CSM Magazine

MARCH 19, 2024

Job management software provider BigChange used International Women’s Day as a springboard to unveil a series of new awards. An additional grant of £1000 will be awarded to the prize-winner’s employer for a project or programme of activities that enhance diversity within their business.

Customer Relationship Management 52

Customer Relationship Management CRM Innovation System 52

Steve DiGioia

JULY 23, 2020

Do you think that when some star baseball player is in the batting cage, he’s talking to the catcher about the vacation of a lifetime he just returned from? Do you think that the actor on stage at the award show will pull out her cell phone and show the audience photos of her new puppy while at the same time accepting her award?

Customer Care 195

Customer Care Tips Poor Customer Service Customers 195

Optimove

DECEMBER 4, 2023

Take your customer segmentation to the next level with our advanced guide Download Now We’re happy to announce the winners of the 3rd annual Heptagon Awards! This year, we also added three new prizes, bringing the total number of awards to 11 across three categories.

CRM 59

CRM Marketing Chief Customer Officer Tips 59

ChurnZero

OCTOBER 26, 2021

2021 SaaS Awards Announced – APPEALIE Honors The Very Best In Software. APPEALIE has announced the winners of the 2021 SaaS Awards and ChurnZero is honored to be recognized for the fifth year in a row. As an indicator of APPEALIE’s SaaS Award selectivity, the Overall SaaS Award winners averaged over 4.6

Net Promoter Score 98

Net Promoter Score NPS Software Touchpoint 98

CSM Magazine

MARCH 25, 2024

BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Optimove

JULY 27, 2023

As we welcome the second half of 2023, we are proud to launch the third annual Heptagon Awards for CRM Marketing Excellence! First things first We have a few “firsts” this year – like holding the awards ceremony in person, at our premier user conference, Optimove Connect, in Tel Aviv this October 25. Another first?

CRM 52

CRM Conference Connections Leadership 52

BirdEye

APRIL 28, 2022

For example, many niche sites like DealerRater provide detailed information of their dealerships such as certifications and awards, employee profiles, in-stock inventory, and more. Where star ratings and reviews can be good, customers often need more when choosing what services they need for their homes. Home Services.

Industry 104

Industry Automotive Healthcare Report 104

ShepHyken

MARCH 30, 2021

How to create a 5-Star Experience for Your Customers Every Time. They discuss tips on how to achieve 5-Star ratings from the hospitality perspective. Many business owners like the thought of having consistent 5-Star reviews but don’t know where to begin. Shoot for the stars.

Hospitality 139

Hospitality Guest Experience Advertising Culture 139

CSM Magazine

MARCH 7, 2024

Since implementing the 6-in-1 cloud based BigChange system Jet Wash Shop has seen its team of highly trained engineers increase by 300 percent, exceed a 97 percent hit rate on customer KPIs and maintain a 5-star rating on Google. “BigChange has made the impossible possible,” commented Andy Brooke, Director of Jet Wash Shop.

Automotive 52

Automotive Customer Relationship Management CRM System 52

ChurnZero

JANUARY 28, 2021

2020 SaaS Awards Announced – Appealie Honors The Very Best in Software . . APPEALIE has announced the winners of the 2020 SaaS Awards, and ChurnZero is proud to be recoginized again for the third year in a row. . “Confirming their excellence, our Overall SaaS Award winners averaged over 4.6 LiquidPlanner.

Net Promoter Score 96

Net Promoter Score NPS Software Touchpoint 96

Clarivate

SEPTEMBER 5, 2023

Awards and reviews IPfolio received a number of Summer 2023 award badges from G2, a respected source of peer reviews from more than 80 million software users annually. We even won the coveted “Users Love Us” badge, earned by collecting at least 20 reviews with an average of 4 stars.

e-support 52

e-support CRM Analytics Software 52

Clarivate

JANUARY 14, 2022

Next, we annually award the Stone Pagoda Research Award to the top 3% of researchers, based on their performance in overall research activities over the past year. The Stone Pagoda Technology Award is given to researchers in the technology transfer area, with fine and outstanding performance.

Case Study 98

Case Study Study Analysis Trends 98

BlueOcean

FEBRUARY 25, 2019

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie Award ® in the “Customer Service Team of the Year – Recovery Situation” category in the 13th annual Stevie Awards for Customer Service. This is Blue Ocean’s second Stevie Award. About the Stevie Awards.

Customer Service 136

Customer Service Effort Score Contact Center Insurance 136

Calabrio

SEPTEMBER 30, 2020

So for the second year in a row, we recognized at our C3 online event — and awarded with cold, hard cash! Let’s take a look at what they did to make an award-worthy case. The post Announcing The Winner of the C3 2020 Analytics Awards Program! This year’s winner was Thomson Reuters! The Winner: Thomson Reuters.

Analytics 147

Analytics Net Promoter Score Contact Center Effort Score 147

CSM Magazine

APRIL 18, 2024

BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

System 52

System Management Customer Relationship Management CRM 52

SurveySparrow

MARCH 13, 2021

Employee recognition awards can be tricky. No one is no more excited to receive the Best Performer award! The award has already lost its lustre and your company urgently needs some creative award names that inspire and excite the employees. Best Performer/Top performer award alternatives: Pinnacle Performer of the Year.

Customer Service 52

Customer Service Company Employee Experience Customers 52

Michelli Experience

JULY 5, 2016

Will Smith started his career as a rapper in the late 1980’s, later starred on the television series The Fresh Prince of Bel-Air, and went on to a blockbuster movie career with films like Independence Day and Men in Black. He has been nominated for five Golden Globe, two Academy awards and has won four Grammy Awards.

