Lithium

AUGUST 8, 2018

ROI, sales revenue). NEW IN 2018: B2B Community Innovator. B2C Community Innovator. NEW IN 2018: Industry MVP. All submissions must be submitted on the community by August 17, 2018 at 5:00 pm PT to be eligible. Rules & Terms: The 2018 Lithy Awards are only open to Lithium customers.

B2C 40

B2C Social Media B2B Brands 40

Lithium

AUGUST 8, 2018

ROI, sales revenue). NEW IN 2018: B2B Community Innovator. B2C Community Innovator. NEW IN 2018: Industry MVP. All submissions must be submitted on the community by August 17, 2018 at 5:00 pm PT to be eligible. Rules & Terms: The 2018 Lithy Awards are only open to Lithium customers.

B2C 40

B2C Social Media B2B Brands 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. ROI, sales revenue). B2B Community Innovator. B2C Community Innovator. All 2018 Lithy nominees will receive VIP treatment for the night…we will honor those nominees throughout the night and on stage.

Social Media 40

Social Media B2C B2B Metrics 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. ROI, sales revenue). B2B Community Innovator. B2C Community Innovator. All 2018 Lithy nominees will receive VIP treatment for the night…we will honor those nominees throughout the night and on stage.

Social Media 40

Social Media B2C B2B Metrics 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. ROI, sales revenue). B2B Community Innovator. B2C Community Innovator. All 2018 Lithy nominees will receive VIP treatment for the night…we will honor those nominees throughout the night and on stage.

Social Media 40

Social Media B2C B2B Metrics 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. ROI, sales revenue). B2B Community Innovator. B2C Community Innovator. All 2018 Lithy nominees will receive VIP treatment for the night…we will honor those nominees throughout the night and on stage.

Social Media 40

Social Media B2C B2B Metrics 40

Oracle

FEBRUARY 21, 2019

“The Apex Award for Best Overall Customer Experience (Marketing, Sales, Service & Commerce)” Finalists. “The Borderless Award for Best International Marketing Campaign” Finalists. “The Thinker Award for Best Innovation in Marketing” Finalists. Listed below are the 2019 Markie Finalists.

Omni-Channel 75

Omni-Channel Meeting Conference ROI 75

Lithium

JUNE 11, 2019

ROI Connection. Learn how to identify, define, and measure ROI for customer care. See how leading brands drive ROI though case studies covering call deflection, enhanced sales, innovation and customer satisfaction. See proven techniques to build advocates.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

ROI Connection. Learn how to identify, define, and measure ROI for customer care. See how leading brands drive ROI though case studies covering call deflection, enhanced sales, innovation and customer satisfaction. See proven techniques to build advocates.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

ROI Connection. Learn how to identify, define, and measure ROI for customer care. See how leading brands drive ROI though case studies covering call deflection, enhanced sales, innovation and customer satisfaction. See proven techniques to build advocates.

Social Media 40

Social Media Case Study ROI Course 40

Customer Alignment

JANUARY 21, 2018

We have all seen a range of articles talking about predictions for Customer Experience in 2018. Forrester have called it ‘ A year of Reckoning’; they state that there is “a burning platform mandating bold action” but also that 30% of companies will see further declines in CX quality in 2018.

Net Promoter Score 40

Net Promoter Score NPS Customer Journeys Exercises 40

Currency Alliance

JUNE 21, 2018

In brief: what we’d fully expected (and set out in our ‘ Top Loyalty Trends ’ blog several months ago) was large scale proliferation and diversification of loyalty marketing, as brands beyond established loyalty sectors discovered how better customer experience could deliver bigger ROI. Technological Innovation. Not anymore.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

Eptica

JUNE 13, 2018

Date: Wednesday, June 13, 2018 Author: Taoufik Massoussi Measuring the customer experience: three key considerations. Published on: June 13, 2018. Demonstrating the ROI of CX initiatives There is no doubt that improving the customer experience can have a direct or indirect financial impact on the business.

