Magellan Solutions

OCTOBER 21, 2020

Law and technology often meet in televised court proceedings and electronic court reports. A 2009 study found that e-discovery increases the costs of legal processes. Filipino service providers also communicate well. And they can adjust to the local laws and cultures of their clients. Never heard of it?

Industry 52

Industry e-support Social Media Resources 52

Comm100

NOVEMBER 27, 2017

What the media saw was a company that had nailed all of the elements of the perfect public apology: it was remorseful, concerned with its customers, listening, communicative, and taking action. That’s what one of two rogue Domino’s employees said giggling back in 2009, on a YouTube video that described their tampering with food products.

Social Media 300

Social Media Video Effort Score Brands 300

Service Untitled

MARCH 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service in Different Countries Douglas March 04, 2009 Customer Satisfaction , Customer Service 7 Comments The consulting company Accenture recently surveyed about 650 senior executives in different industries from 11 countries. In Europe it is not.

Customer Service 52

Customer Service Poor Customer Service Culture Survey 52

Service Untitled

MARCH 31, 2010

75 tolls with one-hundred dollar bills, drivers spitting, and a general lack of respect seemed to rationalize the alleged behaviors of toll collectors reported as defensible because drivers are generally rude and disrespectful. Some hideous stories released told of a toll collector not wanting to make change for a $1.75

Transportation 41

Transportation Travel Customer Service Training Exercises 41

Service Untitled

OCTOBER 22, 2010

The company’s quality reputation dropped from 6th in 2009 to 21st in 2010. Initial autopsy reports confirmed that the capsules had contained deadly cyanide. Companies need to fix the problem, fire suppliers, establish new procedures, hire new personnel, and communicate to the world that this will never happen again.

Brands 43

Brands How To CRM Loyalty 43

BirdEye

OCTOBER 6, 2023

Poor communication Things can fall apart if you don’t communicate clearly. You’ll earn a bad reputation if you alienate your customers with poor communication. Draws all findings into risk reports that identify vulnerabilities before damage is done. Your reputation is your lifeline.

Strategy 57

Strategy Social Media Airlines Software 57

NobelBiz

APRIL 9, 2024

The Telephone Consumer Protection Act (TCPA) of 1991 addresses consumer concerns over unsolicited telemarketing communications by setting strict guidelines on the use of automated dialing systems, prerecorded messages, SMS texts, and faxes. Additionally, the Security Rule addresses the protection of electronic health data.

Call Center 104

Call Center Healthcare Contact Center Financial 104

C Space

JANUARY 18, 2021

What we saw in 2020 was a complex and rapidly changing picture – fluid emotional shifts, driven by economic, political, cultural and environmental uncertainty. 28 billion reported in revenue (+ YOY). We will be publishing a full report on this subject in April 2021. Nike needs to stop telling me what to think.

Engagement 116

Engagement Apparel Financial Automotive 116

West Monroe

NOVEMBER 29, 2021

After all, Glassdoor reported the percentage of reviews on its site that mention burnout jumped 100% in 2021, and the proportion of employees who cited mental health increased 143%. American workers’ rates of daily stress, worry, sadness, and anger have been trending upward since 2009, according to Gallup.

Net Promoter Score 52

Net Promoter Score Healthcare First Call Resolution Survey 52

ClearAction

OCTOBER 1, 2018

Similar findings are reported in studies by CMO Council, CustomerThink, Confirmit, West Monroe Partners, Leapfrog Marketing Institute, MarketingSherpa, Forbes Insights, and many others. This is after 10 years — since the 2009 economic downturn — when companies began investing heavily in CXM technologies and teams.

Customer Experience 63

Customer Experience Effort Score ROI Study 63

Amity

MARCH 24, 2016

Founded in 2009, Vend is a retail POS Software, Inventory Management, E-Commerce & Customer Loyalty for iPad, Mac and PC. All four pillars report to Sharad Mohan, our Chief Customer Officer. Our team can then communicate the needs of our customers back to the product team. How is Customer Success structured at Vend?

Customer Success 91

Customer Success Retail Chief Customer Officer Customers 91

Stella Connect

JANUARY 25, 2018

According to a 2009 Booz & Company report , customer feedback is “one of the largest untapped resources for companies”—a veritable gold mine of business intelligence. A 2017 report from Retail Systems Research suggests many brands are still struggling to meet consumers’ omnichannel demands.

Self Service 40

Self Service Trends Customer Service Contact Center 40

Grade.us

JUNE 2, 2020

Alternatively, you’re actively listening to unhappy customers so you can solve their problems, improve your own business, and illuminate a channel of open communicate. True private/white-label options for agencies and resellers, we even create private-labeled widgets, reports, and whitepapers you can use to grow your business.

Software 47

Software Management Net Promoter Score Multi-Channel 47

Brandwatch CX

JANUARY 25, 2019

January, 2009: 150m. February 2009: 175m. April, 2009: 200m. July, 2009: 250m. September, 2009: 300m. Farmville was released in June, 2009 and, despite being a rip off of a game called Farm Town, became a huge success. Then, finally, in December, 2009, Facebook hits a major milestone.

Advertising 86

Advertising Financial Video Report 86

TechSee

DECEMBER 5, 2017

This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester. Using both conventional and emerging communication channels, Casengo integrates Facebook Messenger and WhatsApp into the customer service platform.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116

SurveySparrow

JUNE 9, 2020

Meme culture has enveloped our lives in ways that are unimaginable. It is a form of cultural expression, to put it in really simple words. While having breakfast, Alex Chung and Jace Cooke had an idea for a business when they were thinking about rising trends in visual communication. The grumpy cat. The distracted boyfriend.

Entertainment 64

Entertainment Video Culture Brands 64

C Space

JUNE 26, 2020

Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. A diverse and inclusive culture is the foundation of our strength. Its parent company, Irving, Texas-based CEC, reported nearly $29 million in losses last year, compared to losses of $20.4

Brands 52

Brands e-support Sports Advertising 52

Wired and Dangerous

MAY 12, 2021

If your landlord charges you for a change you didnt ask for, you can ask for the money back or report them to Trading Standards. The plaintiff in Brott v Shtrambrandt [2009] VSC 467 is not having much luck. If applicable: Neither employee will seek or accept a direct supervisory or reporting relationship with the other.

Insurance 91

Insurance Government Banking e-support 91

Wired and Dangerous

MAY 5, 2021

The process started in 1987, and continued with three-yearly agreements until 2009. Employer benefit — Contract-to-hire placements offer companies the opportunity to assess a workers technical skills, soft skills, and cultural fit before extending an offer of full-time employment. The fiscal crisis saw the end of such agreements.

Insurance 91

Insurance Government Policies Communication 91