InMoment XI

JANUARY 10, 2024

Share heartwarming stories, testimonials, and encourage open conversations. By delicately placing recent testimonials alongside the commendations from other seniors, you not only simplify the research process but also cultivate trust. Testimonials go beyond attracting new residents; they serve as a reflection of the quality of care.

Strategy 260

Strategy Management Social Media Feedback 260

InMoment XI

SEPTEMBER 21, 2023

Enhance Social Proof – One way to enhance social proof is by displaying positive reviews and testimonials prominently on your website and social media pages. In fact, increasing your star rating from 3.7 can result in an 80% increase in conversions.

Management 490

Management Social Media Feedback Voice of Customer 490

Qualtrics

MARCH 14, 2019

So to get you started, I’m here to tell you how you can easily leverage one of your most powerful weapons: customer testimonials. How to use customer testimonials. Put testimonials on your homepage. This is probably one of the most common places you see businesses displaying customer testimonials.

Marketing 47

Marketing Case Study Social Media Study 47

Perkville

FEBRUARY 22, 2022

Charm Studio Yoga shares why Perkville is more than just a rewards program.

Rewards Programs 52

Rewards Programs 52

InMoment XI

SEPTEMBER 7, 2012

Lawsuits can have tremendous impacts. Most recently, the lawsuit of Apple against Samsung made headlines. I learned a lot from this story, and there’s actually some cool nerdy research stuff involved. Before I dive into the research stuff, it’s worth mentioning that I learned a lot more about smartphones. At least according to what I.

Retail 200

Retail 200

InMoment XI

SEPTEMBER 7, 2012

Lawsuits can have tremendous impacts. Most recently, the lawsuit of Apple against Samsung made headlines. I learned a lot from this story, and there’s actually some cool nerdy research stuff involved. Before I dive into the research stuff, it’s worth mentioning that I learned a lot more about smartphones. At least according to what I. View Article

200

200

InMoment XI

SEPTEMBER 7, 2012

Lawsuits can have tremendous impacts. Most recently, the lawsuit of Apple against Samsung made headlines. I learned a lot from this story, and there’s actually some cool nerdy research stuff involved. Before I dive into the research stuff, it’s worth mentioning that I learned a lot more about smartphones. At least according to what I. View Article

200

200

Storyminers

SEPTEMBER 8, 2020

Testimonials. Never adjust clients’ testimonials without permission. A Speaker’s Kit is a multi-page summary for meeting planners and event owners that gives them a quick overview of what an individual can do for them (and their event). At a minimum, a speaker kit should contain: Name. Contact Info. Bio + Backstory.

Leadership 182

Leadership Video Meeting How To 182

SmartKarrot

MAY 20, 2022

Well, there are several ways to earn customer trust – taking customer feedback and working on it, fulfilling the promise made when selling the product, building good relationships with the customers, abiding by company values, and through customer reviews and testimonials. Customer testimonials are among the most powerful trust builders!

Social Media 10

Social Media Case Study Video B2B 10

SurveySparrow

MARCH 19, 2024

Build brand trust: Videos sharing tutorials, customer testimonials, case studies, and behind-the-scenes content help users get to know your brand, boosting their confidence and trust. Testimonial Videos Customer stories and testimonials have the same appeal to people as word-of-mouth recommendations.

Video 95

Video Strategy Marketing Social Media 95

BirdEye

NOVEMBER 21, 2023

Show success stories with client testimonials Promising positive client testimonials on the website creates trust and provides social proof, which works wonders. Pro tip: Do you know the 30 testimonial questions your business should ask your customers? Use high-quality images. How do I promote my interior design?

Marketing 111

Marketing Social Media Advertising Tips 111

ReviewTrackers

AUGUST 3, 2020

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Tips 123

Tips Marketing 123

delighted

SEPTEMBER 21, 2023

One powerful tool in today’s marketplace is customer testimonials. In fact, 78% of shoppers say the presence of social proof – like a positive customer testimonial – increased their likelihood of purchasing from that brand. Not sure how to ask for customer testimonials or where you should display them for maximum effect?

