Perkville

AUGUST 30, 2018

What started off as a small project has turned into a thriving family of 5, soon to be 7, studios that generate more than a million dollars a year in revenue, all in just 8 years. GoYoga started off small and classes were taught in studio spaces rented by the hour. What is your average annual growth rate for revenue?

Travel 63

Travel Groups Software Hospitality 63

BirdEye

MARCH 27, 2023

Is there anything scarier than starting your own business? There are a number of challenges associated with starting a business. In this blog post, we’ll share 10 key steps on how to start a business to give it the best chance for success. So, put on your entrepreneurial hat, and let’s get started.

How To 10

How To Banking Insurance Social Media 10

Currency Alliance

OCTOBER 11, 2018

The Resolution Foundation, a UK-based research organization, recently published data showing that 11% of the market for “hotels and similar accommodation” was owned by the top 5 brands in the sector in 2016; a drop of three percentage points from 2004[i]. Getting your hotel in order.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Storyminers

JULY 6, 2020

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Thought leaders come in all shapes and sizes. This is especially true in the customer service industry.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Thought leaders come in all shapes and sizes. This is especially true in the customer service industry.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

BirdEye

MARCH 8, 2024

Are you looking to expand your business and accelerate growth, yet find yourself stuck as every cheat sheet seems to skirt around the actual methods for increasing your social media followers? Social media is vital for every business, beginning with the crucial step of increasing your follower count on each platform.

Social Media 58

Social Media Tips Multi-Channel Groups 58

SmartKarrot

AUGUST 8, 2022

Customer feedback is of excellent value for SaaS businesses, and customer surveys are an important way to collect it. Top 6 reasons why surveys do not work as they used to before The impact of the low response rate of CSAT surveys Ways to boost your survey response rates. Here are the top reasons why –. Survey fatigue.

Survey 10

Survey Multi-Channel Feedback Customer Journeys 10

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit.

Customer Success 98

Customer Success Chief Customer Officer Leadership Consulting 98

BirdEye

MAY 10, 2023

Growing your business is a top priority. You need to master the art of finding new clients and engaging existing customers for repeat business. That’s where a great marketing strategy comes into play. In this blog post, we’ll share 12 marketing strategy examples to help get your creative juices flowing.

Examples 98

Examples Strategy Tips Marketing 98

ChurnZero

JANUARY 8, 2021

Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. Staci is a proven leader with a strong track record for building exceptional teams and delivering results. Staci Satterwhite, Chief Customer Officer, Khoros.

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

CX Accelerator

JANUARY 25, 2019

Establishing a meaningful connection between your employee experience and the Customer Experience is very difficult. " Our capacity to serve customers is expanded exponentially when we have the authentic support of a team around us. Sadly, it's often just talk. Does this make it any less important? Not at all.

Connections 140

Connections Effort Score How To Self Service 140

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. Let me repeat that: all the top trends are related to leveraging data to create value – so I hope you have your data in order.

Loyalty 59

Loyalty Trends Data Marketing 59

Kustomer

AUGUST 12, 2021

As Shannon says, “You really want to pick a few promising opportunities, the ones that look like you’re going to get the biggest bang for your buck. Learn how Shannon has built an excellent team to provide world class customer service by listening to the podcast below. Problem Solving Through Connection. Testing Promising Opportunities.

Roadmap 98

Roadmap Tips Travel Groups 98

Magellan Solutions

FEBRUARY 24, 2022

The key to your business’s success is to get good leads. For this reason, every marketer’s top goal is to find leads and keep the sales pipeline going. Even if you can’t figure out the right way to get leads, it’s easy to feel like lead generation is a pain in your side. This is true. .

Social Media 40

Social Media B2B B2C Sales 40

Kustomer

FEBRUARY 4, 2021

As Shannon says, “You really want to pick a few promising opportunities, the ones that look like you’re going to get the biggest bang for your buck. Learn how Shannon has built an excellent team to provide world class customer service by listening to the podcast below. Problem Solving Through Connection. Testing Promising Opportunities.

Roadmap 90

Roadmap Tips Travel Groups 90

Retently

FEBRUARY 27, 2019

There are two ways to grow your business. Data shows that the second is a far more effective strategy for producing a steady, predictable increase in revenue. Don’t forget – the longer you can keep a customer, the greater is the provided value during their lifetime relationship with your brand.

Social Media 130

Social Media NPS Omni-Channel Effort Score 130

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers).

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Circular Edge

MAY 10, 2022

That’s where enterprise resource planning software comes in: ERP systems collect and organize key business information and help organizations run lean, efficient operations, even as they expand. We’ll explain exactly what ERP is, how it works, what it can do for your business, how to choose the right solution and much more.

Resources 52

Resources System Software Financial 52

Grade.us

DECEMBER 26, 2019

Bad Reviews and Bad Review Responses that Can Damn a Business. You also know, if you’ve been following along for awhile, that you can influence the things that reviewers say about you if you take the right steps while crafting your review strategy. Would you consider leaving them a little information about my business?

How To 26

How To Travel Hotels Tourism 26

Grade.us

MARCH 3, 2020

When people are looking for a realtor to help them buy a house, chances are they’re visiting Zillow and reading your Zillow reviews. Many of your competitors are on their platform. Most of your competitors don’t know how to use their platform properly. Why Zillow is important to your real estate business.

Advertising 27

Advertising CRM Sales Video 27

BirdEye

MAY 18, 2023

While this means businesses face unique challenges, businesses that adapt to this environment with effective digital marketing strategies reap the rewards. Conversely, businesses who struggle to keep up in the current climate will be at a significant disadvantage.

Tools 52

Tools Marketing Social Media e-support 52

Grade.us

FEBRUARY 18, 2019

The founder of Untap Socia l, Ashley (Ryall) Beaudoin ( @aryall ) is the lady to call if your social media marketing produces yawns instead of yells for more. Carmen: So, what do you feel your biggest success has been to date? Carmen: So, what do you feel your biggest success has been to date? Ashley: Great question.

Social Media 21

Social Media Sales Exercises Infographics 21