virtual-assistant-for-agents 
InMoment XI
JANUARY 16, 2024
It aims to streamline and improve various aspects of customer service, from handling routine inquiries to providing personalized assistance. Virtual Agents and Chatbots: Virtual agents or chatbots, powered by AI, interact with customers in real-time. Will Contact Center AI Replace Call Center Agents?
TechSee
APRIL 9, 2024
This gap represents the disconnect between customers and service agents, where words fail to convey the full picture of an issue or solution. Without visual assistance, customers struggle to describe technical problems or product statuses, and agents are left to navigate these challenges “blind” without seeing the actual issue.
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InMoment XI
NOVEMBER 20, 2023
As we delve into the realm of AI in Customer Experience (CX), we will explore how this technology is reshaping the customer-business relationship. What is AI in CX? AI in CX stands for artificial intelligence in customer experience. With these findings, brands can convert data to real actionable change.
TechSee
FEBRUARY 19, 2024
LLM-powered virtual assistants, chatbots, and virtual agents promise to become the new faces of customer experience automation. This could be by automating common tasks performed by agents, or by augmenting agent knowledge and training with virtual agent assistants.
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In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels.
Uniphore
AUGUST 12, 2021
Alexa, Siri, Google Assistant—virtual assistants have transformed how we interact with technology and what we expect from it. Unsurprisingly, sales of these multimodal assistants grew 30% in 2020, while voice-only assistants saw a 3% decline. Multimodal Virtual Agent Implementation and Best Practices.
Lumoa
NOVEMBER 30, 2022
To go further, modern chatbots are now pre-empting the moments when customers require their assistance. Incorporate a digital sales agent. The most common feature of a conversational AI strategy is the use of a virtual sales agent. For many, the answer is found in conversational AI.
Speaker: Brian Morin, CMO & Mark Landry, VP of Product at SmartAction
In a world where top businesses are always battling for the best technology, you have to ensure that your virtual agent's design is the best in the competition. How data + business logic keeps virtual agents in their "swim lane". How data + business logic keeps virtual agents in their "swim lane".
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
Today’s AI assistants are nothing like first-generation voicebots and chatbots that left most users frustrated and unwilling to interact with any kind of bot again. In this webinar, we’ll explore the latest capabilities of AI assistants—just how well do they understand user intent and execute tasks?
Speaker: Brian Morin, CMO, SmartAction & Patty Kleinfeldt, Director of Q&E, AAA
One of the most trusted brands in the world, AAA, took the most critical aspect of their Customer Experience and handed it over to an AI-powered virtual agent for omnichannel self-service. The secret of data + business logic to keep virtual agents in their "swim lane".
Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction
With the influx of calls replacing in-person interactions, it is up to our virtual agents to not only evolve to the new demands but also to help alleviate the current stressors on live agents. Tips to guarantee a CX as good or better than live agents. Where to start? Buy or build?
Speaker: Brian Morin, Helena Chen, and Sofia Burton from SmartAction
continues to recover from the economic implications of the global pandemic, certain technologies have come to the rescue, paving the way for a burgeoning remote workforce, the adoption of AI-powered virtual assistants, and more. Key takeaways: Why there’s a shortage of call center agents during a time of relatively high unemployment.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
How many hours do you think your call center agents spend answering repetitive, transactional calls that don’t require human assistance? Why the performance of TechStyle's virtual agents rivals that of live agents. How TechStyle saved $1.1M in their first year afterwards.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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