Talkdesk

MAY 22, 2020

However, it often involves making them see why a new idea is worth their attention or energy over what’s currently on their plate. You will use this data to allay concerns about risk and to demonstrate why your idea is timely. With Talkdesk, I was looking for a contact center that had the best possible redundancy.

Contact Center 94

Contact Center Comparison Call Center Data 94

Talkdesk

JANUARY 30, 2020

Talkdesk’s CMO shares five reasons why you should attend Opentalk 2020, the premier CX conference, April 22-23 in San Francisco . Join other CX innovators and Talkdesk® customers on Pier 35 from April 22-23 to be inspired and energized with customer-obsessed ideas to take back to your own company.

Conference 99

Conference Innovation Customer Experience Company 99

Talkdesk

APRIL 8, 2021

I have been at Talkdesk for a year now, where I observed and learned (and took the occasional nap). You know what times of the day you work best , so why not share that information with your boss? The post Dog Days of the Contact Center: Work/Life Balance appeared first on Talkdesk. Ask your manager for a flexible schedule.

Contact Center 99

Contact Center Tips Meeting Management 99

Talkdesk

MAY 12, 2020

Ease of use, scalability, seamless integration options and simple customization capabilities were some of the advantages that made Ion Solar move its customer, sales and support operations to find a place in the sun with Talkdesk CX Cloud. The post Ion Solar shifts to remote work in two hours with Talkdesk appeared first on Talkdesk.

Contact Center 79

Contact Center Hospitality Travel CRM 79

Talkdesk

AUGUST 25, 2020

One of things I value most about being a Talkdesk founder is mentoring other entrepreneurs in their start-up journeys. I love sharing how well the company is doing; I tell them how proud I am of the confidence our investors have in Talkdesk. Talkdesk CX Cloud™ is, at its core, a platform built for and by our customers.

Leadership 69

Leadership Contact Center Innovation Meeting 69

Talkdesk

NOVEMBER 26, 2019

Wow, what a week Talkdesk had at our VIP Lounge in Tropisueño (photos) , during Dreamforce, November 19-22, 2019! End bad customer service with Talkdesk Talkdesk’s industry-leading solutions were showcased in over 100 meetings and customized demos with our stellar sales team and subject matter experts.

Contact Center 78

Contact Center Roadmap Leadership Conference 78

Talkdesk

APRIL 8, 2020

With Talkdesk, the consistency in uptime has been of tremendous value and contact center management has been greatly enhanced by the use of custom reports,” said Gordon James, senior manager of customer relations for Boingo Multifamily. Read why our customers recommend Talkdesk. Want to know more?

Contact Center 69

Contact Center Call Recording Call Center Report 69

Talkdesk

APRIL 2, 2020

That’s why we’ve transformed Opentalk 2020 into a virtual event — all online, at no cost to you. The event includes a full day of thought-provoking content and presentations, including keynotes from Talkdesk executives and CX visionaries, as well as on-demand breakouts featuring experts, customers and industry leaders. Register now!

Contact Center 75

Contact Center Innovation Industry Connections 75

Talkdesk

MAY 21, 2020

Why is it so critical to the customer experience and operational efficiency in the contact center? This simple insight helps quantify why leading organizations around the world are seriously invested in ensuring their employees are happy, motivated and empowered to succeed. When people are emotionally invested, they want to contribute.”

Employee Experience 109

Employee Experience Engagement Management Contact Center 109

Talkdesk

MAY 12, 2020

Talkdesk Callbar® may be the tool you rely on most. Check out the welcome email from Talkdesk in your inbox and be sure to accept the invitation! That’s why it’s important to set your availability and have it reflect the activity you’re engaging in. When using Callbar, here are the points to keep in mind: .

Call Recording 86

Call Recording Contact Center Conference CRM 86

Talkdesk

APRIL 28, 2020

“We accelerated Talkdesk implementation over the last two weeks to allow all our staff to work from home. Thanks to Talkdesk’s successful and rapid deployment, we are all safe and working from home now,” said Eduardo Correia de Matos, customer service director, TAP Air Portugal. Want to know more?

System 64

System Airlines Contact Center Hospitality 64

Talkdesk

JANUARY 3, 2020

Looking to ramp its customer support system and make it a competitive advantage in the travel industry, Weekendesk chose Talkdesk Enterprise Cloud Contact Center. The cloud-based architecture of Talkdesk’s platform allowed for seamless integration with Salesforce, as well as great reporting capabilities and security compliance.

