West Monroe

JUNE 19, 2019

Forrester’s recent report discusses how companies can navigate the ever-changing Salesforce product set and get to implementation faster by choosing the right partner based on their specific needs. The report provides insight into vendor size, functionality, geography, and vertical market focus.

Report 40

Report CRM Roadmap Consulting 40

Calabrio

JULY 28, 2020

The centers use Avaya Chat, LiveAgent CRM, Salesforce ticketing systems, a custom-built ticketing system, and ServiceNow. The technology used by the company includes Calabrio Teleopti WFM, computer telephony integration (CTI), Twilio Reporting, Ytica CRM, and Salesforce.

Net Promoter Score 200

Net Promoter Score Contact Center CRM Resources 200

Oracle

MAY 7, 2019

View a complimentary copy of the full report. ” In the 2019 Magic Quadrant for Field Service Management, Gartner evaluates 14 vendors. View a complimentary copy of the full report to learn more. ” Gartner Magic Quadrant for Field Service Management, Jim Robinson, 16 April 2019.

Management 75

Management Competitive Advantage Report Chatbots 75

Answer Dash

FEBRUARY 20, 2019

(This article was originally published at IT-Online - The daily IT news publisher) Emerging digital trends are top of mind for customer service and support leaders in 2019, according to a recent survey by Gartner. Gain control over service website: More than half of service leaders report they do not have ownership of their service websites.

Customer Service 78

Customer Service CRM Report Leadership 78

Optimove

APRIL 29, 2021

The team accumulates more than 3000 monthly hours of CRM Marketing experience and helps its clients achieve a 55% higher marketing contribution to revenue. In 2020, Optimove’s Strategic Services team worked with 41% more clients than in 2019, wrote 76% more reports, and accumulated almost 40,000 (!)

CRM 52

CRM Retail Report Technology 52

Peter Lavers

JANUARY 30, 2019

Three key subjects from Dimension Data’s 2019 Global Customer Experience Benchmarking Report that are vital for every B2B company to take a long, hard look at itself about. The report is a fantastic free resource, addressing questions that are 100% pertinent to the issues faced today by Chief Customer Officers and CX leaders.

B2B 40

B2B Report Chief Customer Officer Analytics 40

CSM Magazine

APRIL 18, 2024

DSSL is also realising improvements in cashflow due to more timely and accurate invoicing and improved management reporting. ” DSSL customers are also noting the changes in the business with real-time sharing of information between the field and the office, and more detailed and comprehensive reporting.

System 52

System Management Customer Relationship Management CRM 52

Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Renewal Center is available in beta now and will be released in the Summer of 2019. People Maps.

Effort Score 75

Effort Score Analytics Report Data 75

CSM Magazine

MARCH 14, 2024

Working with BigChange to get the best from the 6-in-one solution, Green Spark has embraced it fully as its core CRM and management system, with RAMS and job processes being controlled by BigChange and customer sign-offs, via the field-based tablet apps. “BigChange has had a key impact on all aspects of our business.

Management 52

Management CRM e-support Customer Relationship Management 52

CSM Magazine

OCTOBER 5, 2023

“Our previous system didn’t provide any tracking and didn’t allow for effective reporting so we relied heavily on email and manual processes, including paper-based forms, which significantly impacted the time required and office resource for all operational processes.”

System 59

System CRM Customer Relationship Management Report 59

Optimove

AUGUST 12, 2021

This is our second straight appearance in this report, after being named a “Strong Performer” back in Q4 2019. Yes, the previous report was published in a pre-Coronavirus world, and yes, a lot has changed since. For a complimentary copy of the report, click here.

Management 82

Management CRM Telecommunications Report 82

Kitewheel

JANUARY 4, 2019

This transformation has given us a clearer picture of the path customer journeys will take in 2019 and how we can best support the changing landscape. That proved to be true in 2018, and we expect that 2019 will continue this growth. We predict that in 2019: More brands will bring journeys in-house.

