BirdEye

OCTOBER 6, 2023

United Airlines In April 2017, United Airlines suffered reputation risk because a video showed three Chicago Department of Aviation security officers harassing an elderly man. Example: Domino’s Pizza recovered from a reputation crisis by openly acknowledging and addressing customer complaints in a YouTube video.

Strategy 59

Strategy Social Media Airlines Software 59

SurveySparrow

JUNE 9, 2020

Meme culture has enveloped our lives in ways that are unimaginable. It is a form of cultural expression, to put it in really simple words. Founded in 2009, Imgur is an image-sharing community where viral images and memes are shared. The GIF site offers memes, GIFs, and short videos. The grumpy cat. Sand eating kid.

Entertainment 64

Entertainment Video Culture Brands 64

Michel Falcon Experience

MARCH 7, 2023

Michel Falcon: Welcome to the People First Culture Podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. And that’s a people first culture, what I wrote my book about in 2018. To listen to this episode on Apple podcast, click here.

Culture 60

Culture Course Company Study 60

Russel Lolacher

SEPTEMBER 30, 2019

” I’ve been explaining “The UPsell” brand with these responses since 2009. ” Because we can always be better in our leadership, in how we engage with others and in our approach to the service experience, whether it’s anything from a reminder to a complete cultural shift.

Brands 45

Brands Leadership Course Sales 45

Magellan Solutions

SEPTEMBER 6, 2015

From a cultural perspective, the United States and Philippines have a strong bond dating back to the 1800s. As a result, Filipinos have a cultural affinity for the United States. In 2009, when most of the world’s economies was staggering from the crisis, the United States invested $1.4 billion BPO industry in the Philippines.

Call Center 40

Call Center Industry Culture Banking 40

C Space

JUNE 26, 2020

A diverse and inclusive culture is the foundation of our strength. Nestlé said that it has already found a handful of local brands that “use stereotypes or insensitive cultural descriptions” and that the products will immediately be renamed and redesigned. The name Splash Mountain will also be retired.

Brands 52

Brands e-support Sports Advertising 52

Magellan Solutions

OCTOBER 21, 2020

A 2009 study found that e-discovery increases the costs of legal processes. And they can adjust to the local laws and cultures of their clients. Legal transcription: a service for transcribing audio or audio/video recordings. Like in the example above, it saves a lot of time and effort. Yet, a smoother process comes at a price.

Industry 52

Industry e-support Social Media Resources 52

Beyond Philosophy

SEPTEMBER 13, 2016

While multi-media, mega-budget programs were extolling wonderful products and services (and social values) offered by corporations, product quality and service performance for customers, and evidence of a customer-centric culture for employees, was often in decline in the real world.

Social Media 60

Social Media Multi-Channel B2C B2B 60

West Monroe

NOVEMBER 29, 2021

American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup. Pressure to always be “on” can be a result of workplace culture and individual managers. But this situation didn’t just come about during the pandemic. The human side of being digital.

Net Promoter Score 52

Net Promoter Score Healthcare First Call Resolution Survey 52

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. B2B voice of customer maturity requires you to think through what works well in your company’s culture for energetic, sustained, and collaborative action and follow-through.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62

Service Untitled

MAY 21, 2012

The organization started in 1998, and by 2009 Amazon paid one-billion dollars for an online shoe store which amazingly continues to entertain and delight while increasing its visibility, excelling in connecting with customers, and selling more online merchandise than most other stores.

Customer Service 80

Customer Service Entertainment Comparison Social Media 80

SurveySparrow

AUGUST 23, 2019

Companies like L L Bean, Amazon, and Zappos.com are super beloved to its customers because they have a customer-focused culture. Tony Hseih, the founder of Zappos, even wrote a book called Delivering Happiness , which was all about creating a culture of happiness for its customers and employees alike. Socio-cultural factors.

Consumers 53

Consumers Sales Social Media Study 53

SurveySensum

JULY 14, 2020

She strongly believes that corporate culture and employee experience directly impact customer experience. He founded Brainfood Consulting, an advisory and education service in 2009 and since then he is training professionals around the world on AI-Driven Customer Contact Strategies and Mobile-first customer service planning.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Qualtrics

NOVEMBER 11, 2019

I retired in 2009 and was an entrepreneur and author before coming to the mighty Qualtrics. DD: Get a wingman to video you while you answer questions. I originally enlisted in the Navy Nuclear Engineering program, then attended the US Naval Academy before flying F-14 Tomcats for Fighter Squadron 32 (The Swordsmen – Gypsy Roll!)

Tips 30

Tips Leadership Consulting Connections 30