Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Sales Customer Centricity Return on Investment 81

Gainsight

OCTOBER 14, 2022

“What is ROI? These are just a few of the questions that customer success (CS) experts explored in a recent episode of CS Essentials by Gainsight: Talking About ROI , a Success League Radio production. This series is also hosted by Tim Van Lew, Director of Customer Success Strategy at Gainsight. How do you measure it?

ROI 52

ROI e-support eBook Roadmap 52

Gainsight

JULY 10, 2023

Start Simple With One-to-Many Webinars For organizations looking to augment the role of CSMs through digital means, several strategies can be initiated. The ROI of Digital CS At AuditBoard, an investment has been made in dedicated operations that are focused on driving digital scale experiences.

Self Service 52

Self Service How To Roadmap ROI 52

InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. By anticipating customer behaviors, preferences, and needs, businesses can craft strategies that are not just reactive but proactive.

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

CX University

NOVEMBER 7, 2023

Any learners who join the 90 Days Roadmap to CCXP program will be granted access without additional charge upon successfully passing the Customer Experience Specialist (CXS) certification exam. Course Availability Course is available for purchase as a stand-alone program or as an add-on the the CX500 Mastery Series.

Course 52

Course Roadmap Customer Experience Professionals ROI 52

Gainsight

OCTOBER 27, 2022

Learn how customer, community, and product-led strategies can build long-term, efficient growth. We’ll dig into building out your roadmap and major milestones for the first year including identifying the need, getting buy-in, building and launching, and measuring success. It’s our favorite time of the year—again!

Strategy 52

Strategy Customer Success Software Roadmap 52

Feedbackly

SEPTEMBER 26, 2023

Here are the attributes and strategies that will shape the future of CX. Consider it a winning roadmap to stay ahead of the curve! Measuring Emotional ROI With emotional experience being the way forward in CX, EVI® will introduce a new dimension of measuring ROI.

Management 98

Management ROI Touchpoint Comparison 98

Gainsight

APRIL 9, 2024

Deployment Engagement Adoption ROI Community engagement is a key part of the “E” portion of this framework. The feedback received within the community can help the Product team improve the roadmap to better align with customer needs. Building a community of belonging is a winning strategy for everyone involved.

Connections 52

Connections Chief Customer Officer e-support Roadmap 52

ClearAction

DECEMBER 19, 2014

Shared Vision is Essential for Customer Experience Strategy. Customer experience strategy is incomplete without shared vision. It's a well-known fact that many strategies are doomed by execution breakdowns. Related articles: Customer Experience Strategy: Do This, Not That. Customer Experience Strategy is Uncommon.

Strategy 116

Strategy Customer Experience ROI Sports 116

CX University

NOVEMBER 21, 2023

CX520 Mastery Series : for individual sale 90 Days Roadmap to CCXP : for individual sale CX720 Series: offered as an Enterprise Learning Solution For more information, please contact: Jeanne Kiralfy jkiralfy@cxuniversity.com CX University The post CX University Revamps its Course Content appeared first on CX University.

Course 52

Course Roadmap Conference ROI 52

West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. Featured Content Achieving ROI today requires speed, value, and adaptability Read More Our commitment to delivering results is reflected in every client engagement.

Data 40

Data ROI Banking Financial 40

QuestionPro Audience

JULY 26, 2018

Creativity is indispensable to branding and any marketing strategy in general. What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. It’s a trap to create without some benchmarks or a return-on-investment (ROI). TELL A STORY.

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

AskNicely

SEPTEMBER 6, 2018

NPS Strategy Requires a Team Effort. When it comes to p roduct , companies who automate NPS use transactional and relationship surveys to guide the product roadmap, iterate on product features and improvements and are better able to measure the ROI of product development. Want to know how? Departments Using NPS.

NPS 150

NPS Net Promoter Score Survey Customer Success 150

Experience Investigators by 360Connext

AUGUST 22, 2023

Create a strategy to gather ratings, scores, and regular feedback from customers. Customer Experience (CX) Foundations | LinkedIn Learning Gain a sound basis of knowledge to further your customer experience strategies and skills. Embrace Your Customer Feedback If you aren’t listening to customers, how do you know what they really want?

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Thematic

APRIL 17, 2024

Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts. Budget and ROI Customer experience analytics tools range in cost, from basic options to enterprise-level platforms. Carefully balance the investment with the potential return.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts. Budget and ROI Customer experience analytics tools range in cost, from basic options to enterprise-level platforms. Carefully balance the investment with the potential return.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts. Budget and ROI Customer experience analytics tools range in cost, from basic options to enterprise-level platforms. Carefully balance the investment with the potential return.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

TechSee

MARCH 2, 2023

An experienced AI partner can provide a structured, well-thought-out onboarding, customization, and staffing strategy and help you develop your KPI objectives and ROI timelines. How will your solutions’ roadmap help me deliver continued innovation and impact?

Self Service 109

Self Service Roadmap Resources Meeting 109

Confirmit

MARCH 15, 2017

Defining Your Customer Experience (CX) Strategy is a critical part of our first customer experience performance categories: Foundation. CX Foundation includes your program vision, your customer strategy, and proving the value and ROI of your efforts. Do I REALLY need a CX strategy? How do I get started?