Brands 140

Brands Entertainment Customer Expectations Meeting 140

Calabrio

SEPTEMBER 30, 2020

So for the second year in a row, we’ll recognize at our upcoming C3 online event — and award with cold, hard cash! Let’s take a look at what makes each of their Calabrio Analytics use cases award-worthy. The post Announcing Three Finalists for the C3 2020 Analytics Awards Program! But selecting a winner won’t be easy.

Analytics 147

Analytics Net Promoter Score Contact Center Effort Score 147

CSM Magazine

MARCH 14, 2024

BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies. .” About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Management 52

Management CRM e-support Customer Relationship Management 52

Lithium

MAY 18, 2021

Here’s some good news to start your week: the Khoros Kudos Awards deadline has been extended to Friday, June 4! This gives you an extra week to pull together your story and share your successes in the 12 award categories. Bottom Line Savings Rock Star. Top Line Growth All Star. Best-in-Class Care. Best-in-Class Community.

Social Media 52

Social Media Connections Customer Engagement Engagement 52

Lithium

MAY 17, 2021

Here’s some good news to start your week: the Khoros Kudos Awards deadline has been extended to Friday, June 4! This gives you an extra week to pull together your story and share your successes in the 12 award categories. Bottom Line Savings Rock Star. Top Line Growth All Star. Best-in-Class Care. Best-in-Class Community.

Social Media 52

Social Media Connections Customer Engagement Engagement 52

CSM Magazine

OCTOBER 2, 2023

BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Software 59

Software Customer Relationship Management CRM System 59

InMoment XI

MARCH 1, 2013

The Utah Business Forty under 40 is a highly selective annual program recognizing Utah's rising stars - professionals under the age of 40 who have demonstrated exceptional leadership qualities.

Leadership 200

Leadership 200

InMoment XI

MARCH 1, 2013

The Utah Business Forty under 40 is a highly selective annual program recognizing Utah's rising stars - professionals under the age of 40 who have demonstrated exceptional leadership qualities.

Leadership 200

Leadership 200

InMoment XI

MARCH 1, 2013

The Utah Business Forty under 40 is a highly selective annual program recognizing Utah's rising stars - professionals under the age of 40 who have demonstrated exceptional leadership qualities.

Leadership 200

Leadership 200

Lithium

DECEMBER 21, 2020

Here’s some good news to end your week: the Khoros Kudos Awards deadline has been extended to July 31st! This gives you four weeks to pull together your story and share your successes in the 11 award categories — including the crisis management category we added last month. Bottom Line Savings Rock Star. Best-in-Class Community.

Connections 52

Connections Customer Engagement Engagement Marketing 52

Lithium

APRIL 12, 2021

Share your stories and successes through the second annual Khoros Kudos Awards in one of these 12 categories: Best-in-Class Care. Bottom Line Savings Rock Star. Top Line Growth All Star. Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees.

Conference 52

Conference Social Media Video Connections 52

CSM Magazine

NOVEMBER 22, 2023

BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management Banking System CRM 52

Lithium

JULY 2, 2020

Here’s some good news to end your week: the Khoros Kudos Awards deadline has been extended to July 31st! This gives you four weeks to pull together your story and share your successes in the 11 award categories — including the crisis management category we added last month. Bottom Line Savings Rock Star. Best-in-Class Community.

Connections 52

Connections Customer Engagement Engagement Marketing 52

CSM Magazine

OCTOBER 19, 2023

BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Lithium

JULY 1, 2020

Share your stories and successes through the first annual Khoros Kudos Awards in one of these 11 categories! Bottom Line Savings Rock Star. Top Line Growth All Star. We will announce the winners on Atlas and Khoros social channels and present them with an award during our virtual Khoros Engage on October 14th.

Conference 52

Conference Connections Customer Engagement Engagement 52

Lithium

JUNE 29, 2020

Share your stories and successes through the first annual Khoros Kudos Awards in one of these 11 categories! Bottom Line Savings Rock Star. Top Line Growth All Star. We will announce the winners on Atlas and Khoros social channels and present them with an award during our virtual Khoros Engage on October 14th.

Conference 52

Conference Connections Customer Engagement Engagement 52

CSM Magazine

JULY 17, 2023

BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Analytics 52

Analytics Customer Relationship Management CRM System 52

BirdEye

JULY 25, 2023

star rating and 415 customer reviews while one swing has a 4.5-star star rating and 3,584 reviews. A mix of 3-star reviews and 4-star reviews make it more believable for customers. A mix of 3-star reviews and 4-star reviews make it more believable for customers. One has a 3.5-star If something has a 4.5-star

Examples 52

Examples Social Media Effort Score Case Study 52

ReviewTrackers

MARCH 1, 2019

The website’s Certificate of Excellence award is one of the most coveted badges of honor for businesses in the travel sector. The Certificate of Excellence is only valid for one year, so businesses will need to continue their high standard of service in order to get the award again for the following year. Let’s talk about the criteria.

How To 86

How To Hotels Travel Hospitality 86

CSM Magazine

FEBRUARY 23, 2023

Award winning electrical services company Future Group, has boosted productivity and is seeing an 80 per cent increase in efficiency following the roll out of a job management system from BigChange. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

Groups 52

Groups Management Customer Relationship Management CRM 52

Doing CX Right

DECEMBER 11, 2021

James Dodkins, UK's #1 CX Influencer and award-winning rock-star, shares customer experience lessons from the music industry, including how to turn customers into loyal fans. The post What It Takes To Keep Loyal Fans – CX Advice From A Rockstar appeared first on Doing CX Right.

Industry 52

Industry Customer Experience How To Customers 52