ECXO

JUNE 20, 2023

Fotocomposicion ECXO(1) Article source: The Rising Tide of Brand Purpose in B2B [link] There’s an old adage in customer experience. CX is everywhere. Businesses want a seamless CX just as they do in their personal lives. Business customers care about what your brand stands for. Where B2C goes, B2B follows.

B2B 122

B2B Brands Innovation Government 122

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!

Analysis 208

Analysis Survey Feedback How To 208

ShepHyken

NOVEMBER 27, 2023

I have added my comment about each article and would like to hear what you think too. Done right, customer service will get your customers telling your story. This is a robust article (about 13 minutes) that is worthy of your attention. My Comment: I’m a geek for great stats and facts about customer service and CX.

Customer Service 68

Customer Service Net Promoter Score Tips Brands 68

ClearAction

APRIL 13, 2023

Brand Integrity and Your Ideal Customer Lynn Hunsaker Ideal Customer Profiles can be your key to sales velocity, retention, recurring revenue, and CAGR (compound average growth rate). Have you also considered ICPs as your key to cost containment as well as EPS (earnings per share) growth? Is your ICP truly ideal?

Brands 62

Brands Chief Customer Officer Guidelines Loyalty Programs 62

Horizon CX

OCTOBER 2, 2023

The frontline experience gap has three dimensions—Competence, Supervision, and Data and here I am at the frontline with the following scenarios for you to consider. I’ve had several people tell me these are small things, and that leaders should only worry about the “big picture.” Why is this gap so pervasive, and so persistent?

Net Promoter Score 130

Net Promoter Score Survey System Retail 130

NobelBiz

NOVEMBER 20, 2023

Welcome to the definitive guide on setting up a Virtual Phone System (VPS) – your ticket to seamless, efficient, and customer-centric communication. Whether you’re a startup, a growing enterprise, or an established business, understanding and implementing a VPS is a game-changer.

System 103

System Communication Contact Center Self Service 103

Thematic

APRIL 12, 2023

When is the right time to establish a customer experience - or voice of customer - programme for your company? Whether your company is just getting started, or already well established, a voice of customer programme is essential. At its core, a VOC means staying in touch with what your customers want and responding to their needs.

Customer Centricity 62

Customer Centricity Culture Company Omni-Channel 62

SurveySensum

JULY 4, 2023

These compelling numbers underscore the importance of customer experience and emphasize that it should not be taken lightly. An excellent example of a company that has successfully implemented customer-centric initiatives is Amazon. In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

These compelling numbers underscore the importance of customer experience and emphasize that it should not be taken lightly. An excellent example of a company that has successfully implemented customer-centric initiatives is Amazon. In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

OCTOBER 17, 2023

So, to ensure long-term success, NBFCs should focus on improving customer satisfaction, which should go beyond mere transactions. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Feedback 52

Feedback Tools Management Knowledge Base 52

ProProfs Chat

NOVEMBER 29, 2019

“Always do more than is required of you.” — George S. This is exactly what customers expect from a brand when they approach them for support. These statistics of live chat on the website will help you learn its relevance for your business and how its use can help your support team manage customer expectations.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

InMoment XI

DECEMBER 7, 2023

As competition and buyer empowerment compound, customer experience (CX) is proving to be the only truly durable competitive advantage. As your organization starts your customer experience management efforts, you need to consider how to measure it. What Are Customer Experience KPIs and Metrics?

Metrics 260

Metrics Net Promoter Score Measurement Effort Score 260

InteractionMetrics

APRIL 16, 2024

Companies seem inordinately invested in their customer experience (CX) strategy. According to Forrester Research , in 2023, for the second year in a row, the quality of customer experience among U.S. brands declined. How is it that companies implement customer experience initiatives, yet customers don’t feel the love?

Strategy 52

Strategy Customer Experience Effort Score Net Promoter Score 52

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. You can skip down to those recommendations here.

Loyalty 59

Loyalty Trends Data Marketing 59

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

Currency Alliance

DECEMBER 20, 2022

Until a few years ago, brands would have reacted to an uncertain economy by cutting services that deliver customer value. Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

SurveySensum

MARCH 26, 2024

Are you aware that 91% of customers unhappy with a brand will leave the brand without even complaining? So, you might lose more than half of your customer base without even realizing it! And if that’s true then how can you stop it from happening? What are Survey Tools?

Tools 52

Tools Survey Feedback e-support 52

SurveySensum

MARCH 26, 2024

Are you aware that 91% of customers unhappy with a brand will leave the brand without even complaining? So, you might lose more than half of your customer base without even realizing it! And if that’s true then how can you stop it from happening?

Tools 52

Tools Survey Feedback e-support 52

SurveySensum

JULY 20, 2023

Recently, I went to H&M, my favorite brand, to snag a new pair of jeans. For instance, On a scale of 1-5, how would you rate your shopping experience with us? Did our product variety meet your needs? Yes/No Did you face any issues while shopping? Yes/No Please specify any issue that you faced.

Retail 52

Retail Feedback How To Self Service 52

SurveySparrow

FEBRUARY 23, 2023

Are you not liking the limited functionality and customizability that Usersnap offers? Have you desperately wished for a better UI and guidance from Usersnap’s end? To make things easier for you, we bring to you what we think are some of the best Usersnap alternatives to look out for in 2023.

Survey 52

Survey Multi-Channel Feedback Analysis 52

ECXO

DECEMBER 20, 2023

In reality, there are inherent, and regulatory, limits to what you can achieve. Next, your customers have become your biggest regulators and they aren’t impressed with just any personalisation. What we should be talking about relevancy. And how do you set about delivering it?

Customer Experience 52

Customer Experience Effort Score B2B ROI 52