Measurement 49

Measurement Net Promoter Score Customer Experience Average Handle Time 49

TechSee

JULY 24, 2018

According to the Harvard Business Review , personalization can deliver five to eight times the ROI on marketing spend and can lift sales by 10% or more. In January 2018, he tried Netflix for the first time and discovered they have all of the past “Suits” episodes available for streaming. Joan is a amatuer climber.

Customer Centricity 104

Customer Centricity Culture Technology Travel 104

Call Experts

NOVEMBER 20, 2019

According to the National Retail Federation , more than 174 million Americans shopped between Cyber Monday and Black Friday in 2018. digital revenue growth this holiday season at 13% year over year (YoY) — and total sales of $136B — from November 1 to December 31." . AI powers innovation and success for your company!

Contact Center 60

Contact Center Management Call Center Customer Journeys 60

ChurnZero

JANUARY 4, 2019

.) “As the connectivity experience becomes more refined, customer expectations will rise in response, and create a demand for higher-quality user experience (UX) innovation. The biggest trend I see emerging in Europe, which started at the end of 2018 is Customer Success Plans becoming a staple asset of Customer Success teams.

Customer Success 73

Customer Success Self Service Chief Customer Officer Trends 73

C3Centricity

JUNE 28, 2018

Perhaps it’s because CEOs don’t understand the role of a CMO or is there still an issue with the ROI of the marketing budget? Take a look at the Forbes list of The World’s Most Influential CMOs of 2018 to see inspiring examples of this. Why is this? The Opportunities. confectionery business to Ferrero.

Marketing 149

Marketing Analysis Brands ROI 149

Call Experts

NOVEMBER 20, 2019

According to the National Retail Federation, more than 174 million Americans shopped between Cyber Monday and Black Friday in 2018. digital revenue growth this holiday season at 13% year over year (YoY) — and total sales of $136B — from November 1 to December 31." . AI powers innovation and success for your company!

Call Center 49

Call Center Management Contact Center Customer Journeys 49

C3Centricity

JUNE 28, 2018

Perhaps it’s because CEOs don’t understand the role of a CMO or is there still an issue with the ROI of the marketing budget? Take a look at the Forbes list of The World’s Most Influential CMOs of 2018 to see inspiring examples of this. Why is this? The Opportunities. confectionery business to Ferrero.

Marketing 136

Marketing Analysis Brands ROI 136

ChurnZero

JANUARY 4, 2019

.) “As the connectivity experience becomes more refined, customer expectations will rise in response, and create a demand for higher-quality user experience (UX) innovation. The biggest trend I see emerging in Europe, which started at the end of 2018 is Customer Success Plans becoming a staple asset of Customer Success teams.

Customer Success 49

Customer Success Self Service Chief Customer Officer Trends 49

NetBase

DECEMBER 3, 2019

A significant group, falling under “other,” are agencies that defy neat categorization: And, in the report, we’ve compared insight against 2018 results to show you where the market is headed and how you can – and must – adapt. Keeping pace in a few, very fixable, ways would make a huge difference to their long-term ROI.

Report 52

Report Analytics Entertainment Survey 52

C Space

MAY 4, 2020

We may need to be physically isolated, but we don’t have to feel alone,” said Andy Miller, senior vice president of AARP Innovation Labs , which developed the new tool. Through this innovative platform, people in need of help from – or who want to offer help to – their communities are empowered to engage.”

Brands 52

Brands Airlines Advertising e-support 52

ChurnZero

FEBRUARY 1, 2019

There are Customer Success leaders out there who are always looking at things a little differently, who are ahead of the curve and who are continually learning and pushing innovation. She originally joined TapInfleunce as Vice President of Sales and oversaw annual SaaS revenue growth of 204%.

