Customer Journey Mapping: A brand's GPS to loyalty and advocacy
Quadient
APRIL 24, 2016
Customer Journey Mapping: A brand's GPS to loyalty and advocacy. Sun, 04/24/2016 - 23:00. Don’t assume a customer journey is a linear path. Customers, if they are served correctly and if they understand how to interact with your company in an efficient way, will become your best advocate.
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