InMoment XI

AUGUST 9, 2016

I say ‘back’, it never went away for the CIO, it’s just moving with the times, bumped along by changes in operating systems, user technologies and digital transformation. In 2013 IBM reported over 2.5 Big Data is back on the corporate agenda. exabytes of data were created every day; by 2014 this was 2.3 zettabytes.

Data 200

Data Customer Experience Report System 200

InMoment XI

AUGUST 9, 2016

I say ‘back’, it never went away for the CIO, it’s just moving with the times, bumped along by changes in operating systems, user technologies and digital transformation. In 2013 IBM reported over 2.5 Big Data is back on the corporate agenda. exabytes of data were created every day; by 2014 this was 2.3 zettabytes.

Data 200

Data Customer Experience Report System 200

InMoment XI

AUGUST 9, 2016

I say ‘back’, it never went away for the CIO, it’s just moving with the times, bumped along by changes in operating systems, user technologies and digital transformation. In 2013 IBM reported over 2.5 Big Data is back on the corporate agenda. exabytes of data were created every day; by 2014 this was 2.3 zettabytes.

Data 200

Data Customer Experience Report System 200

Experience Matters

JANUARY 20, 2015

We just published a Temkin Group report, Lessons in CX Excellence, 2015. The report provides insights from 8 finalists in the Temkin Group’s 2014 CX Excellence Awards. The report, which is 98 pages long, includes an appendix with the finalists’ nomination forms. Download report for $195.

Report 120

Report Customer Connectedness Customer Journeys Net Promoter Score 120

Clarivate

SEPTEMBER 7, 2023

This condenses and compares the research and innovation capabilities of the G20 economies* which are renowned for their significant investments in education, research and technology. Figure 3: Output – Trends in international output and open access output for 2013-2022 for each G20 member nation.

Government 116

Government Trends Innovation Comparison 116

TechSee

DECEMBER 5, 2017

This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester. Recognizing that continuously adding quality agents simply does not add up financially, more and more companies are turning to technology in order to scale quality support.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116

CSM Magazine

DECEMBER 2, 2021

Since deploying the BigChange job management platform, Trustee has also been able to deliver significant improvements in customer service by providing digital, real-time reporting from service engineers using mobile devices linked to live vehicle tracking. That also makes business expansion so easy, it is just the case of adding another user.

Technology 52

Technology CRM Customer Relationship Management Financial 52

Magellan Solutions

FEBRUARY 14, 2024

Latest technology – Large outsourcers invest heavily in analytics, CRM, speech recognition, and other tools to optimize the patient experience and provider operations. This access to technology can be very expensive for smaller providers. This raises satisfaction. This improves access and efficiency. from 2023 to 2030.

Call Center 98

Call Center Healthcare Company Hospitality 98

CSM Magazine

APRIL 18, 2024

DSSL is also realising improvements in cashflow due to more timely and accurate invoicing and improved management reporting. ” DSSL customers are also noting the changes in the business with real-time sharing of information between the field and the office, and more detailed and comprehensive reporting.

System 52

System Management Customer Relationship Management CRM 52

CSM Magazine

NOVEMBER 4, 2020

The UK’s largest rental equipment company Sunbelt Rentals has boosted productivity of its plant delivery operations by as much as 30 percent following the introduction of new technology from Leeds-based BigChange. The company is committed to new, innovative technologies and sustainable ways of working. ” Phillips adds.

Technology 52

Technology CRM System Groups 52

Experience Investigators by 360Connext

JUNE 8, 2021

In one study by Concentric , 99% of leaders reported doing some kind of forecasting. Several years ago, Cisco released a report about what healthcare providers and consumers want in healthcare. I read this in 2013 and thought – doesn’t this apply to most customers? Yet only 14% stated they were effective at doing so.

Customer Journeys 271

Customer Journeys Healthcare How To Trends 271

Magellan Solutions

AUGUST 6, 2023

The finance and accounting world is undergoing a technological revolution. Compliance and Regulatory Reporting AI tools can compare lots of financial data with rules, lowering the risk of breaking the law and getting fined. Blue Dot This AI accounting tool is a pioneering force in market and technology domains.

