2006 Culture Customer Service Loyalty 
Michelli Experience
SEPTEMBER 21, 2016
The same can be said for great service cultures. Leaders are responsible for “creating the right environment” for world-class customer experiences to occur. On September 11, 2001, Midwood Ambulance Service employees responded to the terrorist attack on the World Trade Center in New York City.
Daniel Group
SEPTEMBER 12, 2022
.” Connecting emotionally with your customers will always matter. When we first signed on with them, there weren’t too many options for this niche in 2006. However, Since I work in the customer service industry, it’s easy for me to identify when companies miss the mark and where there are opportunities for greatness.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customers Rock!
MAY 5, 2011
This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. In fact, one of the reasons I started Customers Rock!
Service Untitled
OCTOBER 8, 2010
Service Untitled The blog about customer service and the customer service experience. They stated that customers stay with manufacturers as long as the new warranty lasts, and then move on to independent service providers. Satisfaction alone does not build a loyal customer.
Service Untitled
SEPTEMBER 7, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives What creates customer loyalty? The customer retains that brand loyalty and re-purchases or re-uses that product or service.
Service Untitled
MARCH 12, 2010
Service Untitled The blog about customer service and the customer service experience. There are car manufacturer meetings, government meetings, blog entries, and water-cooler discussions, yet brand loyalty has not dropped as much as expected. You can leave a response , or trackback from your own site.
Service Untitled
APRIL 16, 2010
Service Untitled The blog about customer service and the customer service experience. There was no problem with customer loyalty because the stores had no competition, that is – until the appearance of the mall. When the little town had little stores, each store owner knew their customer.
Expert insights. Personalized for you.
100 
Let's personalize your content