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How Do You Solve 2020’s Most Common CX Problems? Start Here.

Experience Investigators by 360Connext

Forrester, Oracle, and others predict plenty of customer experience challenges for the near future. Anxiety is ramping up for senior leaders focused on customer experience, and it’s not difficult to understand why. First, understand the true costs of NOT investing in customer experience. Image credit: Forrester.

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The Future of CX: Five Customer Experience Trends for 2020 and Beyond

Experience Investigators by 360Connext

If you know how critical Customer Experience is to the happiness of your customers and your team (and if you’re reading this, I’m willing to bet you are,) you’re probably already trying to anticipate the next big trends in CX. Customer Experience Still Reigns Supreme. I want to answer that… in a moment.

Trends 169
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Top 5 Ways to Create a Great Customer Experience Strategy in 2020

Ecrion

The recent Adobe 2020 Digital Marketing Trends Report has revealed that the #1 most exciting opportunity for companies this year is customer experience. Findings such as these indicate that customer experience is one of the most valuable areas of investment. Clearly Define Your Target Customers.

Strategy 110
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Brand Move Roundup – May 4, 2020

C Space

The Brand Move Roundup – May 4, 2020. At the same time, our teams are preparing for the next phase of recovery, where we will all have a role to play,” said Uber’s head of safety communications Andrew Hasbun. The images are available to use as custom backgrounds including Zoom video conferencing, meetings and chats.

Brands 52
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Brand Move Roundup – July 23, 2020

C Space

The Brand Move Roundup – July 23, 2020. Facebook has been facing a boycott from advertisers, including Starbucks, Verizon, Walt Disney and many others, which have criticized the company for ‘not doing enough’, siding with the #StopHateForProfit campaign. In 2019, Zola spent approximately $14.9

Brands 52
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Digital Transformation in Customer Service – Why You Can’t Afford to Ignore it (Part 1 of 3)

Comm100

However, the past couple of years has seen its importance within customer service skyrocket as companies adopted new technologies to stay connected during the pandemic. With the benefits made clear for all to see, and customer expectations risen, customer service operations can no longer afford to ignore digital transformation.

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How to Improve Your Customer Experience Strategy in 2020

Ecrion

96% of consumers say that customer service plays an important role in their choice of loyalty to brands. But one thing sets great companies aside from the rest – a good customer experience strategy. Customer experience is one of the most important aspects of running any business. What Matters to Customers.