Financial 98

Financial Tools Analytics Report 98

Clarivate

JANUARY 23, 2024

The Centre for Medicines Research (CMR) International, a Clarivate business, publishes the Pharmaceutical R&D Factbook, an annual report designed to equip the Pharmaceutical R&D sector with a reliable quotable source of key reference metrics and predictions used to strengthen the planning and effectiveness of R&D.

Trends 52

Trends Metrics Analysis Innovation 52

CSM Magazine

OCTOBER 5, 2023

“Our previous system didn’t provide any tracking and didn’t allow for effective reporting so we relied heavily on email and manual processes, including paper-based forms, which significantly impacted the time required and office resource for all operational processes.”

System 59

System CRM Customer Relationship Management Report 59

CSM Magazine

MARCH 14, 2024

Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. More process driven information captured in the field improves quality control, and speeds up accurate customer reporting. “BigChange has had a key impact on all aspects of our business.

Management 52

Management CRM e-support Customer Relationship Management 52

Clarivate

SEPTEMBER 27, 2022

The number of droughts and the severity of their impact are on an upward trajectory, according to a recent report by the UN Convention to Combat Desertification. Junguo Liu, Vice President of the North China University of Water Resources and Electric Power, and Chair Professor of the Southern University of Science and Technology.

Government 98

Government Policies Resources Report 98

Comm100

SEPTEMBER 28, 2021

We’ll look at the challenges that led these organizations to change and the benefits they’ve seen through the adoption of new customer service channels and technologies. Nate Knox, Applications Support with LMCU, noted that other institutions were offering live chat solutions, and LMCU saw a need to keep up technologically.

Customer Service 215

Customer Service Chatbots Banking Engagement 215

CSM Magazine

NOVEMBER 30, 2023

With real-time connected mobile app and back-office system, BigChange helped Burry improve both office and field efficiency, reduce paperwork, and improve customer service with better reporting and faster invoicing. Real-time tracking also helps monitor vehicle locations for customer reporting, fleet security, and workforce health and safety.

Customer Relationship Management 52

Customer Relationship Management CRM System Report 52

Retently

MARCH 23, 2023

We’ve excluded industries with an extremely low average NPS, such as debt collection, as they’re unlikely to produce helpful insights for most startups and technology businesses. The antivirus software company McAfee is at the bottom of the technology industry, earning a Net Promoter Score of 2. Ready to start?

Net Promoter Score 113

Net Promoter Score Company NPS Effort Score 113

Customer Bliss

JULY 11, 2017

She has twice been selected by the Silicon Valley Business Journal – in 2011 as one of Silicon Valley’s “40 Under 40” young tech leaders, and in 2013 as one of Silicon Valley’s 100 Most Influential Women. Also in 2013, Catherine made Forbes list of “Top 10 Rising Stars at The Worlds Most Innovative Companies.” Researchers.

Leadership 0

Leadership Customer Experience Report Innovation 0

CSM Magazine

MARCH 27, 2024

An easy to interpret and visually attractive dashboard gives managers ‘snapshots’ of business activity whilst advanced tools allow them to drill down into performance, such as reviewing the profit and loss of individual jobs or reporting on first time fix rates.

Management 52

Management Customer Relationship Management CRM System 52

CSM Magazine

FEBRUARY 7, 2024

With more extensive reporting needs, often relating to health and safety procedures and compliance, JBC service delivery coordinators were facing processing bottlenecks. Previously, engineer gas compliance paper reports were sent into the office to be entered into SAP. ” According to JBC these savings are just part of the story.

Industry 52

Industry Customer Relationship Management CRM System 52

NICE inContact

SEPTEMBER 30, 2019

The reality is, with the right call center software and workforce optimization technology, teleworking can be a win-win for both the organization AND the employee. You need the technology infrastructure to make it a reality. Companies that offer a remote work program report 63% less unscheduled absences ( PGI, 2013 ).

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

CSM Magazine

JULY 17, 2023

. “With digitisation, workforce management systems generate vast amounts of data that are of little use by themselves,” says Jonathan Isaacs, Product Marketing Manager, BigChange. “The challenge is to extract and analyse the plethora of data and then report in a meaningful way.

