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4 Tech Trends Driving CRM Software in 2018

Oracle

Customer Relationship Management, or CRM software, has come a long way since its beginnings in the 70s and 80s. Here are four tech trends that are driving innovation in CRM in 2018, and helping organizations reach and engage their target audiences across channels. Social CRM. RESTful APIs.

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Citrus Group Stays Connected with BigChange Job Management Software

CSM Magazine

The BigChange connected mobile app and back-office system is also boosting health and safety and reducing the company’s environmental impact. Being able to bulk upload addresses to the CRM reduces the time taken to raise individual jobs, and ensures tenants details are up-to-date and matched to the correct client.

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2018: New Ways Cloud Will Enhance Customer Care

NICE inContact

For example, many companies are seeing the benefits of deploying cloud contact center integrated with cloud CRM solutions to inside sales staff. How will companies that have embraced the cloud for the contact center and sales applications across their businesses continue to benefit in 2018 and beyond? So, what comes next?

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Optimove Connect 2018: The Recap

Optimove

Another year (almost) behind us, another Optimove Connect in the relationship marketer’s books. 2018 brought twice as many pink-hued lightbulbs, shining a light on 500 attendees, 12 workshop leaders, and 15 speakers sharing, absorbing, and discussing the current and future state of CRM. Director, Customer Analytics, J.Jill.

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How AI and CRM are Changing the Future & Face of Customer Service

Comm100

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. AI and CRM are a match made in heaven. This estimated percentage is a 15% percent increase from 2018. The picture isn’t all that rosy. .

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15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]

Lumoa

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Peter Lavers, Customer Experience and CRM Expert @ PeterLavers | blog "Customer Experience is here to stay! Companies do marketing, sales and CRM – the customer does the experience! How to overcome those challenges?

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Summarizing Optimove Connect’s 2018 Workshops

Optimove

Optimove Connect 2018 is behind us and we’re already directing our efforts into the preparation for next year’s event. This two-day conference, held for the fourth straight year in Tel Aviv, drew the attention of 450 CRM enthusiasts. Now you can enjoy these six lectures as well.