BirdEye

DECEMBER 15, 2023

Have you ever wondered why multi-location businesses have different social media accounts? Our recent webinar, ‘Local social: How to manage social media across locations,’ for Birdeye VIEW 2023, unveils the real-life success story of Valley Veterinary Care’s social media reputation management.

Social Media 59

Social Media Management Metrics Connections 59

BirdEye

AUGUST 1, 2023

Over 75% of small businesses use social media platforms to promote their content, products, and promotional campaigns. If this sounds like something that plagues your business too, it is time to understand the world of social media meta tags. Fixing these can help you improve your success on social media.

Social Media 52

Social Media How To Guidelines Tools 52

BirdEye

AUGUST 1, 2023

Over 75% of small businesses use social media platforms to promote their content, products, and promotional campaigns. If this sounds like something that plagues your business too, it is time to understand the world of social media meta tags. Fixing these can help you improve your success on social media.

Social Media 52

Social Media How To Guidelines Tools 52

ReviewTrackers

APRIL 2, 2020

Social Media Marketing for Healthcare. Social media marketing can help healthcare organizations and marketers engage with patients, promote new relationships, and improve the reputation and credibility of doctors. 60 percent of doctors feel that social media marketing helps improve the quality of care they give patients.

Social Media 100

Social Media Healthcare Marketing Guidelines 100

BirdEye

NOVEMBER 30, 2022

Content is the most powerful tool that you can use to grow your brand on social media. It can mean the difference between a few followers and an undeniable presence on Facebook, Twitter, and every other major social platform. Pick the best social media platforms for your goals 4. with your goals 2.

Social Media 52

Social Media Strategy How To B2C 52

InMoment XI

AUGUST 3, 2023

Emails, social media posts, customer reviews, call center transcripts, and open-ended survey responses—all hold crucial information about customer sentiment and preferences. It encompasses a wide array of data types, such as text, audio, images, and video content, making it difficult to analyze using conventional methods.

Analytics 488

Analytics Customer Insights Data Social Media 488

InMoment XI

JANUARY 10, 2024

In an omnichannel contact center, customers can interact with a business through channels such as phone calls, emails, chat, social media, and more. What distinguishes it from multichannel systems is the integration of these channels, allowing customers to switch between them without losing the context of their interactions.

Contact Center 260

Contact Center Omni-Channel Customer Satisfaction Retail 260

BirdEye

APRIL 26, 2024

Whether for newsletters, social media, or websites, content is everywhere – and so are the tools to create it. With BirdAI , you can create hundreds of social media posts for your pages with a few simple clicks. BirdAI Content, mainly social media content, often demands a constant presence. Adobe Veed.io

Tools 59

Tools Social Media Multi-Channel Video 59

CSM Magazine

JULY 8, 2021

Social media users are exposed to ads daily. Seasoned marketers take advantage of automatic systems, which allow them to launch, manage and monitor campaigns across networks. A recent poll revealed that 39% of users are annoyed when they see grammatical errors in social media ads. No Video or Images.

Social Media 52

Social Media Entertainment Video Advertising 52

InMoment XI

JULY 13, 2022

One user engagement strategy you can use to boost your customer retention is to make use of the Net Promoter Score (NPS) system. As well as this, they tend to refer new customers to you – accounting for more than 80% of referrals for many businesses – and talk about you on social media/in person. Detractors.

Net Promoter Score 491

Net Promoter Score Customer Retention Effort Score NPS 491

Magellan Solutions

MAY 29, 2021

Social Media plays an important role in all industries, especially in health care. . Healthcare leaders are now enlisting the assistance of healthcare BPO support services to help them examine the role of social media in doing busines s. 9 Ways Healthcare BPO Make Use of Social Media. Evaluating Competitors.

Social Media 52

Social Media Healthcare Hospitality Call Center 52

ReviewTrackers

SEPTEMBER 3, 2018

Social Media Marketing for Healthcare. Social media marketing can help healthcare organizations and marketers engage with patients, promote new relationships, and improve the reputation and credibility of doctors. Social Media Marketing Ideas for Healthcare. Use social media to educate your audience.

