15 Top CX Posts From 2015
Experience Matters
DECEMBER 31, 2015
Before we move on to 2016, here are the 15 most-read posts from 2015: Seven Steps for Developing Customer Journey Maps. Report: 2015 Temkin Experience Ratings. Report: Net Promoter Score Benchmark Study, 2015. 8 CX Trends for 2015 (The Year of the Employee). Report: Tech Vendor NPS Benchmark, 2015 (B2B).
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