Gainsight

OCTOBER 14, 2022

“What is ROI? These are just a few of the questions that customer success (CS) experts explored in a recent episode of CS Essentials by Gainsight: Talking About ROI , a Success League Radio production. This series is also hosted by Tim Van Lew, Director of Customer Success Strategy at Gainsight. How do you measure it?

ROI 52

ROI e-support eBook Roadmap 52

InMoment XI

JUNE 5, 2024

It assesses vendor scores based on three pillars: current product offering, strategy, and market presence , with subcategories that make up each pillar. Our strategy includes enhancing the NLP stack and integrating traditional and deep-learning models, emphasizing user-driven customizations and advanced NLP techniques.

Analytics 260

Analytics Effort Score Social Media Innovation 260

VDS

AUGUST 26, 2024

In this article, we’ll share our approach and explain why having the right partner is crucial for maximizing your return on investment (ROI) in a cloud contact center. We focus on the details that matter to your business and stick with you long after the sale. We’re your guide to a better contact center experience.

Contact Center 52

Contact Center Return on Investment ROI Roadmap 52

ECXO

APRIL 26, 2023

Peel back the layers of many successful customer experience strategies and you’ll find that accountability sits with the Chief Customer Officer (when they have one). This makes it easier to prove ROI. Co-operation with the CCO makes it easier to prove the business value (the ROI) of a CX improvement.

Chief Customer Officer 156

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 156

QuestionPro Audience

JULY 26, 2018

Creativity is indispensable to branding and any marketing strategy in general. What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. It’s a trap to create without some benchmarks or a return-on-investment (ROI). What is it exactly?

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

AskNicely

SEPTEMBER 6, 2018

NPS Strategy Requires a Team Effort. When it comes to p roduct , companies who automate NPS use transactional and relationship surveys to guide the product roadmap, iterate on product features and improvements and are better able to measure the ROI of product development. NPS For Marketing, Sales, Customer Success.

NPS 150

NPS Net Promoter Score Survey Customer Success 150

Feedbackly

SEPTEMBER 26, 2023

Here are the attributes and strategies that will shape the future of CX. Consider it a winning roadmap to stay ahead of the curve! Measuring Emotional ROI With emotional experience being the way forward in CX, EVI® will introduce a new dimension of measuring ROI.

Management 98

Management ROI Touchpoint Comparison 98

CX University

NOVEMBER 21, 2023

CX520 Mastery Series : for individual sale 90 Days Roadmap to CCXP : for individual sale CX720 Series: offered as an Enterprise Learning Solution For more information, please contact: Jeanne Kiralfy jkiralfy@cxuniversity.com CX University The post CX University Revamps its Course Content appeared first on CX University.

Course 52

Course Roadmap Conference ROI 52

Oracle

SEPTEMBER 19, 2018

Here are 5 of the upcoming, must-see sales-focused sessions. You can also view the full sales session catalog here. General Session: The Latest CX Innovations for Sales. General session featuring Fortune Alexander, Senior Director, CX Product Strategy, Oracle. What does the future hold for sales professionals?

Sales 49

Sales Roadmap Loyalty Chatbots 49

Gainsight

APRIL 9, 2024

Many of the aspects of our customer community are tailored to help our customers get the support they need and also gain inspiration and knowledge from a broad network of Customer Success, Sales, Marketing, and Product professionals. Deployment Engagement Adoption ROI Community engagement is a key part of the “E” portion of this framework.

Connections 52

Connections Chief Customer Officer e-support Roadmap 52

SurveySparrow

MARCH 26, 2021

Having a go-to-market strategy ensures that you have made your launch foolproof, well, at least to a large extent. What is go-to marketing strategy? A detailed plan created to launch a product to the market is called a go-to marketing strategy. Who is responsible for go-to marketing strategy?

Strategy 52

Strategy Marketing Advertising Airlines 52

Gainsight

MARCH 21, 2023

Meaningful Metrics = Tangible Outcomes One theme that came up again and again, is this: No matter what your goals are, it’s critical that you’re driving tangible outcomes that are defined by meaningful, measurable metrics—especially when it comes to your digital strategy. The post Key Takeaways from our Customer E.R.A.S.

ROI 52

ROI Roadmap Metrics Measurement 52

Gainsight

SEPTEMBER 8, 2021

Thankfully, the ROI calculation for CS Ops is simple: If you were to improve your retention by 5%, your expansion by 5%, or your account coverage ratios by 5%, how much would you earn or save? It helps that Sales and Marketing figured this out long ago. It’s common to lean on IT, Revenue Ops or Sales Ops, an analytics team, or others.

Marketing 105

Marketing ROI Leadership Analysis 105

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. This demonstrates how customer-centricity benefits everyone, from marketing and sales to product development.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. This demonstrates how customer-centricity benefits everyone, from marketing and sales to product development.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. This demonstrates how customer-centricity benefits everyone, from marketing and sales to product development.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

ChurnZero

JUNE 14, 2023

” When times are challenging, and the sales pipeline slows, the disparity between the cost to acquire and retain customers tends to grow. As your sales team is in the business of influencing prospects to buy, the customer success team influences customers to stay and should understand why your accounts churn, renew and expand.