Social Media 77

Social Media Healthcare Marketing Guidelines 77

InMoment XI

NOVEMBER 28, 2023

This process also often involves investing in review management services or deploying online reputation management software to track what customers are saying about your business on various review platforms and social media sites. Free-form text often comprises a significant portion of unstructured review data.

Management 346

Management Marketing Social Media Guidelines 346

ReviewTrackers

AUGUST 23, 2018

Social media marketing for insurance is experiencing major growth. While insurance providers recognize that social media marketing is essential to future growth, many struggle to keep up with the pace and drive real results from their efforts. Social Media Marketing for Insurance: The Challenge.

Social Media 73

Social Media Insurance Marketing Policies 73

NetBase

OCTOBER 4, 2019

October 2019 Update: Trends change, technology advances, and correspondingly, social analytics and social media management tools become increasingly more powerful. What are the top social media tools to have on your radar in 2020? Selecting the Right Social Media Management Tools. Let’s check it out.

Social Media 76

Social Media Tools Analysis Analytics 76

TechSee

OCTOBER 9, 2018

On her way out, she checks with Alexa whether her shoes have been shipped by Amazon, grabs her ear buds, sets her smart home security system, and rides her electric scooter to her WeWork shared office space, stopping briefly at the local convenience store to pick up her morning coffee. Sounds exhausting? Not for Ashley.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

BirdEye

JANUARY 25, 2024

But constantly compiling positive excerpts and turning them into tailored social media posts is hugely labor intensive. In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. Why automate social sharing of reviews? What is automated review sharing?

Social Media 110

Social Media Brands How To Multi-Channel 110

NetBase

MARCH 10, 2020

Trends wechseln, Technologien werden fortschrittlicher und dementsprechend werden auch Social-Analytics- und Social-Media-Management-Tools zunehmend leistungsstärker. Was sind die besten Social-Media-Tools, die Sie 2020 auf dem Schirm haben sollten? SOCIAL-ANALYTICS-TOOLS ENTWICKELN SICH MIT DEN KUNDEN WEITER.

Social Media 52

Social Media Tools Analytics ROI 52

BirdEye

MARCH 15, 2024

In a recent survey conducted by Birdeye, we discovered that 36% of respondents consider YouTube the most crucial social media platform for establishing their online presence. With the platform witnessing millions of new videos daily, strategic planning becomes imperative to stand out. billion monthly active users as of 2024.

Social Media 69

Social Media Entertainment Video Insurance 69

NetBase

JULY 24, 2019

Part 4 of our Social Media Analytics Guide contains all the info you could ever need about why competitor analysis is crucial, and what it entails. Maybe you’re not sharing enough videos. That means using tools that integrate with your CRM and other systems, to give you the most comprehensive competitive picture available.

Social Media 78

Social Media Analysis Tools Effort Score 78

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. You’ll learn how to craft a real estate social media strategy that’s not just good but great—bringing in new business.

Social Media 59

Social Media Tips Sales Advertising 59

BirdEye

MARCH 20, 2024

Our research also shows that 79% of multi-location businesses post social media content centrally and manage content creation, scheduling, and publishing from the corporate offices. This blog post brings you a comprehensive overview of the best times to post photos, videos, Reels, and stories on Instagram for the best results.

Engagement 64

Engagement Social Media Multi-Channel Video 64

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. Here’s an updated list of some of what’s out there right now, as well as what you should look for in a social analytics tool. A Quick Refresher on Why You Need Social Analytics Tools. Already know what matters?

Social Media 77

Social Media Tools Analysis Analytics 77

CSM Magazine

JANUARY 19, 2018

Could social media be realizing its true calling as the ultimate customer service channel? Power, overall satisfaction is highest when customers ask questions or make requests of their wireless carriers via social media. According to recent studies by J.D. Study Rankings.

Wireless 49

Wireless Social Media Customer Service Telecommunications 49

Lumoa

AUGUST 23, 2021

New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. Another trend to emerge throughout the increasing digital interactions has been the use of video. What does that mean?