Customer Journeys 45

Customer Journeys Analytics Trends Customers 45

ChurnZero

DECEMBER 27, 2019

For starters, Google released their Year in Search 2019 findings with our favorite fictional babies, Baby Yoda and Baby Shark, topping the “Babies” search categor y, ahead of the real-life Royal Baby who took the numb er three spot. That’s 2019 for you. . Top 10 Blog Posts from 2019 . 2019 is almost a wrap.

e-support 64

e-support eBook Chief Customer Officer B2B 64

Peter Lavers

FEBRUARY 20, 2019

Watch the video report from Dimension Data’s 2019 Global Customer Experience Benchmarking Report Roundtable session. Dimension Data recently released their latest Customer Experience report. The full report is 145 pages, and there’s an excellent Executive Summary that you can download.

Report 40

Report Data Chief Customer Officer B2B 40

Calabrio

JANUARY 12, 2020

It came as no surprise to me when the Minneapolis Saint Paul Business Journal selected Calabrio’s very own Jenny Kray as a 2019 honoree for its prestigious “CFO of the Year” award. The only thing that bewildered me was why it took so long! The difference? Despite heady challenges, that’s exactly what Jenny did.

Financial 130

Financial Exercises Software Contact Center 130

Helen Dewdney

JUNE 13, 2023

FOS reports complaints continue to rise Most of us use at least one financial service, and many of us have had reason to complain at one time or another. Only the biggest banking groups have so far signed up to The Contingent Reimbursement Model (CRM) Code. Our uphold rate for cases that involve the CRM is around two thirds.

Insurance 67

Insurance Financial CRM Banking 67

CSM Magazine

JULY 17, 2023

The new Analytics Dashboards are part of the BigChange job management system which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , financial management and business intelligence.

Analytics 52

Analytics Customer Relationship Management CRM System 52

NetBase

NOVEMBER 8, 2019

We explore that and more in our latest 2019 Consumer Experience Analytics Report: North America – and we have a preview of it below! There are both structured and unstructured sources to consider , from social channels, review sites, blogs, forums and news – to surveys, CRM intel and other proprietary data captures.

Report 45

Report Sales Brands Analytics 45

SurveySparrow

JULY 17, 2019

Here we have listed the top 10 customer experience management software in 2019 to help you be a customer experience rockstar. Through its open APIs, Qualtrics is capable of integrating with any CRM. With interactive analysis and features that support text analytics and push reporting, the software offers a seamless experience.

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

CSM Magazine

AUGUST 7, 2023

The cloud-based system is used by across the company to provide end-to-end automated workflows from initial enquiry through to job completion reporting, invoicing, and customer care follow ups. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

System 52

System Management Customer Relationship Management CRM 52

Up Your Service

MAY 3, 2019

Salesforce is the fast-growing, always changing, cloud based platform that started as a CRM and today includes Commerce Cloud, Sales Cloud, Service Cloud, Data Cloud, Marketing Cloud, Community Cloud, Analytics Cloud, App Cloud, and through Salesforce.org, Non-Profit Cloud, Education Cloud, and Philanthropy Cloud.

Call Center 40

Call Center CRM Government Report 40

CSM Magazine

JANUARY 12, 2024

.” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.

CRM 52

CRM Customer Relationship Management System Travel 52

CSM Magazine

JULY 10, 2023

“Before BigChange we relied on carbon copied worksheets, which meant we had to wait for the completed paperwork to make its way back to head office and then had to manually enter the details for quotations, invoicing, payroll, customer reporting, etc, etc,” commented Andy Peart, Sales and Service Director at Hodge Clemco.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

NetBase

NOVEMBER 8, 2019

We explore that and more in our latest 2019 Consumer Experience Analytics Report: North America – and we have a preview of it below! There are both structured and unstructured sources to consider , from social channels, review sites, blogs, forums and news – to surveys, CRM intel and other proprietary data captures.