Strategy 40

Strategy Roadmap Fashion ROI 40

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 52

ROI Video Government Leadership 52

Integrity Solutions

NOVEMBER 29, 2022

Here’s the cold hard truth about sales training ROI: While companies around the world continue to invest billions in sales enablement initiatives every year, most of these organizations cannot trace any tangible improvements in the key metrics that matter to their investment in those initiatives. How to Determine Sales Training Metrics.

Training 91

Training Metrics Sales ROI 91

Gainsight

MARCH 21, 2023

Meaningful Metrics = Tangible Outcomes One theme that came up again and again, is this: No matter what your goals are, it’s critical that you’re driving tangible outcomes that are defined by meaningful, measurable metrics—especially when it comes to your digital strategy. The only way to measure success is to have a clear metric for success.

ROI 52

ROI Roadmap Metrics Measurement 52

SurveySparrow

MARCH 26, 2021

Having a go-to-market strategy ensures that you have made your launch foolproof, well, at least to a large extent. What is go-to marketing strategy? A detailed plan created to launch a product to the market is called a go-to marketing strategy. Who is responsible for go-to marketing strategy?

Strategy 52

Strategy Marketing Advertising Airlines 52

CSM Magazine

DECEMBER 27, 2023

Adapting to Evolving API Ecosystems The dynamic nature of API ecosystems requires an agile testing strategy. Strategies to Overcome API Testing Challenges Overcoming challenges in API testing requires strategic planning and the integration of effective tools and practices.

Software 52

Software Roadmap Tools ROI 52

SmartKarrot

NOVEMBER 24, 2023

In this discourse, we’ll unravel seven B2B upsell strategies that, in my experience, work wonders for boosting Net Revenue Retention (NRR) and fortifying customer relationships. Deep Dive Analytics: The cornerstone of any successful upsell strategy lies in data-driven insights.

B2B 10

B2B Strategy ROI Return on Investment 10

Think Customers

DECEMBER 13, 2021

Invest and act on great customer experience Understanding the importance of building an organizational CX competency is a crucial first step, but without an executable strategy, organizations will continue to lag industry leaders. Data is at the core of any customer experience strategy. Renewing your CX vows begins with the basics.

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

Gainsight

APRIL 5, 2022

If you aren’t intentional and rooted in a clear strategy, it’s easy to fracture your company, drift into silos, and run into a host of growth challenges. For product leaders and managers who receive feedback from all directions, it can be especially hard to pin down a direction for product roadmaps in these multipronged companies.

Company 52

Company Multi-Channel Roadmap Analytics 52

Think Customers

MAY 13, 2020

Leaders who can orchestrate digital tools into roadmaps and strategies can take the lead. Enable strategies with ROI potential. They are dealing with incredibly emotional moments and working under these new conditions has enabled them to create better strategies for the future. 2: Embrace change and charge.

Customer Service 52

Customer Service ROI Roadmap Innovation 52

Gainsight

SEPTEMBER 8, 2021

Thankfully, the ROI calculation for CS Ops is simple: If you were to improve your retention by 5%, your expansion by 5%, or your account coverage ratios by 5%, how much would you earn or save? Who else can interpret strategy from Product, Marketing, and elsewhere into the CS team’s role? What will CS Ops do? of customers who expand.

Marketing 105

Marketing ROI Leadership Analysis 105

Integrate.ai

APRIL 15, 2020

Among the reasons for this massive shift include mounting privacy regulations, a lack of ROI, and the simple fact that most companies don't have a true personalization strategy. A clear lack of ROI. Personalization accounts for approximately 14 percent of marketing budgets and yet, for many, it doesn’t deliver any immediate ROI.

ROI 52

ROI Return on Investment Roadmap Strategy 52

Centercode

DECEMBER 22, 2020

The ROI of Testing Pre-Release Products with Centercode. This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success. Increasing Efficiency. Our customers were crushing it this year, and we couldn’t be more proud of the role we played in their success.

eBook 75

eBook Case Study ROI Roadmap 75

ECXO

APRIL 26, 2023

Peel back the layers of many successful customer experience strategies and you’ll find that accountability sits with the Chief Customer Officer (when they have one). This makes it easier to prove ROI. Co-operation with the CCO makes it easier to prove the business value (the ROI) of a CX improvement.

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 52

Customer Bliss

AUGUST 3, 2018

Rob Markey is a partner at Bain & Company and leads the customer strategy and marketing practice. There are methods to prove the ROI of CX investments, find a method that works for your company. Proving there’s a growth strategy is a fundamental portion of this work. How much of this is improving price? About Rob Markey.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

Gainsight

SEPTEMBER 28, 2022

The software world is chock-full of models, frameworks, schemas, configs, processes, workflows, journeys, blueprints and so many other business-planning growth strategies that make every business consultant’s mouth water. Have clarity and reasoning behind your roadmap. ” Pun intended. How to keep things simple.

How To 52

How To Roadmap NPS Fashion 52

West Monroe

MAY 17, 2023

Given these complexities, organizations that leverage a clear strategy in mapping their own unique constellation of FinTech and digital solutions will be best positioned to offer differentiated digital customer experiences. The amount of acceptable risk should be carefully evaluated to avoid excess costs and delays in ROI realization.

Banking 52

Banking Technology Innovation Roadmap 52

CSM Magazine

NOVEMBER 18, 2022

Kate Kompelien, Executive Director of CX Strategy and Design at TTEC Digital, explains how to use VoC to understand your customer’s needs across the Total Experience. . Return to your plan for listening strategies and select those that fit best within your customers’ journey.

ROI 52

ROI Touchpoint Voice of Customer Consumers 52