Examples 86

Examples Net Promoter Score How To Case Study 86

Confirmit

FEBRUARY 16, 2018

In this video, Szymon Duniec, MD of Orima Research talks about getting started with Confirmit Horizons, and how Confirmit worked with Orima's team help them succeed.

Government 40

Government Video Customers Marketing 40

SmartKarrot

MAY 24, 2022

Every businessperson loves to use customer testimonials on their website. However, not every businessperson follows ethics and posts authentic customer testimonials on their websites. To avoid legal hassles while using customer testimonials on your website, you need to follow certain legal guidelines. Here are some of them.

Guidelines 10

Guidelines B2B Policies Customer Success 10

BirdEye

MAY 1, 2023

Quotes Customer testimonials, in the form of quotes, are a powerful method for generating new business and fostering customer loyalty. To fully realize the potential of customer quotes, here are a few key tips: Identify satisfied customers who have enjoyed a positive experience with your company and request a testimonial.

Examples 97

Examples Social Media Video Feedback 97

ShepHyken

DECEMBER 2, 2020

If you really want to get them excited, get your customers to help paint that picture in the form of online reviews or testimonials on your website. It’s important to note that while you may have provided a story in the description, the reviews (or testimonials) were in the customers’ words, not yours.

Customer Service Training 147

Customer Service Training Customer Service Training Customer Focused 147

Zonka Feedback

OCTOBER 11, 2022

and also be a long testimonial or a long email complaining about a bug or poor interface. Product Feedback is anything your customers tell about your product based on their experience with your product. It can be a simple comment like “Amazing! It’s super easy to use!”

Feedback 98

Feedback Customer Experience Customers Management 98

BirdEye

JANUARY 25, 2024

Rather than manually picking reviews, automation surfaces your all-star testimonials, and this curation of your most powerful social proof provides maximum impact. Yes, customer reviews are a form of social proof as they build trust, influence buying decisions, and provide real-life testimonials of your product or service.

Social Media 110

Social Media Brands How To Multi-Channel 110

BirdEye

MARCH 1, 2024

Collect and display reviews and testimonials Positive reviews and testimonials are powerful indicators of trustworthiness and expertise. Google evaluates and ranks experience based on factors like years in business, case studies, testimonials, and more. Keep these supplemental strategies in mind to round out your approach.

Guidelines 59

Guidelines Social Media Case Study Effort Score 59

SurveySensum

DECEMBER 1, 2023

Since leaving testimonials and sharing thoughts online is easier than ever, customer feedback can make or break a business. Reviews or testimonials are a goldmine if you know how to use them. Yes, they can always go on third-party websites and leave a testimonial, but allowing them to do so on your website is even better!

Competitive Advantage 52

Competitive Advantage Feedback Brands Social Media 52

ReviewTrackers

JULY 28, 2021

DO: Use testimonials. Use review widgets to display testimonials on your website. If you obtain testimonials from your happiest clients, make sure you already have their consent or permission to use the content. If and when in doubt, always consult with your compliance or public relations team.

Social Media 175

Social Media Insurance Marketing Tips 175

CSM Magazine

AUGUST 4, 2023

You can use these platforms to post updates about your products or services, share customer stories and testimonials, answer questions from followers, and even host contests or giveaways. Utilize Reviews & Testimonials Leveraging reviews and testimonials from current customers can yield significant benefits when utilized effectively.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Help Scout

AUGUST 22, 2023

Your company may be sharing case studies, testimonials, and customer success stories — but are you doing it in a way that’s actually engaging? Read the full article

Case Study 52

Case Study Study Customer Success Customers 52

CSM Magazine

AUGUST 22, 2023

Get new customers by crafting a compelling social media strategy that includes regular updates, visual content, and customer testimonials. Leveraging Online Reviews and Testimonials In the digital era, word-of-mouth has evolved into online reviews and testimonials.