Chief Customer Officer 53

Chief Customer Officer Customer Success Leadership Consulting 53

Currency Alliance

DECEMBER 20, 2022

During the covid-19 pandemic, we saw brands offer points for purchases across new sales channels, and the ability to stay engaged with the loyalty program – even if purchase volume or frequency dropped. Cutting cost has 2-4 times more impact on ROI than generating incremental revenue. More on this below.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

ERDM

JANUARY 22, 2019

and Scott Emmons, former Head of the Innovation Lab at Neiman Marcus Featured in the Journal of Digital & Social Media Marketing A recent study by Retail Info Systems asked execs, ‘Who does personalisation best?’.* Focus on how you treat me from the very first moment of the sale and you will increase the likelihood that I will renew!’

Customer Experience 49

Customer Experience Video Sales ROI 49

ERDM

JANUARY 22, 2019

In the words of Scott Emmons, Head of the Innovation Lab: We were looking for a way to improve the capabilities and effectiveness of our online chat agent. It is critical to rethink this point in the life cycle and move from a focus on ‘closing’ a sale to using this phase to open a relationship. Figure 3: Step 2–Onboarding.

Customer Experience 53

Customer Experience Video Sales ROI 53

Feedbackly

SEPTEMBER 26, 2018

While few companies have kept up with consumer expectations regarding customer experience in 2018, even fewer are prepared for the demands in the near future. I smell an opportunity for new market entrants… A recent study suggests that the rapid rate of digital innovation has had a profound effect on customer expectations.

Customer Experience 56

Customer Experience Social Media Feedback Customers 56

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Qualtrics

OCTOBER 8, 2019

Qualtrics helps meet my “why” because we constantly try to push the envelope to be better and more innovative, constantly stretching outside of our comfort zone to do more. Flash forward, and I bounced around a few of the sales teams changing my book and focusing on many different geographies and industries.

Sales 20

Sales Culture Fashion Consulting 20

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Currency Alliance

JUNE 11, 2019

A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. Rewards value rose 15% in Q3 2018 alone[vi]. Card attrition rates rose to 15% in 2018 from 10.5% Actually, they do. in 2017[vii].

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

SurveySensum

JULY 14, 2020

Shane Goldberg has 20 of experience across customer experience, business improvement, sales operations, and product management. James has worked with both start-ups & top S&P 500 organizations, including co-founding a successful iGaming business that was successfully exited through sale to a U.K. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Social Media 45

Social Media Conference NPS Customer Success 45

Comm100

FEBRUARY 20, 2018

Articles about Chatbots boast the innovation that they bring to the table and paint artificial intelligence (AI) as the future of customer service and marketing. This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you.

Chatbots 130

Chatbots Self Service ROI Contact Center 130

Qualtrics

FEBRUARY 3, 2020

A post shared by Millette The Next Somewhere (@thenextsomewhere) on Feb 22, 2018 at 6:16am PST. From there, you’ll want to create a mockup of your concept to ensure that you and anyone else working on the project are on the same page in terms of brand experience , goals, and ROI. Pop-ups are self-marketing machines. The Location.

Retail 29

Retail Brands Social Media Trends 29

Currency Alliance

DECEMBER 4, 2023

The ability to target investment more precisely, with less wastage, and greater certainty of a positive customer experience, is steadily removing a lot of the uncertainty and risk around brands’ marketing ROI. This undermines loyalty; it’s a strategy that sank Plenti – American Express’s attempt at a coalition – in 2018.

Loyalty 59

Loyalty Trends Data Marketing 59

NetBase

OCTOBER 7, 2019

Methods for benchmarking and meaningfully communicating the ROI of online activities. And if you watch this quick recap of two NetBase LIVE 2018 events , you’ll see why it’s so highly attended: This year, our NetBase LIVEE lineup – and learning – is even more amazing. Day Two – Deep Data Dives. And we promise you, it is.

Analytics 8

Analytics ROI Brands Social Media 8