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Brief 15 March 2018

CX University

March 15, 2018. CX University’s Mohamed Latib and his band of CX experts will be traveling the globe to provide CX Leadership Training workshops during the summer 2018 season. Previous Briefs: Brief 15 March 2018 Brief 15 Feb 2018 Brief 15 Jan 2018. The CXU Student Brief. Professional Development Corner.

Course 40
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Remembering the extraordinary life of Dr. Henk F. Moed (1951-2021)

Clarivate

These include Handbook of Quantitative Science and Technology Research (2004), Citation Analysis in Research Evaluation (2005), Applied Evaluative Informetrics (2017), Handbook of Science and Technology Indicators (edited with W. Thelwall) in 2018. His books became the cornerstone of bibliometrics education. Glänzel, U. Schmoch and M.

Handbook 105
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10 Customer Service Podcasts to Add to Your Rotation

Kustomer

According to Apple, in 2018 there were roughly 550,000 podcasts and today there are more than 2 million. Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. Have you noticed? Podcasts seem to be everywhere. The Power of the Podcast.

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The Government orders full Whirlpool tumble dryer recall – at last!

Helen Dewdney

Some 750 fires have been reported involving Hotpoint, Indesit and Creda tumble dryers during the period 2004 and 2018, including three injuries. All machines affected were manufactured between April 2004 and September 2015. This report outlines what happened up until April 2018.

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How to Choose the Best NPS Software for Your Business [2018 Update]

Retently

Back in 2004, only 4 companies were offering it; today there are over 80+ to choose from. The post How to Choose the Best NPS Software for Your Business [2018 Update] appeared first on Retently. Using API, however, requires coding skills, as compared to Zapier. NPS software pricing.

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The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar

ijgolding

I started EarlyBridge in 2004. Then I was with KPMG for a few years in the Netherlands before I started my own company in 2004. My book, Customer What – the honest and practical guide to Customer Experience – will be available to purchase in April 2018. I look forward to publishing the final interviews in the next few weeks.

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Celebrating Highly Cited Researchers: National Cheng Kung University, Taiwan

Clarivate

In 2004, way before the greenhouse effect became a major focus and the concept of the circular economy emerged, Chang published the world’s first research paper on a zero-carbon emission biomass energy production system that uses microalgae as a carbon sink. Today, we speak with National Cheng Kung University (NCKU) in Taiwan.