Our panelists included: Ashley Willhalm, Director of Customer Experience at PipelineDeals.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

GlowTouch

JULY 2, 2020

Agents should equip themselves with resources to know how to look up customer information, change account information, issue refunds, and otherwise handle customer problems as they occur. Supervisor authorizations may be necessary occasionally, but the more an agent is capable, the more satisfied the customer will be.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

Natalie Petouhof

JUNE 3, 2017

By 2020, the market will be worth $22.8 Here’s how getting on board with cloud-based predictive analytics now can help you gain a lead on the competition and increase your bottom line. Customer lifetime value. Increase Customer Satisfaction with Superior Service. billion in 2017 , a 7.3 Cost per lead acquisition.

Analytics 40

Analytics Marketing Company Return on Investment 40

Gainsight

NOVEMBER 18, 2019

Over the past few years, appreciation for B2B Customer Experience programs has grown stronger across board rooms thanks to business leaders who have successfully aligned their company’s marketing, sales, and customer success strategies around the needs and preferences of customers. Ensure you have “real” buy-in.

B2B 8

B2B Return on Investment Feedback Customer Success 8

ChurnZero

APRIL 3, 2020

Customer Success helps your customers realize value with your product. But how do you systematically ensure they maximize their return on investment? EBRs facilitate customer alignment on business objectives and outcomes as well as allow you to learn about customer initiatives and opportunities.

Customer Journeys 52

Customer Journeys Customer Success Sales Return on Investment 52

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Tools Management Chief Customer Officer 98

Education Services Group

JUNE 21, 2021

An Interview with Maranda Dziekonski, SVP of Customer Success and People at Swiftly. Human capital management (HCM) in Customer Success can mean slightly different things to different organizations, but it all boils down to making your employees successful so they can make your customers successful.

Customer Success 52

Customer Success Management Customers Training 52

SmartKarrot

NOVEMBER 16, 2022

The main objective of your entire revenue organization is client success. Client success occurs when your clients perceive the ROI (return on investment) they seek from your offering. In times of genuine market uncertainty, this commitment to client success is even more crucial. .

Handbook 10

Handbook Customer Success Chief Customer Officer Analysis 10

SmartKarrot

OCTOBER 16, 2020

How it is exactly measured? And can it really be prevented, if so how? What is Customer Attrition? How to measure the Customer Attrition Rate? How harmful is Customer Attrition? How to reduce Customer Attrition? What is Customer Attrition? How to Reduce Customer Attrition?

Measurement 10

Measurement Handbook ROI Return on Investment 10

GlowTouch

SEPTEMBER 22, 2020

And until and unless you figure out how to tap into the occupational DNA of both applicants and existing employees, the preceding questions will dog you. We help clients effectively scale their operations and seamlessly integrate customer success across their channels, platforms, and devices. Tonya Morgan. Tonya Morgan.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Sales 52

GlowTouch

SEPTEMBER 18, 2020

People know what to expect and how to plan for it; there is comfort in certainty, which can also apply to negative things, but those have a way of causing discomfort over time and lead to a degradation of work product and turnover. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Culture 52

Culture Company Government Leadership 52

GlowTouch

MAY 19, 2020

Proactive communication with your team and customers is a must during a crisis. Team members will be looking for information, feedback, and guidance on how to proceed. We help clients effectively scale their operations and seamlessly integrate customer success across their channels, platforms, and devices. Tonya Morgan.

Management 52

Management Return on Investment Feedback Social Media 52

Grade.us

JUNE 2, 2020

We’ve done our best to put together a comprehensive, in-depth list of the best reputation management platforms for your evaluation in 2020. Let’s take a look at the top 10 best reputation management solutions in 2020. In 2020, Grade.us Customer onboarding needs work. Table of Contents. Website Grade.us

Software 47

Software Management Net Promoter Score Multi-Channel 47

GlowTouch

NOVEMBER 13, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Contact Center 52

Contact Center Return on Investment Policies Guidelines 52