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How to Choose the Best NPS Software for Your Business [2018 Update]

Retently

Back in 2004, only 4 companies were offering it; today there are over 80+ to choose from. Can I communicate with my customers through a simple and clear interface? The post How to Choose the Best NPS Software for Your Business [2018 Update] appeared first on Retently. NPS software pricing.

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The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar

ijgolding

I found it fascinating to think about how you could build your brand by how you served and communicated with your customers. I started EarlyBridge in 2004. Then I was with KPMG for a few years in the Netherlands before I started my own company in 2004. When I look back on it, this was for me the start of customer experience.

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MiFID II: What Do You Need to Know?

Avaya

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. An original MiFID was enacted in 2004, prior to the 2008 global financial crisis.

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A Closer Look at MiFID II Recording Requirements

Avaya

The Markets in Financial Instruments Directive II (MiFID II)—arguably the greatest reform to hit Europe’s financial industry—is finally in effect as of January 3, 2018. This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis.

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Passengers doubly likely to be delayed on flights will need double the help!

Helen Dewdney

IATA says “Data from Eurocontrol shows that in the first half of 2018, Air Traffic Management (ATM) delays more than doubled to 47,000 minutes per day, 133% more than in the same period last year. It must provide food, drinks, and some communications. You are due to compensation under Regulation (EC) 261/2004.

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Your rights on flights, delays and cancellations

Helen Dewdney

The Denied Boarding Regulation (261/2004 EC) applies to passengers departing from an airport within the EU, whatever the airline is. They also apply to passengers departing from an airport outside the EU bound for an airport within the EU, if the operating air carrier is a Community carrier. The airline must look after you.

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16 Popular Review Websites Businesses Should Track

ReviewTrackers

According to Cone Communications, 4 in 5 consumers will reverse a purchase decision after reading negative reviews. Founded in 2004, San Francisco-based Yelp has collected approximately 102 million crowd-sourced reviews of businesses in a wide range of categories — from restaurants and hotels to dentists, boutiques, and mechanics.