Return on Investment 62

Return on Investment Competitive Advantage Travel Contact Center 62

Talkdesk

FEBRUARY 21, 2020

This was the main concern that brought OneCause , a five-time Stevie® Award winner for excellence and innovation in customer service, to Talkdesk ; the need to find a new solution for customer support that was both flexible and easy to use. Get to know why our customers recommend us. Get to know why our customers recommend us.

Contact Center 61

Contact Center Report Metrics Innovation 61

Talkdesk

DECEMBER 27, 2019

and the Netherlands, TrackTik selected Talkdesk Enterprise Cloud Contact Center for its scalability to support the company’s growth plans with unmatched uptime and global call quality. In addition to its rapid growth, improving response time from the contact center was the differentiating factor that led to TrackTik’s selection of Talkdesk.

Contact Center 59

Contact Center CRM Tools Management 59

Talkdesk

APRIL 24, 2020

A Fortune 100 healthcare leader is the latest addition to a number of enterprises moving to Talkdesk® Enterprise Cloud Contact Center. Talkdesk’s new customer previously relied on a combination of aging on-premises systems for its contact center operations. Want to know more? Go through this Fortune 100 company’s press story.

Healthcare 58

Healthcare Company Contact Center Hospitality 58

Talkdesk

MAY 11, 2020

“Since moving to Talkdesk, we have shifted our entire workforce out of the office and into their homes, quickly and easily. Talkdesk is an intuitive, hardware-free solution that allows agents to work anywhere, at any time using any device , guaranteeing operational efficiency through all stages of the customer experience (CX).

Travel 61

Travel Contact Center Hospitality Innovation 61

Talkdesk

JUNE 22, 2020

At Talkdesk® , we are committed to ending bad customer service and supporting our customers at all times. The post Talkdesk Customer Insights: How COVID-19 impacted businesses worldwide appeared first on Talkdesk.

Customer Insights 62

Customer Insights Travel Hospitality Policies 62

Talkdesk

FEBRUARY 14, 2020

Fortunately, after researching scalable contact center solutions in the cloud, the organization discovered Talkdesk. With Talkdesk, ClickPay was able to solve another growing problem; the rise of average wait time and abandonment rates. Talkdesk is listening, evolving and consistently making their software better for customers.”.

Abandon Rate 55

Abandon Rate Customer Experience Contact Center Wait Times 55

Talkdesk

JANUARY 22, 2020

The rapid expansion and impact of AI is well underway across all industries globally, and Talkdesk ® is leading the charge within the contact center industry. All 200 patent applications relate to Talkdesk Enterprise Cloud Contact Center with more than half specifically for enabling and accelerating AI capabilities. Want to know more?

Innovation 57

Innovation Contact Center Industry Technology 57

Talkdesk

FEBRUARY 5, 2020

Do you use Talkdesk technology to drive the strategy for customer-centricity? Talkdesk is officially launching the CX Innovators Awards as a way to recognize and celebrate the people who push the boundaries of customer experience. The judging panel includes industry analysts, contact center influencers and Talkdesk executives.

Innovation 56

Innovation Contact Center Return on Investment Exceptional Customer Service 56

Talkdesk

FEBRUARY 28, 2020

The Justworks team selected Talkdesk Enterprise Cloud Contact Center for its modern cloud architecture, which allows employees to work remotely, as well as its intuitive interface and ability to integrate with their CRM. Talkdesk is a fast-growing company and so are we. Read why our customers recommend Talkdesk.

Customer Experience 61

Customer Experience First Call Resolution Contact Center Customer Satisfaction 61

Talkdesk

APRIL 27, 2020

“Talkdesk’s commitment to innovation and development philosophy stood out to us, making it clear that Talkdesk was the right partner to advance and future-proof our customer service operations,” said Jared Arnold, chief information officer, Advisors Excel. Read why our customers recommend us Go through Advisors Excel press story.

Financial 60

Financial Contact Center Analysis System 60

Talkdesk

APRIL 22, 2021

A Talkdesk customer since 2014, Aspiration has been disrupting the finance industry by “turning every transaction into positive action”. Speaking of customer experience, one of the reasons Aspiration selected Talkdesk is ease of use. The post Earth Month customer spotlight: Aspiration appeared first on Talkdesk. ATM Locator.

Financial 75

Financial Customers Contact Center Conference 75

Talkdesk

DECEMBER 11, 2019

That is how I would describe the feeling of joining Talkdesk as chief customer officer (CCO). Why Talkdesk? Talkdesk captured my fascination with its many achievements in such a short period of time, receiving numerous awards and recognition from top analysts and customers alike. Why chief customer officer?

Chief Customer Officer 56

Chief Customer Officer Contact Center Leadership Customer Centricity 56

Talkdesk

JULY 10, 2020

Let me share a bit of background about my own career and why workplace diversity is so important to me. Today, I am vice president of engineering and product at Talkdesk. That’s why I was so excited and honored to receive an invitation from Plato to take part in its Circles of Inclusion program. appeared first on Talkdesk.

