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Part 3: B2B Customer Support Transformation Imperatives

Team Support

“By building a repository of self-support resources in the Customer Hub, we will soon launch a robust Knowledge Base as a one-stop shop for all relevant tools, information, and resources,” says Alain Alejandro, SQA/Support at QC Software. TeamSupport has allowed us to communicate with our customers i n ways we never had before.

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7 Key benefits to feedback loops, plus examples

BirdEye

Facilitates better communication A feedback loop is a system your customers can use to voice their dissatisfaction and through which your business can respond. When executed correctly, it can also improve communication across departments. Establishing and reinforcing loops facilitates better communication.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Bill Quiseng. Dennis Wakabayashi.

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Partners

Optimove

Optimove has partnered with world-class vendors of marketing, customer communication and operations infrastructure platforms, to provide a true end-to-end solution for highly effective customer marketing. Campaign Monitor is the leading provider of professional-grade email marketing and automation software for growing businesses.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Bill Quiseng. Dennis Wakabayashi.

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10 Leaders Share Their Customer Success Career Paths

Amity

I got started in this industry back in 2004, shortly after I graduated from college. And I found some interesting software companies that did this sort of thing. I found a company called GetActive Software and they worked with large, national, non-profit political campaigns, higher ed, public broadcasting -- that kind of thing.

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10 Big Companies That Outsource to India and Their Struggles

Magellan Solutions

This company decided to expand its software development operations in India. This IT consulting company in India managed the internal IT services of the software giant. India is the only country where Cisco outsources software and product development work. Later on, it started outsourcing its IT and customer services too.

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