Industry 52

Industry Social Media Advertising How To 52

BirdEye

JULY 25, 2023

Now, customer testimonials and recommendations flood TikTok, Facebook, and Twitter. 20+ Social proof examples While social proof sounds like just collecting reviews or testimonials from customers, it is so much more than that. Customers understand that you will use a testimonial for promotional purposes.

Examples 52

Examples Social Media Effort Score Case Study 52

C3Centricity

AUGUST 2, 2021

This could be having someone on site, providing results from an independent lab, or showing a list of positive testimonials from well- known companies. When you sell a product or service new to the market, find out how to minimize risk. In the business to consumer world, you could offer money back guarantees. Be easy to do business with.

Customer Relationship Management 178

Customer Relationship Management CRM NPS Loyalty 178

Bill Quiseng

DECEMBER 6, 2021

Mount posters of customer testimonials. As employees care for their customers, habitually CARE for them: Communicate. Appreciate. Distribute positive customer comments via your company email. Create a weekly PowerPoint video of customer survey compliments along with the employees’ headshots to be run in the employee cafeteria.

Customer Centricity 195

Customer Centricity Exceptional Customer Service Culture Customer Service Training 195

SurveySensum

APRIL 1, 2024

Social Proof and Testimonials Leveraging social proof is a strategic approach for startups seeking to establish trust and credibility. Social proof encompasses showcasing positive customer reviews and testimonials , which serve as endorsements of a brand’s value from those who have experienced it firsthand.

Brands 52

Brands Case Study Social Media Feedback 52

CSM Magazine

APRIL 11, 2024

Share client testimonials : Include video testimonials to build trust and credibility with potential clients. Tell a story : Create narratives around the property to evoke emotions and connect with viewers. Provide virtual tours : Virtual walkthroughs give viewers a realistic sense of the property.

Strategy 52

Strategy Social Media Video Transportation 52

C3Centricity

JULY 27, 2021

They may refer you to other friends and colleagues and/or provide testimonials. They are usually (not always) less price sensitive and therefore more profitable. They may give insight on possible new products, services or solutions to introduce. The following discusses the issues and hurdles in creating Raving Fans.

B2C 179

B2C B2B Customer Satisfaction Industry 179

ReviewTrackers

AUGUST 11, 2020

One of the best ways to attract new customers to your business location is to harness user-generated content and customer testimonials. The messaging in these materials centers around promoting your business using customer testimonials, or requesting customers to find your business on Google and share their photos and reviews on the site.

How To 95

How To Social Media Video Customer Satisfaction 95

ShepHyken

JANUARY 31, 2023

After the presentation, the client sent me an amazing testimonial about my speech; however, there was something else that I felt incredibly proud of. A few years ago, I had the honor of working with Lexus, the luxury car company. They are known for their first-class level of service.

Customer Service 138

Customer Service Customer Experience Hotels Customer Service Training 138

Advantage Communications

AUGUST 11, 2020

High-quality customer experiences that delight your customers turns potential leads into sales, and cultivates a loyal following that means you extract more value from existing customers through word-of-mouth marketing, testimonials and reviews that drive new revenue.

Contact Center 95

Contact Center Management Sales Marketing 95

Influitive

JULY 25, 2017

In 2016, Cristina Melluzzi, Head of Customer Advocacy EMEAR at Cisco, was facing something lots of B2B companies can relate to: having an internal fire drill every time Cisco needed customers for references, speaking opportunities, analyst interviews, and case studies.

Case Study 83

Case Study B2B Brands Study 83

Retently

JUNE 28, 2022

Another way to put NPS feedback to work for your business is to adapt it into a short text or video testimonial. While testimonials are great for converting people who are already interested in your product or service, they’re less effective at reaching out to entirely new audiences and explaining how your product or service can help people.

NPS 148

NPS Net Promoter Score Feedback Case Study 148

CSM Magazine

JULY 25, 2022

Encourage Positive Reviews And Testimonials. In addition to responding to negative feedback, you should also encourage positive reviews and testimonials from your satisfied customers. There are a few key ways that you can encourage positive reviews and testimonials for your company.

Tips 59

Tips Company Management Social Media 59