Leadership 86

Leadership Culture Connections Groups 86

Talkdesk

FEBRUARY 25, 2020

Talkdesk® believes that a successful digital transformation is a strategy that applies to all stages of a business. As a cloud-native contact center solution, with a microservices architecture that provides unprecedented advantages of speed, agility, scale and reliability, Talkdesk is already ahead of the game.

Contact Center 56

Contact Center Competitive Advantage Customer Centricity CRM 56

Talkdesk

OCTOBER 23, 2019

For John Paul, customer service is their business so they partnered with Talkdesk to modernize and unify its global customer service operations. Talkdesk Enterprise Cloud Contact Center will enable John Paul’s 700 agents worldwide to provide an exceptional customer experience to its clients and members. Want to learn more? .

Contact Center 56

Contact Center Groups Innovation Loyalty 56

Talkdesk

OCTOBER 15, 2020

To help organizations build remote teams more efficiently, Talkdesk CXTalent™ offers two unique ways to hire: A CXTalent gig economy platform connects companies with contact center agents, supervisors, managers and system admins who have a wide set of skills, experience and spoken languages and are actively seeking new opportunities.

Contact Center 67

Contact Center Banking CRM Call Center 67

Talkdesk

JUNE 27, 2019

Why are enterprise contact center digital transformation initiatives lagging? Talkdesk Boost addresses this growing marketplace dilemma with a win-win approach. The post Announcing Talkdesk Boost: Accelerate Your Digital Transformation appeared first on Talkdesk.

Self Service 79

Self Service Contact Center Customer Centricity System 79

Talkdesk

DECEMBER 11, 2019

That is how I would describe the feeling of joining Talkdesk as chief customer officer (CCO). Why Talkdesk? Talkdesk captured my fascination with its many achievements in such a short period of time, receiving numerous awards and recognition from top analysts and customers alike. Why chief customer officer?

Chief Customer Officer 52

Chief Customer Officer Contact Center Leadership Customer Centricity 52

Talkdesk

MARCH 13, 2020

EF English Live eventually opted for Talkdesk Enterprise Cloud Contact Center due to its outstanding call quality and seamless integration capabilities with Salesforce , which allows agents to easily and quickly access customer data, customizing every interaction and improving efficiency overall. Read why our customers recommend Talkdesk.

Contact Center 52

Contact Center Culture Analytics Study 52

Talkdesk

APRIL 25, 2019

A Fresh Approach to Contact Center WFM You can learn a lot by listening to your customers, and this is something Talkdesk seems to be very good at. The company has been building their cloud-native, AI-infused contact center story, first quietly, but now loudly, and Talkdesk was impossible to miss at Enterprise Connect 2019.

Management 61

Management Contact Center Conference Technology 61

Talkdesk

MARCH 31, 2020

After deciding how and why digital solutions can improve these areas of an organization, only then should the technological response be evaluated and selected. With the new and improved Talkdesk ® Flexible Deployment options, migrating to the cloud does not have to be so challenging.

Contact Center 56

Contact Center Customer Centricity Culture Technology 56

Talkdesk

JUNE 17, 2020

At Talkdesk®, we know the value of supporting our people and allowing them to be themselves in the workplace. The post #WeStandStrong in the name of Diversity, Equity and Inclusion appeared first on Talkdesk. This can bring outstanding results for both growing and well-established companies.

Innovation 64

Innovation Culture Financial Groups 64

Talkdesk

OCTOBER 1, 2020

Talkdesk adds new at-home and mobile workforce solutions with Talkdesk Remote and Talkdesk On The Go. Read why our customers recommend us Register now for October 15 to hear how Bank of the West, BNP Paribas is redefining their commercial and retail banking CX strategy in #TheNewNormal. Want to know more?

Banking 74

Banking Strategy Contact Center Financial 74

Talkdesk

MARCH 3, 2020

Ready why our customers recommend Talkdesk The post Boosting support for customers and employees when the unexpected happens appeared first on Talkdesk. It’s about being there for your customers and employees—any time, anywhere, in any channel, using any device—when they need you most. Want to learn more?

Contact Center 98

Contact Center Customers Technology Communication 98

Talkdesk

MAY 11, 2020

Use data to validate why agents should adopt new behaviors through micro-coaching sessions to improve every customer interaction. That’s why this company uses speech analytics and AI to surface moments of really negative customer sentiment on calls. What’s one area you want to improve on? are no stranger to tough calls.

Contact Center 88

Contact Center e-support Call Center Analytics 88