Customer Experience 236

Customer Experience Social Media Video Analytics 236

BirdEye

MARCH 15, 2024

In these instances, deleting your YouTube channel is a smart move to protect your digital assets to enhance social media reputation management to focus your resources that drive maximum impact. If there are any videos or data you might want to access in the future, Access Google’s Takeout feature to back up your content.

Social Media 59

Social Media How To Video Data 59

NetBase

DECEMBER 7, 2018

At last month’s Social Media Week London event, marketing agility was the topic of a panel moderated by NetBase VP EMEA, Michael (MJ) Paradiso. Charlie Marples , Social Media Insights Manager, Lloyds Banking Group. Manideepa Paul , Social Media Insights Manager, Lloyds Banking Group.

Social Media 56

Social Media Banking Groups Analytics 56

Win the Customer

SEPTEMBER 5, 2017

Rapidly increasing threats, both in person and online, are driving a demand for business security systems, according to the latest report by Markets and Markets. Fortunately, security systems are investments that generate benefits which cover their own costs. Here are five ways that security systems pay for themselves.

System 115

System Policies Retail Social Media 115

Kayako

MAY 13, 2022

In recent years, the rise of social media put the customer in charge of the brand conversation. The different channels of a cohesive self-service system give customers more than one way to find answers to their questions and enable them to take action. Benefits of Customer Self-Service Portals. A branded, customized Help Center.

Self Service 275

Self Service Knowledge Base e-support Policies 275

BirdEye

DECEMBER 9, 2022

If you want your business to be successful, you need to have an active presence on social media. However, managing all your social media profiles takes time and effort. That’s where a social media calendar can help. Table of contents What is a social media calendar (and why do you need one)?

Social Media 19

Social Media Tips Analytics Video 19

Michelli Experience

MARCH 25, 2016

Living in the information age where there’s YouTube, from which hours are consumed for entertainment, as well as different social media platforms like Facebook and Twitter—everything has evolved to accommodate a more visual and tech-savvy generation. So why not publish a video that addresses their needs?

Video 100

Video Entertainment Customer Service Social Media 100

AWS Machine Learning

OCTOBER 19, 2023

Companies increasingly rely on user-generated images and videos for engagement. From ecommerce platforms encouraging customers to share product images to social media companies promoting user-generated videos and images, using user content for engagement is a powerful strategy. For this post, select Autosplit.

Training 105

Training Data Social Media Ecommerce 105

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. Here’s an updated list of some of what’s out there right now, as well as what you should look for in a social analytics tool. With that in mind, here are 21 Top Social Media Tools to consider in 2019: 1.

Social Media 52

Social Media Tools Analysis Analytics 52

BirdEye

MAY 15, 2023

Social selling is the process of cultivating relationships with prospective customers using social media. In this blog post, we take you through the most important social selling concepts you need to leverage this strategy for your business. Why do you need to invest in social selling? It is a long-term strategy.

Social Media 97

Social Media B2B Multi-Channel Effort Score 97

BirdEye

NOVEMBER 10, 2023

Improved brand awareness that comes from social media presence, organic content marketing, and email marketing. Create helpful videos to engage customers Video makes it easy to hold the customer’s attention, explain dry concepts, and engage them with your team. Imagine handling all that without a system.

Marketing 59

Marketing Strategy Social Media Advertising 59

BirdEye

JUNE 14, 2023

And there are many forms, including email, text messages, phone calls, face-to-face, video conferencing, and social media. Having a proper internal communication system allows you to deliver timely, consistent information to your employees, engaging them and reinforcing the team atmosphere.

Communication 98

Communication Social Media Video Meeting 98

TechSee

AUGUST 14, 2018

Decision Support Systems (DSS) drive faster, smarter decisions based on objective data, rather than on subjective criteria or personal instinct. These systems are relevant for many verticals including healthcare, finance, weather prediction, call and chat centers, desktop apps, info kiosks and more. .

Contact Center 95

Contact Center System Average Handle Time Virtual Agent 95