Customer Success 52

Customer Success Competitive Advantage Roadmap Customer Voice 52

Think Customers

DECEMBER 13, 2021

Invest and act on great customer experience Understanding the importance of building an organizational CX competency is a crucial first step, but without an executable strategy, organizations will continue to lag industry leaders. Data is at the core of any customer experience strategy. Renewing your CX vows begins with the basics.

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

ChurnZero

FEBRUARY 26, 2021

Is your Customer Success team: Butting heads with Sales during onboarding. But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In All of the above (and more).

Customer Success 59

Customer Success Company Management Roadmap 59

Customer Bliss

NOVEMBER 15, 2018

When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. 2 – Connect ROI to Growth. 1 – Look Deeper than Surface-Level Metrics. It was a false start.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Gainsight

SEPTEMBER 28, 2022

The software world is chock-full of models, frameworks, schemas, configs, processes, workflows, journeys, blueprints and so many other business-planning growth strategies that make every business consultant’s mouth water. Have clarity and reasoning behind your roadmap. ” Pun intended. How to keep things simple.

How To 52

How To Roadmap NPS Fashion 52

DCX

JULY 30, 2024

This guide is your roadmap to winning hearts and minds across your organization. In this section, we'll explore how to instill customer-centric practices in Customer Service, Sales, and Marketing. By prioritizing customer value over short-term gains, Sales becomes a key driver of sustainable growth and customer loyalty.

Customer Centricity 52

Customer Centricity Customer Journeys Case Study Customer Satisfaction 52

Gainsight

MAY 13, 2020

Given that new sales will likely decrease, there has never been a more crucial time to support your existing customer base. Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around. What is ‘The Build Trap’?

Roadmap 59

Roadmap ROI NPS Customer Success 59

Gainsight

JULY 5, 2022

The return on investment (ROI) of CS is clearly seen and justifies bringing in CS operations to make it more seamless, prescriptive, and proactive. Understands the rhythms of the sales cycle and customer journey to help with forecasting, especially around existing business. But you first must begin with a strategy.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

Gainsight

MAY 13, 2020

Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . One, we love our customers and dedicate a large percentage of our roadmap towards helping them achieve more with Gainsight. Unveiling the Gainsight Horizon Experience is the key representation of this new pillar of product strategy for Gainsight. .

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Deliver high value outcomes that create hard ROI and real impact on your customers’ business. Q&A Recap.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

Amity

OCTOBER 7, 2016

Encourage everyone on the team to have open calendars, making customer and sales calls easy to join. Sales calls: Listening in on sales calls helps CSM to understand how our product was pitched and how customers evaluate the business value.

How To 99

How To Roadmap ROI Meeting 99

West Monroe

JUNE 1, 2023

Enabling high growth and retention Since the cost of retaining and expanding sales with existing customers is just a fraction of bringing new customers on board, retention is key to profitability. hosting costs) with the development of new features. Increase data fluency Data is essential to a CPO’s success.

Return on Investment 52

Return on Investment Culture Metrics Roadmap 52

Gainsight

APRIL 26, 2019

In the “final frontier” there isn’t a roadmap to follow. Understands larger financial model and helps with (1) self-funding paid CS or (2) delivering clear ROI from CS. Sales Alignment. Complains about the Sales team. Deeply aligned with the Sales team. Captain Picard was different. Compensation.

Leadership 79

Leadership Customer Success Roadmap Conference 79

Lithium

JUNE 11, 2019

Social Media Management Strategy Certification. Description: The Social Media Management Strategy Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Social Media Management Strategy Certification. Description: The Social Media Management Strategy Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Social Media Management Strategy Certification. Description: The Social Media Management Strategy Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Amity

MAY 8, 2017

Then the ‘If you build it, they will come’ approach repeatedly failed to deliver the software ROI that buyers expected. CS teams can spend all the time in the world talking about features, roadmaps, strategy and quarterly business reviews (QBRs), but without adoption, this is all moot. Continue Over Time.

ROI 54

ROI Software Roadmap Training 54

SurveySparrow

DECEMBER 14, 2020

Happier customers improve sales and ensure a stable revenue base for your business. To implement it well, though, you need to be able to measure returns on your customer experience strategy. It involves knowing your customers’ needs deeply and designing a customer experience strategy to fit those needs. Customer Retention Data.

Customer Experience Management 52

Customer Experience Management Measurement Customer Experience Net Promoter Score 52

Oracle

AUGUST 6, 2019

How are you tackling this challenge and incorporating micromoments into your marketing strategy? In this session learn about Oracle Marketing Cloud’s unique, data-first vision, get a glimpse of the exciting roadmap updates, and learn about the recent successes of some of Oracle’s most innovative customers.

Marketing 47

Marketing B2C Roadmap ROI 47

Totango

JANUARY 7, 2020

Every customer’s business goals are unique, but following the customer onboarding workflow strategies outlined below will help you ensure they are experiencing value: Complete a Comprehensive Sales Handover. You can use this information to establish customer-specific milestones and KPIs during onboarding.

How To 72

How To Roadmap Customers Meeting 72

Gainsight

OCTOBER 30, 2018

However, it can all come crashing down, down, down if you don’t have a solid retention strategy in place. Focus on clearly demonstrating the ROI that your service has delivered and you can avoid significant losses when it comes time for renewals. #2: It makes sense, the more customers you sign on, the more your numbers go up,up, up.

ROI 61

ROI Customer Retention Social Media Roadmap 61