Report 40

Report Brands Sales Analytics 40

Help Scout

APRIL 8, 2019

Introducing channel-based reports. Up to this point, Help Scout’s reports have always been a bit more email-centric, as email is the primary channel we’ve been focused on. But with the launch of Beacon and Chat , it was time to take a different approach, and the end result is channel-based reports. on June 6th, 2019.

Report 40

Report Wait Times CRM Connections 40

Avaya

JULY 8, 2019

About 30% feel they don’t understand AI because of inaccurate reporting on its capabilities and/or the over-reporting of AI “scare stories”. For example, analyzing social trends in the CRM for marketing purposes or transcribing contact center conversations for sales to send more targeted follow-up messages. In the End.

Contact Center 45

Contact Center Omni-Channel Analytics CRM 45

Experience Investigators by 360Connext

JANUARY 28, 2020

Several reports on the biggest CX Challenges (as ranked by CX professionals) include proving ROI and developing and maintaining executive-level CX understanding and commitment among their top three concerns. Only 30% of Sales leaders strongly agreed they can even measure customer experience improvements , in a study by Oracle in 2019.

Customer Journeys 250

Customer Journeys Net Promoter Score ROI Metrics 250

Calabrio

NOVEMBER 8, 2019

Paul Business Journal selected Calabrio’s very own Jenny Kray as a 2019 honoree for its prestigious “CFO of the Year” award. She had to do it while also accelerating Calabrio’s transition to a SaaS business model—a decision with significant repercussions on financial forecasting and reporting, and product and business decisions.

Financial 100

Financial Exercises Software Contact Center 100

CSM Magazine

NOVEMBER 14, 2023

.” EB Gas has now armed all field staff with a mix of mobile phones and tablets in order to access the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, in one system.

CRM 52

CRM Customer Relationship Management System Resources 52

Beyond Philosophy

JANUARY 27, 2022

I have seen it before with other influential business concepts, like Total Quality Management, Business Re-engineering, and Customer Relationship Management (CRM). It was the CRM wave that receded in the early 2000s to make way for CX in the first place. . For example, CRM was the word of the day back at the turn of this century.

CRM 78

CRM Net Promoter Score Customer Satisfaction Consulting 78

CSM Magazine

FEBRUARY 11, 2022

Using the BigChange platform, the West Midlands company has also reduced the resource required to manage its field service operation and has improved customer service with automatic job scheduling, reporting and invoicing.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

Beyond Philosophy

JANUARY 20, 2022

The latest ACSI report says that from 2010 to 2019, 70 percent of companies tracked by ACSI either declined or had flat results. First, CRM has infiltrated businesses today. In other words, CRM is an excellent data tool, but only if you leverage it strategically for your business goals.

Self Service 78

Self Service Customer Experience Effort Score CRM 78

CSM Magazine

FEBRUARY 23, 2023

“Before BigChange everything was paper based; engineers would fill out paper reports which office staff then had to type up before sending out to clients,” commented Maddie Carr, Service Agreement Manager at Future Group. “This was time consuming and also introduced the potential for errors. .

Groups 52

Groups Management Customer Relationship Management CRM 52

CSM Magazine

JUNE 22, 2023

BigChange provides an end-to-end job management system incorporating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management, and business intelligence. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Travel 52

Travel Customer Relationship Management CRM System 52

CSM Magazine

JULY 4, 2022

Using the cloud-based platform, VME delivers 100 per cent of its client reports electronically and has moved its business to an entirely paperless system. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Customer Relationship Management 52

Customer Relationship Management CRM Resources Innovation 52

CSM Magazine

SEPTEMBER 28, 2023

Commercial and domestic fit-out company, FSE UK is reporting a six-fold expansion since implementing a cloud-based job management system and mobile app from BigChange. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Customer Relationship Management 59

Customer Relationship Management CRM Hospitality System 59

CSM Magazine

MARCH 30, 2022

AinsCo uses the BigChange CRM to streamline new client onboarding resulting in efficiency savings across sales, operations and finance. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. ” About BigChange.

CRM 52

CRM Transportation Customer Relationship Management Exercises 52