Analytics 52

Analytics Customer Relationship Management CRM System 52

CSM Magazine

AUGUST 7, 2023

The cloud-based system is used by across the company to provide end-to-end automated workflows from initial enquiry through to job completion reporting, invoicing, and customer care follow ups. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

System 52

System Management Customer Relationship Management CRM 52

BirdEye

JUNE 27, 2023

Table of contents A decade of innovation A vision for growth Momentum and expansion Gratitude and appreciation A decade of innovation Founded by Naveen Gupta and Neeraj Gupta in early 2013, Birdeye has embarked on an extraordinary journey. Only 0.07% of companies ever reach the $100M ARR milestone.

Innovation 52

Innovation Customer Experience Management Technology Report 52

Natalie Petouhof

DECEMBER 13, 2016

Tweet Using data from NCWIT , Anita Borg Institute and Deloitte , the report evaluates whether there have been any improvements for women in tech in 2016 and what this means going forward. In 2013, The Muse, in association with Women in Tech, published a report reflecting the huge potential of female entrepreneurs and employees.

Study 40

Study Technology Leadership Report 40

NICE inContact

AUGUST 21, 2019

As far back as 2013, Forbes was publishing articles like, 5 Ways Email Makes Your Employees Miserable and How To Get Rid Of Email In Your Company. I can think of several technologies that have promised to replace email, like Slack and other messaging applications (e.g., Apple Chat or WhatsApp). And yet, it turns out customers like.

Contact Center 136

Contact Center Net Promoter Score Consumers Study 136

CSM Magazine

JULY 10, 2023

“Before BigChange we relied on carbon copied worksheets, which meant we had to wait for the completed paperwork to make its way back to head office and then had to manually enter the details for quotations, invoicing, payroll, customer reporting, etc, etc,” commented Andy Peart, Sales and Service Director at Hodge Clemco.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Confirmit

DECEMBER 18, 2016

I try to apply this to everything in my life including Confirmit Horizons which, for both surveys and reports, has incredible potential to deliver beautifully designed interfaces. While they showed a lot of what the technology could do, I knew from my own experience that the demos we had didn’t show the full capabilities available.

Survey 56

Survey Customer Voice Training Consulting 56

CSM Magazine

FEBRUARY 23, 2023

“Before BigChange everything was paper based; engineers would fill out paper reports which office staff then had to type up before sending out to clients,” commented Maddie Carr, Service Agreement Manager at Future Group. “This was time consuming and also introduced the potential for errors. .

Groups 52

Groups Management Customer Relationship Management CRM 52

Magellan Solutions

FEBRUARY 15, 2024

Latest technology – Large outsourcers invest heavily in analytics, CRM, speech recognition, and other tools to optimize the patient experience and provider operations. This access to technology can be very expensive for smaller providers. This raises satisfaction. This improves access and efficiency. from 2023 to 2030.

Call Center 52

Call Center Healthcare Company Hospitality 52

CSM Magazine

JANUARY 12, 2024

.” Lothian also uses other aspects of the BigChange system including the live monitoring interface which shows the location of engineers and status allowing management to respond intelligently and in a timely way for emergency call outs and fleet management tools including live tracking, vehicle checks, and driver behaviour reports.

CRM 52

CRM Customer Relationship Management System Travel 52

CSM Magazine

FEBRUARY 11, 2022

Using the BigChange platform, the West Midlands company has also reduced the resource required to manage its field service operation and has improved customer service with automatic job scheduling, reporting and invoicing. Since that day the support we have had from BigChange has been excellent.”. About BigChange.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

CSM Magazine

JUNE 22, 2023

.” To illustrate the value of Route Optimiser, which has been used by nearly 300 of the 2,150 BigChange customers since launch, BigChange has also announced a ‘Route Optimiser Challenge’ Participating customers will receive a free analysis and a report showing the miles, time, and CO2 saved over a one-month period.

Travel 52

Travel Customer Relationship Management CRM System 52

CSM Magazine

JULY 4, 2022

Using the cloud-based platform, VME delivers 100 per cent of its client reports electronically and has moved its business to an entirely paperless system. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management CRM Resources Innovation 52

CSM Magazine

NOVEMBER 14, 2023

Customers are added to the CRM and categorised by type, which is proving useful for reporting and sales and marketing campaigns, and all staff and vehicles are managed through the BigChange system. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

CRM 52

CRM Customer Relationship Management System Resources 52